Community Engagement Navigator (contract)

Elevance Health; Cary (NC); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Elevance Health in Cary, NC is seeking a Community Engagement Navigator (Contract) to help members overcome Social Determinants of Health barriers. You will engage with members, coordinate with referral sources, and ensure the individualized plan aligns with case management efforts in a hybrid work setting.

The role requires a BA/BS and at least one year of relevant experience; field work 4-5 days weekly; strong communication, empathy, and multitasking skills; travel to worksites as needed and

Qualifications

• Requires BA/BS degree and a minimum of 1 year of experience working directly with people related to the program population or other related community-based organizations; or any combination of education and experience which would provide an equivalent background.

Responsibilities

• Engage with members to remove barriers to Social Determinants of Health (SDOH) and act as the communication liaison between the company and referral sources.
• Engage with members identified as having significant SDOH barriers; establish goals and next steps for addressing SDOH.
• Assist members in selecting providers or programs aligned with needs; interface with HCM to ensure plans align with case management efforts.
• Act as a liaison between referral sources and the health plan.
• Multitask across calls, texts, faxes, and electronic queues while taking notes and speaking to customers.
• Work in a fast-paced environment with strong verbal and written communication; demonstrate empathy and problem-solving to resolve issues.
• Structured schedule with occasional overtime or flexibility; some work from the office as needed.
• Field work 4-5 days per week in-person with patients/members/providers; travel as necessary.

Skills

Social Work

Public Health

Communication

Empathy

Education

Bachelor's degree

Job description

Community Engagement Navigator (Contract)

Cary, NC, United States (Hybrid)

Contract (5 months 23 days)

Social Work

Community Health

public health

Anticipated Start Date: 09/28/2026

Please note this is the target date and is subject to change. BCForward will send official notice ahead of a confirmed start date.

Primary duties may include, but are not limited to:

Responsible for engaging with members to remove barriers to Social Determinants of Health (SDOH) and acting as the communication liaison between the company and referral sources.

Engage with members who have been identified as possessing significant SDOH barriers. Work with the member to establish goals and next steps for addressing SDOH.

Support member in selecting provider or programs most appropriate for supporting their needs. Interface with HCM to ensure that the individualized plan is aligned with existing or needed case management efforts.

Act as a liaison between referral sources and the health plan.

Associates in this role are expected to have the ability to multi-task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers.

Proficient in maintaining focus during extended periods of sitting and handling multiple tasks in a fast-paced, high-pressure environment; strong verbal and written communication skills, both with virtual and in-person interactions; attentive to details, critical thinker, and a problem-solver; demonstrates empathy and persistence to resolve caller issues completely; comfort and proficiency with digital tools and platforms to enhance productivity and minimize manual efforts.

Associates in this role will have a structured work schedule with occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary.

Performs other duties as assigned.

Field (spends 4-5 days per week in-person with patients, members, or providers. This does not apply to on-site clinic personnel.)

Requirements:

Requires BA/BS degree and a minimum of 1 year of experience working directly with people related to the specific program population or other related community based organizations; or any combination of education and experience which would provide an equivalent background.

Onsite or in field 5 days/week. Confirmed for FTE at the end of the contract. OT approved as needed for roles within this health plan.

Job Type: Contract or Contract to hire

Knowledge of Voc Rehab preferred.

M-F 8-5 co-located in the Onslow County DSS office. Need to live a reasonable commute distance to this office location. Onsite or in field 5 days/week. Confirmed for FTE at the end of the contract. OT approved as needed for roles within this health plan.

Travels to worksite and other locations as necessary.

Specific education and years and type of experience may be required based upon state law and contract requirements

Public Health, Social Work, Rehabilitation Counseling or related field and a minimum of 2 years experience with marketing, job development, job placement or social work; or any combination of education and experience which would provide an equivalent background

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, contractors are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

About BCForward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCForward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Benefits Information

BCForward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. This does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.