Community Engagement Navigator (contract)

Elevance Health; Asheville (NC); On-site; USD 52,000 - 68,000; Full time

Job summary

BCForward is seeking a Community Engagement Navigator (Contract) for Elevance Health in Asheville, NC. The role involves in-person work 4–5 days weekly, engaging with members to address Social Determinants of Health, setting goals, and coordinating with providers and referral sources.

Requirements include a public health, social work, or related degree and at least two years in a related field. Travel, multitasking, and strong communication are essential.

Qualifications

• Bachelor's degree in Public Health, Social Work, Rehabilitation Counseling, or related field.
• Minimum of two years of experience in marketing, job development, job placement, social work, or related discipline.
• Knowledge of Vocational Rehabilitation preferred.
• Ability to travel to worksites as required.
• Equivalent combinations of education and experience will be considered.

Responsibilities

• Engage with members to remove SDOH barriers.
• Establish goals and next steps with members.
• Assist in selecting providers or programs most appropriate for supporting their needs.
• Interface with HCM to align individualized plans with case management.
• Act as liaison between referral sources and the health plan.
• Multi-task with calls, texts, facsimiles, and electronic queues while taking notes.
• Maintain focus and productivity in a fast-paced, high-volume environment.

Skills

Verbal communication

Written communication

Multitasking

Empathy

Education

Public Health degree

Social Work degree

Rehabilitation Counseling degree

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Teams

Job description

Community Engagement Navigator (Contract)

Contract (5 months 18 days)

Published 4 days ago

Social Work

Voc Rehab

public health

Marketing

Rehabilitation counseling

SDOH

Job ID: JP00046867

Anticipated Start Date: 10/5/2026

Responsible for engaging with members to remove barriers to Social Determinants of Health (SDOH) and acting as the communication liaison between the company and referral sources.

This position requires regular in-person engagement with patients, members, and healthcare providers, with approximately 4 to 5 days per week spent in the field or on-site.

Primary duties may include, but are not limited to:

Engage with members who have been identified as possessing significant SDOH barriers.

Work with the member to establish goals and next steps for addressing SDOH.

Support member in selecting provider or programs most appropriate for supporting their needs.

Interface with HCM to ensure that the individualized plan is aligned with existing or needed case management efforts.

Act as a liaison between referral sources and the health plan.

Associates in this role are expected to have the ability to multi-task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers.

Maintain sustained focus and productivity while performing duties that require extended periods of sitting.

Effectively manage multiple priorities in a fast-paced, high-volume, and deadline-driven environment.

Demonstrate strong verbal and written communication skills, engaging professionally with stakeholders through both virtual and in-person interactions.

Apply exceptional attention to detail, critical thinking, and analytical problem-solving skills to address complex situations and drive effective outcomes.

Exhibit empathy, professionalism, and persistence when addressing inquiries, ensuring issues are resolved thoroughly and efficiently.

Leverage digital tools, systems, and technology platforms to optimize productivity, streamline processes, and reduce manual effort.

Consistently deliver high-quality work while balancing accuracy, efficiency, and organizational objectives.

Adhere to a structured work schedule while maintaining flexibility to support occasional overtime and evolving business requirements.

Demonstrate the ability and willingness to work on-site as business needs dictate and support operational effectiveness.

Performs other duties as assigned.

Requirements:

Bachelor's degree in Public Health, Social Work, Rehabilitation Counseling, or a related field.

Minimum of two (2) years of experience in marketing, job development, job placement, social work, or a related discipline.

Equivalent combinations of education and experience that provide the required knowledge, skills, and abilities will be considered.

Knowledge of Vocational Rehabilitation (Voc Rehab) principles and practices is preferred.

Ability to travel to worksites and other locations as required to support business and client needs.

Preferred:

Experience working with children in foster care or former foster care or adoption.

Experience with Microsoft Office to include Microsoft Outlook, Microsoft Excel, and Microsoft Teams.

Job Type:

Possible temp to hire

Work Schedule Monday - Friday 8am-5pm co located in DSS Office

Buncombe County DSS Office: 40 Coxe Ave. Asheville, NC 28802
Haywood County DSS Office: 157 Paragon Pkwy, Clyde NC 28721

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, contractors are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

About BCForward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCForward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Benefits Information

BCForward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. This does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).