Community Engagement Navigator

Elevance Health; Durham, Northern (NC, KY); Hybrid; USD 52,000 - 76,000; Part time

Benefits offered by this job

Benefits package

Job summary

Elevance Health in Durham, NC is seeking a Community Engagement Navigator for a 5-month contract to help members overcome social determinants of health barriers. You will engage with members, set goals, and connect them with appropriate providers and programs.

You will coordinate with case management, work with referral sources, and manage multiple communications across calls, texts, and electronic queues in a fast-paced environment.

Qualifications

• BA/BS degree in Public Health, Social Work, Rehabilitation Counseling or related field; minimum 2 years experience in marketing, job development, job placement or social work.
• Knowledge of Voc Rehab preferred.
• Travels to worksite and other locations as necessary.

Responsibilities

• Engage with members identified as having significant SDOH barriers.
• Establish goals and next steps with members for addressing SDOH.
• Assist member in selecting providers or programs meeting their needs.
• Interface with HCM to align individualized plans with case management.
• Act as a liaison between referral sources and the health plan.
• Manage multiple channels (calls, texts, facsimiles, electronic queues) while taking notes and communicating with customers.

Skills

Empathy

Communication

Multi-tasking

Problem-solving

Education

BA/BS degree in Public Health, Social Work, Rehabilitation Counseling or related field

Job description

Community Engagement Navigator (Contract)

Contract (5 months 22 days)

Published 2 days ago

Social Work

Community Health

public health

Job ID: JP00046868

Anticipated Start Date: September 28, 2026

Please note this is the target date and is subject to change. BCForward will send official notice ahead of a confirmed start date.

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

Responsible for engaging with members to remove barriers to Social Determinants of Health (SDOH) and acting as the communication liaison between the company and referral sources.

Primary duties may include, but are not limited to:

Engage with members who have been identified as possessing significant SDOH barriers.

Work with the member to establish goals and next steps for addressing SDOH.

Support member in selecting provider or programs most appropriate for supporting their needs.

Interface with HCM to ensure that the individualized plan is aligned with existing or needed case management efforts.

Act as a liaison between referral sources and the health plan.

Associates in this role are expected to have the ability to multi-task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers.

Additional expectations to include but not limited to: Proficient in maintaining focus during extended periods of sitting and handling multiple tasks in a fast-paced, high-pressure environment

Strong verbal and written communication skills, both with virtual and in-person interactions; attentive to details, critical thinker, and a problem-solver

Demonstrates empathy and persistence to resolve caller issues completely, comfort and proficiency with digital tools and platforms to enhance productivity and minimize manual efforts.

Associates in this role will have a structured work schedule with occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary.

Performs other duties as assigned.

Requirements:

BA/BS degree in Public Health, Social Work, Rehabilitation Counseling or related field and a minimum of 2 years experience with marketing, job development, job placement or social work; or any combination of education and experience which would provide an equivalent background.

Knowledge of Voc Rehab preferred.

BA/BS degree in Public Health, Social Work, Rehabilitation Counseling or related field and a minimum of 2 years' experience with marketing, job development, job placement or social work; or any combination of education and experience which would provide an equivalent background.

Knowledge of Voc Rehab preferred.

Travels to worksite and other locations as necessary.

Job Type:

Work Schedule: 8:00am-5:00pm (EST) Monday-Friday (some overtime as needed)

The Durham County Department of Social Services (DSS) is located at 414 E. Main Street, Durham, North Carolina, 27701

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, contractors are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

BCForward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. This does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Benefits Information

BCForward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.