Community Engagement Navigator (Vietnamese)

Asian Americans Advancing Justice Southern Ca; Los Angeles (CA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Flexible hybrid work schedules

Medical, dental, and vision benefits

403B retirement options with matching

Job summary

Asian Americans Advancing Justice Southern Ca seeks a Community Engagement Navigator responsible for connecting with community members and enhancing program outreach. The role requires engagement with limited English proficient populations, providing assistance in navigating services, and advocating for legal support.

This position allows flexibility with a hybrid working schedule and offers a comprehensive benefits package including medical, dental, and retirement options.

Qualifications

• Minimum 6 months direct community service with AAPI community members or organizations.
• Strong written, oral, and presentation skills required.
• Commitment to social justice and serving low-income AAPI communities.

Responsibilities

• Conduct community outreach and engage members creatively.
• Provide rapid response case navigation services.
• Collect data and track clients' interactions accurately.

Skills

Community outreach

Public speaking

Interpersonal skills

Time management

Vietnamese proficiency

Tools

Microsoft Office Suite

Database management

Job description

About the Role

The Community Engagement Navigator is a multi‑faceted member of a dynamic team that works closely with community members and most of Advancing Justice Southern California’s programs. The role involves working directly with community members, including case management and service navigation, community outreach and education, and community partner relationship‑building.

Working directly with vulnerable limited English proficient community members, the Community Engagement Navigator will provide direct navigation assistance services, in addition to legal services provided by AJSOCAL programs. The Navigator will promote AJSOCAL services by cultivating relationships with community partners and actively engaging in community outreach opportunities such as community events, media engagements, and social media activities. The role is a fixed‑term position covered under the Collective Bargaining Unit.

Duties and Responsibilities

65% Community Engagement and Outreach

• Promote AAD program and other AJSOCAL programs by engaging community members in traditional and creative forms of community outreach.
• Cultivate community partnerships with community‑based organizations, community organizers, government departments, media, and other groups that provide benefits and services.
• Present Bystander Intervention training upon completion of certification training.
• Act as the communication liaison between community/external organizations and AJSOCAL – promoting AJSOCAL’s services and capacity to external organizations; feeding relevant community news to AJSOCAL’s various program units.
• Lead outreach campaigns of assigned direct service unit(s), including developing media and budget plans and presenting at workshops.
• Translate or create language‑specific outreach and community education content for various channels and usage.

25% Case Navigation and Client Engagement

• Provide rapid‑response case navigation and accompaniment client services.
• Assist clients in obtaining non‑legal services and benefits provided by supportive agencies and community partners.
• Advocate for clients in obtaining legal services, support our Asian Language Intake Program.
• Support policy/litigation efforts.

10% Reporting and Data Tracking

• Perform administrative duties including but not limited to inputting intakes into the database and filing.
• Provide timely and accurate data collection and tracking for client services and interactions.
• Assist with grant management and reporting as needed.
• Perform all other duties as assigned.

Qualifications

• Minimum 6 months direct community service with AAPI community members/CBOs, including volunteer experience.
• Strong written, oral, interpersonal, and presentation skills.
• Strong track record of public speaking that reflects fearlessness and enthusiasm.
• Ability to work independently or as part of a team with minimal supervision.
• Proficiency in Vietnamese preferred (bilingual/biliterate).
• Demonstrated sincere commitment to social justice and serving low‑income, immigrant AAPI communities.
• Excellent time management and organizational skills.
• Strong computer and database skills with familiarity with Microsoft Office Suite preferred.
• Familiarity with digital communications (website, social media, email).
• Ability to work flexible hours, including some evenings and weekends.
• Valid driver’s license and access to vehicle or alternative transportation.

Benefits

Special opportunity to join a mission‑driven team, flexible hybrid work schedules, rich medical, dental and vision benefits, and retirement options through a 403B with matching.

Equal Employment Opportunity

At AJSOCAL, we value a diverse, inclusive workforce and provide equal employment opportunity for all applicants and employees.

All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, military or veteran status, or any other basis protected by federal, state or local laws. AJSOCAL strictly prohibits and does not tolerate discrimination against employees, applicants, or other covered persons, including interns.

All positions are subject to funding, and non‑collective bargaining unit positions are also at will.