Community Engagement Manager - Pittsfield, MA

Berkshire Bank; Pittsfield (MA); On-site; USD 52,000 - 90,000; Full time

Job summary

The Foundation team at Beacon Bank is seeking a capable administrator to manage volunteer programs, coordinate community engagement initiatives and support CRA-related activity under management guidance.

Ideal candidates have strong organizational and communication skills, experience with volunteer coordination, and comfort handling multiple projects in a fast-paced environment.

Qualifications

• Bachelor's degree preferred or equivalent work experience.
• 3-5 years administrative/operational experience in business or non-profit.
• Experience in volunteer coordination.
• Experience working in a fast-paced environment with ability to balance multiple projects.

Responsibilities

• Manages the Colleague Volunteer Program, guiding Regional Volunteer Councils and coordinating volunteer projects.
• Oversees administrative aspects of the Volunteer Program, including records and reporting.
• Coordinates Colleague Resource Network activities—scheduling, logistics, and cross-functional coordination.

Skills

Volunteer coordination

Project management

Communication skills

Leadership

Event planning

Relationship building

Detail oriented

Adaptable

Public speaking

Cross-functional collaboration

Education

Bachelor's degree preferred

Tools

Blackbaud CSR Connect

Microsoft Office Suite

Job description

Division: Foundation
Department: Executive
Reports to: Director of Foundation & Charitable Giving
Status: Exempt/ Officer
Grade: 9
Salary Range: $52,000 - $90,498
Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.
Location: MA, NY, RI, CT, VT
Purpose/Objective:
Manages the Foundation and Bank's Community Engagement Programs, including the Colleague Volunteer Program, Financial Wellness Program, and other colleague-community engagement initiatives that may be developed. Coordinates and supports Colleague Resource Network (CRN) activities and operations under the direction of management. Provides operational support to the Beacon Bank Foundation/Beacon Bank Charitable Giving.

Key Accountabilities:

• Manages the Colleague Volunteer Program, providing support and guidance to members of the Regional Volunteer Councils. Identifies and recommends potential volunteer projects, coordinates planning, promotes participation, and works with non-profit beneficiaries.
• Oversees all administrative aspects of the Volunteer Program including its software record-keeping system and reporting. Provides regular reports to the Director of Foundation & Charitable Giving, Regional Volunteer Councils, Management and appropriate bank committees on program results.
• Coordinates and supports Colleague Resource Network (CRN) activities and operations under the direction of management, including scheduling, communications, event logistics, participation tracking, and cross-functional coordination to ensure effective program execution and alignment with organizational objectives.
• Coordinates Beacon Bank's Financial Wellness Program, including online digital offering and curriculum used in delivery of financial education. Works to identify financial education delivery opportunities and encourages and facilitates colleague participation. Tracks activities and results.
• Collaborates with internal stakeholders to promote the Bank and Foundation's programs internally and externally.
• Manages Vendor Relationships and Strategic Partnerships. Serves as point person for Blackbaud CSR Connect software. Ensures effective and efficient operation of Blackbaud systems.
• Serves as back-up to the Director of Foundation & Charitable Giving in representing the Foundation and Bank in the community by attending and/or speaking at events and serving on approved Boards, committees and special projects in the regions served by the Bank.
• Helps ensure the Bank achieves Community Reinvestment Act (CRA) service goals as it relates to volunteerism.

Education:

• Bachelor's degree preferred or equivalent work experience

Experience:

• 3-5 years administrative and/or operational experience in business or with a non-profit organization
• Experience in volunteer coordination
• Experience working in a fast-paced environment with demonstrated ability to balance multiple projects

Skills & Knowledge:

• Skilled in Microsoft Office Suite
• Detail oriented, organized, and professional
• Self-started, fast learner, and adaptable
• Strong written and verbal communication skills with proven ability to persuade & influence key stakeholders and represent the company with diverse constituencies.
• Demonstrated leadership skills
• Strong event and project management background capable of managing large-scale, complex projects with discipline and flexibility
• Experience with Blackbaud a plus

Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

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