Community Engagement Manager

Fresh Truck; Boston (MA); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

In-office role

Competitive salary

Job summary

Fresh Truck in Boston seeks a Community Engagement Manager to lead neighborhood outreach, market activations, and Resource Hub partnerships. You will oversee day-to-day operations, supervise Community Representatives, and maintain strong relationships with site hosts to keep shoppers and partners informed.

This role blends community organizing, communications, data tracking, and program coordination to ensure Fresh Truck’s mobility and engagement reflect local needs.

Qualifications

• 3-5 years in community organizing or related roles.
• Experience supervising frontline team members.
• Strong written and verbal communication for SMS, newsletters, and outreach.
• Data-driven with ability to track engagement metrics.
• Spanish proficiency required; other languages a plus.
• In-person role with regular site visits across the city.

Responsibilities

• Oversee day-to-day execution of Fresh Truck+ activations and onboard new partners.
• Serve as contact for market site hosts and maintain long-term relationships.
• Supervise and support Community Representatives for on-site operations.
• Coordinate with local organizations to support programs and eCommerce initiatives.
• Write quarterly newsletters, draft social updates, and manage outreach collateral.
• Translate policy shifts into clear shopper information and present at meetings.
• Gather feedback and report metrics to support grants and leadership decisions.

Skills

Community organizing

Program coordination

Public-facing outreach

Event management

Supervising frontline teams

Written communication

Data tracking

CRMs/Airtable

Spanish proficiency

Tools

CRMs/Airtable

Job description

The Community Engagement Manager plays a critical community-facing and operational role at Fresh Truck, driving on-the-ground network expansion, public communications, and market-level partner coordination. This role blends community organizing, stakeholder management, communications, and data tracking to ensure Fresh Truck’s mobile markets and Resource Hub activations are deeply rooted in, and responsive to, neighborhood needs.

Reporting to the Senior Director of Operations & People, the Partnerships & Engagement Manager collaborates with the Senior Director of Strategy and Advancement, this role serves as the operational engine behind our community presence, building authentic trust with site hosts, guiding frontline representatives, and keeping shoppers and partners informed across digital and physical platforms.

Key Responsibilities

• Oversee the day-to-day execution of Fresh Truck+ (FT+) market activations and actively onboard new FT+ Resource Hub partners.
• Serve as the primary point of contact for market site hosts, maintaining reliable, long-term relationships through proactive communication.
• Directly supervise, coach, schedule, and support the network of Community Representatives (CRs) to ensure seamless on-site operations.
• Coordinate logistics with local workforce development organizations to support eCommerce and program initiatives.

Communications & Brand Assets

• Maintain and expand market-specific SMS notification lists to keep shoppers and partners updated on schedules, site changes, and key announcements.
• Write and distribute a quarterly community newsletter, draft social media updates, and oversee the production and distribution of branded outreach collateral (flyers, signage, truck wraps).
• Coordinate local media visits, draft press alerts, and maintain Fresh Truck’s press kit to lift up community stories and organizational visibility.

Community Engagement & Advocacy

• Translate complex regional policy shifts (such as SNAP updates) into clear, accessible information for shoppers and community partners.
• Represent Fresh Truck in external meetings, neighborhood council meetings, community health roundtables, and public events to build trust and alignment with stakeholders.
• Gather on-the-ground feedback from shoppers and community partners to ensure programming continuously adapts to local needs.

Data Tracking, Analysis & Reporting

• Maintain the FT+ partnership tracking system, logging engagement metrics by market, partner, and resource category.
• Collect, compile, and report on monthly activity metrics, survey data, and engagement trends to support grant reporting and inform leadership decision-making.
• Support overall program evaluation efforts by providing accurate data and narrative reporting for funders and partners.

Required Skills and Experience

• 3-5 years of experience in community organizing, program coordination, event management, or public-facing outreach.
• Proven experience building authentic trust with diverse community stakeholders and supervising frontline team members, Community Representatives, or interns.
• Strong written and verbal communication skills, with demonstrated ability to craft clear, compelling content for SMS, newsletters, and community outreach materials.
• Highly organized with strong project management skills and the ability to manage multiple priorities in a fast-paced environment.
• Data-literate and comfortable managing spreadsheets, CRMs/Airtable, and tracking operational metrics.
• Alignment with Fresh Truck’s mission and commitment to food access, equity, and community-centered work.
• This is an in-person role based at the Fresh Truck office, with regular site visits to our markets and community partnership meetings across the city.
• Standard office hours, with occasional evening and weekend hours required for special events, community meetings, or networking functions.
• Some evenings and weekends are required for meetings or events.
• Spanish proficiency required; multilingual in Mandarin/Cantonese, Haitian Creole, Cape Verdean Creole, Vietnamese, or Russian a plus.

Compensation : $70k-$75k

Fresh Truck practices equity, inclusion, and belonging throughout our programming, hiring practices, and organizational design to create a culture and environment where diverse perspectives, ideas, and identities are valued and integrated into our way of working and making decisions in service of our mission. Fresh Truck staff represents a wide range of racial, socioeconomic, gender, religious, and national identities-we value the depth this brings to carrying out our mission. Fresh Truck is an equal opportunity employer.