Manager, Banana Program

Northwest Center; Seattle (WA); On-site; USD 86,000 - 99,000; Full time

Benefits offered by this job

Medical, Dental, Vision

PTO 17 days annually

Floating holidays

401(k) match

EAP via Spring Health

Wellness program

Mentorship program

Transit/Orca Pass

SmarTrip/parking stipend

Job summary

Northwest Center in Seattle, WA, is seeking a Manager, Banana Program to lead strategy, growth, and day-to-day operations of a program impacting thousands of employees. The role covers multiple locations with a focus on scalable solutions, customer experience, and continuous improvement.

The position emphasizes collaboration with internal and external stakeholders, budget development, and delivering operational excellence.

Qualifications

• Must be able to lead multi-location operations.
• Strong stakeholder management and communication skills.
• Ability to develop budgets and forecast financials.

Responsibilities

• Oversee daily operations across all banana stand locations.
• Create and maintain partnerships with key stakeholders, local management, and community partners.
• Communicate and collaborate with key stakeholders to implement timely solutions.
• Assist in budget development, financial forecasting, and gathering of monthly financial reporting information.
• Assist in development of business proposals and contracts for new opportunities.
• Identify potential challenges and opportunities within the programs and analyze root causes.
• Define and monitor day-to-day service levels and KPIs including qualitative measures.
• Design reports and dashboards to track activity and quality control.
• Maintain online resources and provide clear communications to customers.
• Develop and maintain SOPs and playbooks for the program.
• Become the subject matter expert of all banana program related items.

Job description

At Northwest Center @ Amazon, we deliver exceptional experiences in a dynamic corporate environment through innovative programs that connect people, promote wellness, and build community. One of those programs is the highly visible Banana Program, a unique initiative sponsored by Amazon Global Real Estate & Facilities (GREF) that provides free, healthy, and compostable snacks to employees across North America.

As the our Manager, Banana Program, you'll lead the strategy, growth, and day-to-day operations of a beloved program that positively impacts thousands of employees. This is an exciting opportunity for a collaborative and results-driven leader who enjoys building scalable solutions, driving innovation, and creating outstanding customer experiences.

In this role, you'll oversee operations across multiple geographic locations, lead expansion initiatives, and partner with a wide range of stakeholders to ensure the program continues to grow and evolve. You'll play a key role in shaping the future of the program through strategic planning, operational excellence, and continuous improvement efforts.

Location: Seattle (South Lake Union) & Bellevue, WA
Schedule: Full-time, 7:30am-4pm with flexibility to work evenings and weekends as needed.
Salary Range: $85,800 - $99,278 per year

What we can offer:

• Comprehensive Medical, Dental, Vision, Disability, and Life Insurance, effective the month after 30 days of employment
• 17 Accrued Paid Time Off Days Annually
• Additional 10 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
• Retirement 401(K) with a company match
• Employment Assistance Program (EAP) via Spring Health
• Mental Wellness Program including six free therapy sessions per year
• Opportunity for career development with our NWC Mentorship Match program
• Wellness Reimbursement Program - $25/month
• Student Loan Contribution Program - $50/month
• Arlington, VA: Company-Provided SmarTrip card or Parking Stipend - $153/month
• Seattle, WA: Company-Provided Orca Pass - Unlimited use
• Pet Insurance Discount Program

Check out the entire list of benefits Northwest Center has to offer here: https://nwcbenefits.hrbenefits.net/

What You Will Do

Operational Excellence

• Oversee daily operations across all banana stand locations
• Create and maintain partnerships with key stakeholders, local management, and community partners.
• Communicate and collaborate with key stakeholders to implement timely solutions.
• In partnership with the Senior Program Manager, assist in budget development, financial forecasting, and gathering of monthly financial reporting information.
• Assist in development of business proposals and contracts for new opportunities
• Identify potential challenges and opportunities within the programs. Understand the root cause of issues and associated impacts to the program and the customer.
• Define and closely monitor day-to-day service levels and overall KPIs, including qualitative measures
• Design reports and dashboards to track activity and quality control.
• Own general maintenance and presence of online resources, providing clear and concise communication and updates to customers.
• Own the building and maintenance of program and operational standard operating procedures and playbooks.
• Become the subject matter expert of all banana program related items.