Community Engagement Float Specialist

24 Hour Home Care - Corporate Division; El Segundo (CA); Hybrid; USD 41,000 - 50,000; Full time

Job summary

24 Hour Home Care in El Segundo, CA is seeking a Community Engagement Float Specialist to provide cross-functional support across four engagement teams, ensuring continuity of operations and a superior member experience.

Reporting to the Manager, Member Engagement, you will assist with lead outreach, health plan authorizations, onboarding, and reauthorization activities while maintaining Salesforce records and performance metrics. This is a hybrid role with quarterly in-office visits.

Qualifications

• 4+ years in inside sales, customer success, healthcare, or related field.
• Experience with healthcare, member engagement, or outreach.
• Proficient with Salesforce or similar CRM and Microsoft Office apps.

Responsibilities

• Support lead outreach and initial intake activities with prospective members.
• Coordinate initial authorizations to health plans and track decisions.
• Conduct post-authorization outreach and onboarding documentation.
• Support reauthorization, eligibility checks, and extension requests.
• Maintain Salesforce records and monitor performance metrics.

Skills

Cross-functional support

Member engagement

Communication

Organization

Analytical thinking

Education

Bachelor's degree (preferred)

Tools

Salesforce

Job description

Build a Career That Changes Lives - Including Your Own

24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence.

Here, the work you do matters. Whether you’re supporting clients directly or helping drive our business forward, every role contributes to improving lives and strengthening the communities we serve.

Grow with purpose. Lead with heart. Make a difference every day.

Watch this short video to see the heart behind our work and the impact our teams create every day.

You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies :

In the spirit ofOwn(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page

Sound interesting? Read on for more details!

The Role:

The Community Engagement Float Specialist provides cross-functional support across four Community Engagement teams, ensuring continuity of operations, balanced workloads, and consistent service delivery. This role serves as a subject matter expert across multiple workflows, supporting lead outreach, health plan authorizations, member engagement, and reauthorization activities.

Reporting to the Manager, Member Engagement, the Community Engagement Float Specialist adapts to changing priorities, provides coverage where needed, and collaborates with internal teams and health plan partners to improve operational efficiency and the member experience.

Primary Responsibilities

Support lead outreach and initial intake activities, engaging prospective members, gathering required information, conducting care assessments, and assisting with eligibility determination.

Coordinate initial authorization requests and submissions to contracted health plans, monitoring provider portals, tracking decisions, and following up on outstanding requests.

Conduct member outreach following authorization decisions, communicate next steps, prepare onboarding documentation, and coordinate handoffs for caregiver setup.

Support reauthorization activities, including member outreach, eligibility verification, documentation collection, and submission of extension requests to health plans.

Provide flexible operational coverage across Community Engagement teams, maintaining accurate Salesforce records, monitoring performance metrics, resolving workflow barriers, and supporting process improvements.

This is a hybrid position, coming into the El Segundo office 1x per quarter.

Work Schedule: Business hours are 8:00 a.m. to 6:00 p.m. Pacific Time. Depending on the position and business needs, employees may be required to work any scheduled shift within these operating hours.

What You Bring to the Table:

Qualifications

Bachelor's degree preferred but not required.

4+ years of experience in inside sales, customer success, healthcare, or a related field.

Experience in healthcare, member engagement, outreach, or another highly regulated industry.

Experience using Salesforce or similar CRM platforms and proficiency in Microsoft Office, including Excel, Outlook, and Teams.

Experience working in dynamic, process-driven environments with evolving workflows, requirements, and operational priorities.

Skills

Cross-functional operational support and rapid workflow adaptation

Member engagement, customer service, and relationship building

Strong written and verbal communication and team collaboration

Organization, multitasking, and shifting-priority management

Analytical problem solving, performance monitoring, and accurate documentation

What We Bring to the Table:

24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.

Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.

Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment.

Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.

For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).

The expected California Pay Range for this position:

$29.81 - $36 USD