Community Supports Coordinator, Utilization Management

24 Hour Home Care - Corporate Division; El Segundo (CA); Hybrid; USD 31,000 - 34,000; Full time

Job summary

24 Hour Home Care is seeking a Community Supports Coordinator, Utilization Management in El Segundo, CA. This hybrid role monitors service utilization, coordinates reauthorizations, and prevents interruptions in care, working with internal teams, health plans, Case Managers, and external partners to ensure accurate records and a positive member experience.

Requirements include a high school diploma or GED (bachelor's preferred), 1–3 years of customer service, Salesforce experience, and strong

Qualifications

• High school diploma or GED required; bachelors preferred.
• 1–3 years of customer service or related experience.
• Experience monitoring utilization and coordinating reauthorizations.
• Experience using Salesforce or similar CRM/case management systems.

Responsibilities

• Monitor member utilization of authorized services and identify underutilization trends.
• Coordinate reauthorization activities, tracking expirations and gathering docs.
• Serve as a primary contact for members and caregivers, addressing inquiries and service concerns.
• Collaborate with internal teams, health plans and partners to resolve authorization discrepancies.
• Maintain accurate records in Salesforce in HIPAA-compliant manner.
• Hybrid position requiring in-office presence 1x per month in El Segundo.

Skills

Utilization monitoring and reauthoriz

Customer service and member engagement

Written and verbal communication

Problem solving and attention to detai

Organization and cross-functional coll

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Salesforce

Job description

Community Supports Coordinator, Utilization Management

Build a Career That Changes Lives - Including Your Own

24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence.

Here, the work you do matters. Whether you’re supporting clients directly or helping drive our business forward, every role contributes to improving lives and strengthening the communities we serve.

Grow with purpose. Lead with heart. Make a difference every day.

Watch this short video to see the heart behind our work and the impact our teams create every day.

You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies :

In the spirit ofOwn(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page

Sound interesting? Read on for more details!

The Role:

The Community Supports Coordinator, Utilization Management is responsible for supporting members throughout their service journey by monitoring service utilization, coordinating reauthorizations, and helping prevent interruptions in care. This role proactively engages members and caregivers to ensure authorized services are being utilized effectively and that service needs are addressed in a timely manner.

The Community Supports Coordinator works closely with internal operations teams, health plans, Case Managers, and external partners to maintain accurate records, resolve service concerns, and support a positive member experience.

Primary Responsibilities

Monitor member utilization of authorized services, identify underutilization trends, and conduct proactive outreach to help members maximize available service hours.

Coordinate reauthorization activities, including tracking authorization expiration dates, gathering required documentation, and following up with health plans and Case Managers.

Serve as a primary point of contact for members and caregivers, responding to inquiries, addressing service concerns, and supporting continuity of care.

Collaborate with internal teams, health plans, and external partners to resolve authorization discrepancies, service barriers, and other utilization-related issues.

Maintain accurate member records, utilization activity, and case documentation in Salesforce while ensuring compliance with established policies and HIPAA requirements.

This is a hybrid position, coming into the El Segundo office 1x per month.

Work Schedule: Business hours are 8:00 a.m. to 6:00 p.m. Pacific Time. Depending on the position and business needs, employees may be required to work any scheduled shift within these operating hours.

What You Bring to the Table:

Qualifications

High school diploma or GED required; bachelor's degree preferred.

1–3 years of customer service or related experience.

Experience managing customer inquiries, service requests, or cases in a high-volume environment.

Experience using Salesforce or similar CRM or case management systems.

Skills

Utilization monitoring and reauthorization coordination

Customer service and member engagement

Strong written and verbal communication

Problem solving and attention to detail

Organization, time management, and cross-functional collaboration

What We Bring to the Table:

24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.

Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.

Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment.

Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.

For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).

The expected California Pay Range for this position:

$22.71 - $24.84 USD