Community Employment Consultant: Drive Indiana's Workforce

State of Indiana; Evansville (IN); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Medical plans

Wellness rewards

Pension plans

Paid holidays

Education reimbursement

LinkedIn Learning

Job summary

State of Indiana, Department of Workforce Development, is hiring a Community Employment Consultant 2 (CEC02) to support WorkOne customers. You will blend structure with flexibility, handling inquiries, guiding applicants through program requirements, and coordinating with leadership for service delivery.

The role emphasizes customer service, case support, and frontline program operations, with opportunities to improve processes and support colleagues daily.

Qualifications

• Customer service experience desired.
• Strong communication and interpersonal skills.

Responsibilities

• Log in to a laptop and check messages, system alerts, and any pending cases.
• Review the day’s schedule and coordinate with director or supervisor.
• Handle customer interactions via phone, email, or in-person visits, explaining program requirements.

Education

High School Diploma or HSE

Job description

State of Indiana, Department of Workforce Development, is hiring a Community Employment Consultant 2 (CEC02) to support WorkOne customers. You will blend structure with flexibility, handling inquiries, guiding applicants through program requirements, and coordinating with leadership for service delivery.

The role emphasizes customer service, case support, and frontline program operations, with opportunities to improve processes and support colleagues daily.