Community-Driven Parking Enforcement Pro

Allentown Parking Authority; Allentown (Lehigh County); On-site; USD 25,000 - 33,000; Full time

Job summary

Allentown Parking Authority seeks a Parking Enforcement Officer to engage with residents and visitors, educate on regulations, and enforce parking rules to ensure fair access. This role emphasizes customer service, empathy, and community well-being, reporting to the Enforcement Manager.

Applicants must have a driver’s license, bicycle certification, and the ability to walk miles in various weather conditions. Prior customer service or public-safety experience is preferred.

Qualifications

• High School diploma or GED is required.
• Must possess and maintain a valid driver’s license.
• Must be able to ride a bicycle and pass a bicycle certification course.
• Must be able to walk 4 to 8 miles a day, sometimes over uneven terrain, bend and stoop multiple times a day, and lift up to 35 pounds.
• Must be able to operate a motor vehicle in all weather conditions.
• Prior experience in customer service, community relations, or law enforcement is preferred.

Responsibilities

• Act as an ambassador for the Parking Authority with courteous interactions with residents, visitors, and business owners.
• Educate the public on parking regulations and explain the reasons behind the rules.
• Monitor designated areas to enforce parking regulations and issue citations when necessary.
• Work with local businesses, schools, and organizations to address parking concerns.
• Maintain accurate records of citations, warnings, and public interactions.
• Handle disputes with tact and diplomacy to de-escalate tensions.

Skills

Interpersonal skills

Calm under pressure

Technology usage

Microsoft Word

Education

High School diploma or GED

Tools

Handheld devices

Microsoft Word

Job description

Allentown Parking Authority seeks a Parking Enforcement Officer to engage with residents and visitors, educate on regulations, and enforce parking rules to ensure fair access. This role emphasizes customer service, empathy, and community well-being, reporting to the Enforcement Manager.

Applicants must have a driver’s license, bicycle certification, and the ability to walk miles in various weather conditions. Prior customer service or public-safety experience is preferred.