Community Director

CP16 Plymouth State University; United States; On-site; USD 36,000 - 62,000; Full time

Job summary

Plymouth State University invites applications for a Community Director, a 12-month, fully benefited, live-in professional role overseeing a residential community of 250–500 students. The position includes supervising up to 14 Community Advisors and 15 Desk Attendants, with focus on staff development, student engagement, and collaboration with campus partners.

The successful candidate will hold a Bachelor's degree (Master's preferred) and demonstrate strong leadership, crisis management, and

Qualifications

• Bachelor's degree required.
• Strong supervisory and staff development skills.
• Excellent written, verbal and interpersonal communication.
• Ability to manage staff recruitment and selection.
• Commitment to social justice, equity and inclusion.
• Ability to respond to student crises.

Responsibilities

• Supervise up to fourteen Community Advisors and fifteen Desk Attendants.
• Develop staff training and evaluate performance.
• Engage students and respond to crises; build community.
• Manage administrative tasks: room inventory, access, check-ins/outs.
• Collaborate with campus partners and serve on-call.

Skills

Staff supervision

Student engagement

Crisis management

Policy knowledge

Communication skills

Planning & goals

Training & development

Collaboration

Staff recruitment

Education

Bachelor's degree

Master's degree

Graduate coursework

Job description

Community Directors (CD) actively engage with residents to advance the University's mission and vision. The Community Director position is responsible for the overall daily operation of a Residential Community, which will consist of approximately 250-500 students in one of eight residential areas (including a traditional residence hall, apartment-style, and suite-style living). Community Directors supervise up to fourteen (14) Community Advisors (undergraduate and graduate student staff) and up to fifteen (15) Desk Attendants (undergraduate and graduate student staff) and possibly one (1) Lead Community Advisor (depending on the assigned community). This is a 12-month, fully benefited, professional live-in position. The successful candidate will begin in the Community Director role in January 2027.

Duties/Responsibilities

• Supervision (40%) Focus on effective staff management through ongoing development and evaluation of assigned student staff. Facilitate staff-based professional development opportunities. Ability to address staffing concerns quickly and effectively. Full participation in student staff recruitment and selection.
• Student Engagement (35%) Establishing and maintaining positive relationships with the students living in the community, responding to and effectively managing student crises, developing community through implementation of innovative educational/social programs, supporting centralized community development model, facilitating innovative social and educational programs, and maintaining an active presence in residence hall community. Facilitating student conduct meetings, mediating roommate and community concerns, referring students to appropriate campus resources, and intervening and engaging with students to support the University's retention efforts.
• Administrative (10%) Develop administrative strategies and plans for accomplishing work order tracking, key and access management, room inventory forms, damage billing entry, and overall community management (room changes, check-ins/outs, and roster management). Organizes tasks in a logical sequence and identifies the resources required. Makes effective use of resources, allocates assignments, and provides direction and training opportunities to ensure that departmental and/or University goals are accomplished. Demonstrate fiscal responsibility.
• Collaboration (10%) Foster an environment of cooperation and teamwork by developing and maintaining relationships. Demonstrate exemplary service and strives to achieve excellence in each interaction. Participate in campus initiatives/events/activities, communicate effectively with key stakeholders including but not limited to University Police, Physical Plant, Counseling Center, Student Conduct, and Admissions, and represent Residential Life serving as Community Director on-call/duty.
• Leadership (5%) Demonstrate initiative and set a positive example for others to follow. Flexible when dealing with and managing changing conditions in the organization. Value forward-thinking, the creative use of technology, and works to improve programs and services continuously.

Requirements

• Minimum Acceptable Education & Experience: Bachelor's degree.
• Knowledge, Skills & Abilities: Demonstrate a strong desire to work directly with students while living and working in a residential setting. Aptitude for learning and applying policy, procedures, and regulations. Strong administrative ability and skills. Strong supervisory skills and willingness to develop in this area. Effective planning and goal-setting skills. Ability to work with, manage, and train small to large groups. Excellent written, verbal, and interpersonal communication skills. Knowledge of crisis management and intervention techniques. Demonstrated commitment to social justice, equity, and inclusion.
• Preferred Qualifications:
  • Two years of recent live-in experience within a residential life/housing program (undergraduate, graduate, or professional).
  • Master's degree or graduate-level coursework completed in student affairs, higher education administration, counseling, or a related field.
  • Knowledge of human relations and counseling practices.
  • Academic and/or student organization advising experience.
  • Demonstrated ability to communicate and collaborate with stakeholders and campus partners.
  • Participation in campus enrollment and retention initiatives.
  • Desire to utilize, create, and implement innovative practices in residential life.
  • Experience integrating residential and academic initiatives (Living-Learning Communities, Special Interest Housing, Residential Curriculum)
  • Experience in both the theory and application of student learning and development.

Plymouth State University offers high-quality baccalaureate, graduate, and doctoral degree programs. Through research and innovative community partnerships, the University contributes to the economic, social, cultural, and environmental development of the North Country and Lakes Region of New Hampshire and beyond.

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access employer.

The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission.

The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Compensation

Pay Range: $35,568.00 - $61,950.00

The pay range for this position is listed above. Actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations.

More information on benefits can be found here: USNH Employee Benefits | Human Resources

Location

Location: Plymouth

Are you an employee of KSC, PSU, UNH or the system office? Apply internally through Workday through the Jobs Hub app.

The University System of New Hampshire is the largest provider of postsecondary education in the Granite State. With approximately 30,000 enrolled students annually and more than 90,000 alumni living in state, the institutions of the University System - the University of New Hampshire - Durham, the University of New Hampshire School of Law, the University of New Hampshire at Manchester, Plymouth State University, and Keene State College - have a direct impact on hundreds of thousands of New Hampshire citizens every year.