Community Director

Steward + Helm; Pensacola (FL); On-site; USD 55,000 - 85,000; Full time

Job summary

Steward + Helm seeks a Community Director to oversee daily property operations—including leasing, marketing, maintenance, and finances—at our Pensacola community. The role emphasizes customer service, team leadership, and operational excellence to uphold company standards and drive resident satisfaction.

Responsibilities include budgeting, NOI optimization, supervising staff and contractors, and ensuring compliance with Fair Housing Act.

Qualifications

• Bachelor's degree or equivalent experience.
• 3–5 years of property management experience.
• CAM certification preferred.

Responsibilities

• Recruit, hire, and supervise onsite staff to meet goals.
• Oversee leasing, marketing, make-ready, maintenance and projects.
• Develop and monitor operating budgets and NOI.
• Show and lease apartments with accurate applications.
• Address resident concerns and maintain high service standards.
• Ensure adherence to Fair Housing Act and maintain records in OneSite.

Skills

Leadership

Customer service

Budgeting

Operations management

Communication

Education

Bachelor's degree or equivalent

Tools

OneSite

Job description

Job Overview:

The Community Director is responsible for overseeing the day-to-day financial, administrative, sales, marketing, and maintenance operations of the community while ensuring company standards are achieved. This role requires a strong commitment to customer service, effective team leadership, and operational excellence. The Community Director is expected to foster a professional atmosphere, uphold Steward + Helm's values, and ensure the community's success.

Description

Job Overview:

The Community Director is responsible for overseeing the day-to-day financial, administrative, sales, marketing, and maintenance operations of the community while ensuring company standards are achieved. This role requires a strong commitment to customer service, effective team leadership, and operational excellence. The Community Director is expected to foster a professional atmosphere, uphold Steward + Helm's values, and ensure the community's success.

Key Responsibilities

Leadership and Team Management

• Recruit, hire, train, mentor, and supervise onsite staff to achieve property goals and performance standards.
• Conduct training, coaching, and performance reviews, including disciplinary actions as needed.
• Foster an atmosphere of teamwork, enthusiasm, and professionalism among staff.

Property Operations

• Prioritize and oversee daily activities, including leasing, marketing, make-ready processes, maintenance, and construction projects.
• Conduct property inspections with maintenance staff to identify and address safety hazards and maintenance needs.
• Ensure all maintenance tasks, including preventive maintenance, are completed on schedule.
• Supervise and approve work performed by contractors.

Financial Management

• Develop and monitor operating budgets, maintaining a budget control log.
• Maximize Net Operating Income (NOI) through effective cost control and revenue optimization.
• Collect specified rents and fees, pursue delinquent balances, and process evictions per company policy.
• Review financial statements and prepare variance and occupancy reports.

Marketing and Leasing

• Develop and implement monthly marketing plans to achieve budgeted occupancy levels.
• Create resident retention, marketing, and advertising programs.
• Show and lease apartments, ensuring all necessary applications and documents are completed accurately.

Resident Relations

• Address resident concerns, including neighbor disputes, renewals, and maintenance issues, fostering positive relationships.
• Cultivate a high level of customer satisfaction and retention through excellent service and responsiveness.

Compliance and Record Keeping

• Ensure adherence to Fair Housing Act and company policies.
• Maintain accurate and organized records in property management software (e.g., OneSite).
• Process invoices and ensure timely submission to corporate.

The job description is not an all-inclusive list of functions and tasks. Job functions may be added, deleted, or modified at any time by the company without prior verbal or written notification.

Requirements

Qualifications

• Bachelor's degree in a related field (preferred) or equivalent experience.
• Minimum of 3-5 years of prior property management experience.
• Certified Apartment Manager (CAM) certification (preferred).
• Proficiency in property management software, such as OneSite.

Competencies

• Positive, motivating, and team-oriented attitude.
• Ability to thrive in a fast-paced, competitive environment.
• Strong organizational and prioritization abilities.
• High degree of professionalism and confidentiality.
• Excellent communication and listening skills.
• Commitment to fostering a strong customer service culture.