Community Director

INNOVATIVE THE POINTE; Saint Petersburg (FL); On-site; USD 52,000 - 72,000; Full time

Job summary

Prismhr Hire is seeking a collaborative, people-focused professional to lead day-to-day community operations and strengthen resident relationships in a residential setting in Saint Petersburg, FL. You will support onsite teams to ensure efficient, professional service.

You will coach staff, monitor service quality, assist with budgeting and reporting, and maintain compliance with policies and regulations. This role offers growth and meaningful impact on resident satisfaction and community

Qualifications

• Experience in property management or related field.
• Proven leadership and team-building abilities.
• Strong communication skills, both written and verbal.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with standard business and property management software.

Responsibilities

• Oversee daily community operations with the Executive Director.
• Build relationships with residents and address concerns promptly and professionally.
• Lead, coach, and support onsite team members to encourage performance and growth.
• Monitor community appearance, service quality, and operational standards.
• Partner with maintenance, leasing, and other departments to resolve issues.
• Support resident retention through proactive communication and service excellence.
• Prepare and manage reports, records, and administrative tasks accurately and on time.
• Assist with budgeting, expense control, and community performance goals.
• Ensure compliance with company policies, procedures, and regulations.
• Identify opportunities to improve processes and resident satisfaction and team effectiveness.

Skills

Leadership

Communication

Organization

Multitasking

Customer service

Team coaching

Problem solving

Tools

Yardi

Excel

CRM

Job description

We are seeking a collaborative and people-focused professional to help create an exceptional residential experience for residents and a positive, well-supported environment for team members. This role is responsible for leading day-to-day operations, strengthening resident relationships, supporting onsite teams, and ensuring the community runs efficiently, professionally, and with a strong sense of service.

Responsibilities

• Oversee daily community operations alongside the Executive Director, to support a high-quality staff and resident experience.
• Build strong relationships with residents, addressing concerns promptly and professionally.
• Lead, coach, and support onsite team members to encourage performance, accountability, and growth.
• Monitor community appearance, service quality, and operational standards.
• Partner with maintenance, leasing, and other departments to ensure timely resolution of issues.
• Support resident retention efforts through proactive communication and service excellence.
• Prepare and manage reports, records, and administrative tasks accurately and on time.
• Assist with budgeting, expense control, and overall community performance goals.
• Ensure compliance with company policies, procedures, and applicable regulations.
• Identify opportunities to improve processes, resident satisfaction, and team effectiveness.

Qualifications

• Experience in property management, community operations, hospitality, payroll, hiring practices or a related service-oriented field.
• Demonstrated leadership skills with the ability to guide and motivate a team.
• Strong communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with standard business and property management software preferred.
• Understanding of budgeting, reporting, and operational best practices preferred.
• Commitment to providing professional, respectful, and responsive service.

What We Offer

• A supportive and team-oriented work environment.
• Opportunities to make a meaningful impact on resident satisfaction and community success.
• Professional growth and development opportunities.
• Competitive compensation and benefits, based on experience and location.

Additional Information

This position requires a proactive, solutions-oriented mindset and the ability to maintain a high standard of professionalism. Success in this role comes from strong leadership, clear communication, and a genuine commitment to creating a welcoming and well-managed community.