Community Development Supervisor

nsmg; Miami (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

NorthStar Memorial Group in Miami, FL is seeking a Community Development Supervisor for Graceland Memorial Park South. You will serve as a trusted advisor to families, guiding memorial options with empathy and clear communication.

The role emphasizes leadership, staff development, and sales performance, with daily team meetings and a focus on achieving goals while delivering compassionate service to families during difficult times.

Qualifications

• Two years sales experience is preferred.
• One year leadership or management experience preferred.
• High integrity, empathy, and a passion for helping others.
• A strong desire to assist families while earning a competitive income.
• Excellent communication and interpersonal skills.
• Creative, outgoing, and energetic personality.

Responsibilities

• Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
• Hold daily meetings with sales advisors to ensure daily, weekly, and monthly goals are being met
• Review operational records and reports to project sales and determine profitability
• Ensure that all staff are trained on products and services, and understand what inventory and spaces are available
• Resolve customer complaints regarding sales and service

Skills

Sales experience

Leadership

Empathy

Communication

Interpersonal skills

Customer service

Job description

NorthStar Memorial Group is looking for a Community Development Supervisor at Graceland Memorial Park South in Miami, FL. In this role, you'll serve as a trusted advisor to families, with a primary focus on celebrating life. Our sales team leads with empathy and dedication, offering personalized options for families to honor their loved ones while delivering compassionate service.

We value connection, actively listening to and fulfilling what is important to the families we serve. Our positions are financially rewarding, with recognition for individual contributions within a supportive environment that encourages growth and development.

In this role, responsibilities include:

• Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
• Hold daily meetings with sales advisors to ensure daily, weekly, and monthly goals are being met
• Review operational records and reports to project sales and determine profitability
• Ensure that all staff are trained on products and services, and understand what inventory and spaces are available
• Resolve customer complaints regarding sales and service

What you will bring to the role:

• Two years sales experience is preferred
• One year leadership or management experience preferred
• High integrity, empathy, and a passion for helping others
• A strong desire to assist families while earning a competitive income
• Excellent communication and interpersonal skills
• Creative, outgoing, and energetic personality

Candidates must have a valid driver’s license and acceptable driving records (verified in the background check process)

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.