Community Development Operations Specialist

Oak Lawn; Oak Lawn (IL); Hybrid; USD 55,000 - 65,000; Full time

Job summary

The Village of Oak Lawn is seeking a Community Development Support Specialist to handle transfer stamp administration, data management, and front-counter customer service within the Community Development Department.

The role provides cross-functional support to Building and Zoning, Business Licensing and Registration, and Special Events, reporting to the Director of Community Development. Full-time, on-site position based in Oak Lawn, IL.

Qualifications

• High school diploma or equivalent required.
• Associate degree or coursework in business administration, public administration, records management, or a related field preferred.
• Two years of administrative, clerical, records, financial-transaction, or customer service experience preferred; municipal government experience is desirable.
• Experience working with databases, permit or licensing systems, property records, or high-volume public counter operations is preferred.

Responsibilities

• Serve as the primary staff contact for transfer stamp applications, status questions, document requirements, payment procedures, and scheduled completion or pickup.
• Verify seller and buyer information, property records, and required approvals before processing transfer stamps.
• Provide front-counter, telephone, and email customer service to residents, property owners, contractors, businesses, event organizers, and internal departments.
• Support multiple departments with application intake, records management, and cross-department collaboration.

Skills

Customer service

Attention to detail

Multi-tasking

MS Office

BS&A software

Compliance with procedures

Data entry

Written communication

Team collaboration

Education

High school diploma

Associate degree or coursework in business/public administration

Tools

BS&A

SharePoint

Permit systems

MS Excel

Outlook

Job description

The Village of Oak Lawn is seeking a Community Development Support Specialist to handle transfer stamp administration, data management, and front-counter customer service within the Community Development Department.

The role provides cross-functional support to Building and Zoning, Business Licensing and Registration, and Special Events, reporting to the Director of Community Development. Full-time, on-site position based in Oak Lawn, IL.