Community & Culture Program Manager

United States Digital Space LLC; United States; On-site; USD 100,000 - 140,000; Full time

Job summary

United States Digital Space LLC seeks a senior leader to drive community and belonging initiatives across global regions. You will translate community signals into business insights, influence product decisions, and elevate equity across platforms and partnerships.

You will partner with product, reputation, and hosting teams to turn community data into strategic actions, and build scalable measurement and governance for belonging.

Qualifications

• 7+ years at the intersection of community and business outcomes.
• Relationship intelligence in leadership contexts.
• Global fluency across APAC, EMEA, LATAM and North America.
• Systems mindset with scalable infrastructure.
• Ability to translate engagement data into business language.
• Experience with platform implementation and measurement builds.
• Executive presence and VP-level relationship management.
• Comfort using AI to enhance workflows.
• Commitment to equity and belonging as a core driver.

Responsibilities

• Lead Product Inclusion pilots, translating signals into documented product insights.
• Support Executive Sponsor Community execution, briefing executives and coordinating with internal comms.
• Relaunch Community Service as the driving force behind partnerships and reputation.
• Define platform requirements and shift from maintenance to health intelligence.
• Build belonging measurement infrastructure and reporting that speaks business terms.
• Integrate Passions into Airfinity and Service ecosystems globally.
• Represent the D&B vision in cross-functional discussions with credibility.
• Deliver documented blueprints with logic, roles, metrics, and iteration guidance.

Skills

Relationship intelligence

Global fluency

Systems orientation

Data fluency

Technical fluency

Executive presence

AI fluency

Equity and belonging

Tools

Chezie

Asana

Goodera

Job description

the company was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

The Community & Culture team sits within the company's Diversity & Belonging team. Our team’s mandate is to support employees across all of our global regions, activating belonging through Airfinity (Employee Resource Groups), Passions (employee interests), Community Service, and connecting our internal community to the business in ways that support product decisions, market opportunities, and business outcomes defining the company's future.

We don't run programs for their own sake. We build the infrastructure, relationships, and intelligence systems that allow the company to show up with care, inside and outside its four walls. The work we do has a direct line to how Hosts and Guests experience the platform, how underserved markets and global customers find the company, and how the company earns trust in communities where trust is hard-won and easily lost.

The Difference You Will Make:

This role exists because the business impact we are positioned to create cannot be delivered without it.

the company employees represent the exact markets the company is trying to grow: they’re global citizens, members of immigrant, disability, LGBTQ+ communities, communities of color, and more. When our employees tell us what it's like to book as a blind traveler or host as an immigrant, that signal could shape product decisions and how we reach untapped market opportunity. Turning that asset into product intelligence, into host acquisition insight, into supply decisions that reflect the full range of who travels and who hosts; that is the work. And it requires someone who can hold senior relationships, translate community signals into business language, and execute with precision across a portfolio that spans product, reputation, volunteering, and platform infrastructure simultaneously.

This is a strategic role that requires operational excellence to deliver. The person who succeeds here listens for context as much as content, represents the D&B vision and strategy credibly in rooms D&B leadership can’t always be in, and understands that equity and inclusion are business enhancers, not constraints on getting things done.

In 12 months, your work will be visible in a Product Inclusion pilot that changed a product decision before it shipped. In a Community Service program that connects the company employees to external communities in ways that strengthen the company's reputation and deepen its relationships with the places where it does business. In a belonging metric that exists, is baselined, and is in use. In an Executive Sponsor Community that is active and feeding insight into business decisions.

A Typical Day:

• Serve as the primary D&B execution lead on Product Inclusion pilots focused on supply acquisition pipeline and offline design considerations; translating community signals into documented product insights that PMs and designers can act on without D&B in every room
• Support the Executive Sponsor Community execution layer: helping prepare Executive Sponsor briefings on product inclusion and other community & culture work, work with internal comms on high-visibility engagements, track commitments, and support an ESC that functions as an active intelligence and accountability body, not a ceremonial one
• Lead the Community Service program relaunch as DRI: implementation and integration of company-wide platforms, stand up a global volunteer champion network, and build the external partnerships with Reputation and Hosting that position Community Service as a business reputation play, not just an employee benefit
• Own platform requirements, moving from platform maintenance to community health intelligence: what does engagement actually look like, where are communities thriving or at risk, and what does that signal for program design?
• Build the belonging measurement infrastructure: baseline the belonging metric, design activation tracking, and create community health reporting that is pull-based and speaks in business terms
• Develop and integrate Passions into the Airfinity and Service ecosystem, closing the global visibility gap and connecting interest-based communities to the broader belonging architecture
• Represent D&B vision and the team's strategic priorities in cross-functional conversations, with product partners, business leaders, and Executive Sponsors, with the clarity and credibility of someone who deeply understands what the team is building and why
• Ensure every program and platform initiative this role delivers produces a documented blueprint: a framework with logic, roles, success metrics, and iteration guidance that community leaders, Talent Partners, or future team members can use without requiring D&B facilitation or institutional memory

Your Expertise:

• 7+ years of experience at the intersection of community, employee experience, or D&B work and business outcomes, with a demonstrated track record of connecting the two in ways that are legible to product, business, and executive audiences
• Relationship intelligence: you listen for the question behind the question. You adapt to the room. You represent someone else's vision with the same fidelity you'd bring to your own, and people trust you because of it.
• Global fluency: you understand that belonging, community, and inclusion look different across APAC, EMEA, LATAM, and North America, and you build for that from the start, not as an adaptation layer.
• Systems orientation: you find efficiencies in unexpected places. You build things to scale beyond your presence. You document as you go, and the infrastructure you leave behind is more useful than the deliverable itself.
• Data fluency: you can analyze community and engagement data and translate it into business language. You are as comfortable in a conversation about host acquisition strategy as you are in a roundtable with Co-Chairs.
• Technical fluency: you have owned platform implementation, requirements gathering with technical teams, and measurement infrastructure builds from scratch. You are comfortable in tools like Chezie, Asana, Goodera, or equivalent platforms.
• Executive presence: you can hold VP-level relationships, prepare and brief Executive Sponsors, and represent D&B's work in cross-functional conversations without D&B leadership present.
• AI fluency: you actively use AI in your own workflow and can help a team adopt it practically. You understand where AI multiplies reach and where human judgment is irreplaceable.
• Genuine commitment to equity and belonging: you act with equity and inclusion at the heart of your work, not as a constraint on achieving goals but as a meaningful enhancement of the work and its impact.

Your Location: