Community & Culture Program Manager

Jackalope Digital LLC; Northern (KY); Hybrid; USD 156,000 - 193,000; Full time

Job summary

Airbnb is seeking a senior leader to join the Community & Belonging team, shaping product inclusion pilots, community service programs, and belonging metrics across global markets. The role emphasizes translating community signals into business decisions, partnering with executives, and driving equity initiatives that impact product strategy and host/community experiences.

The position is US-based with remote eligibility; you will build scalable infrastructure, manage strategic relationships,

Qualifications

• 7+ years of experience at the intersection of community, employee experience, or D&B work and business outcomes.
• Relationship intelligence and ability to translate signals into business language.
• Global fluency across APAC, EMEA, LATAM and North America.
• Systems orientation and documentation skills to scale infrastructure.
• Data fluency to analyze engagement data and communicate business impact.
• Technical fluency with platform implementations and measurement builds.
• Executive presence to brief sponsors and represent work cross-functionally.
• AI fluency to leverage AI in workflows and scale reach.
• Genuine commitment to equity and belonging as a business enhancer.

Responsibilities

• Serve as D&B execution lead on Product Inclusion pilots focused on supply acquisition and offline design.
• Support Executive Sponsor Community execution, prep executive briefings, coordinate with internal comms and track commitments.
• Lead Community Service program relaunch with platform integration and external partnerships to boost reputation.
• Own platform requirements and design health intelligence to inform program design.
• Build belonging measurement infrastructure and reporting that is business-facing.
• Integrate Passions into Airfinity and Service ecosystem to close visibility gaps.
• Represent D&B vision in cross-functional conversations with product and business leaders.
• Ensure every deliverable includes a documented blueprint with roles, metrics, and iterations.

Job description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

The Community & Culture team sits within Airbnb's Diversity & Belonging team. Our team’s mandate is to support employees across all of our global regions, activating belonging through Airfinity (Employee Resource Groups), Passions (employee interests), Community Service, and connecting our internal community to the business in ways that support product decisions, market opportunities, and business outcomes defining the company's future.

We don't run programs for their own sake. We build the infrastructure, relationships, and intelligence systems that allow Airbnb to show up with care, inside and outside its four walls. The work we do has a direct line to how Hosts and Guests experience the platform, how underserved markets and global customers find Airbnb, and how the company earns trust in communities where trust is hard-won and easily lost.

The Difference You Will Make:

This role exists because the business impact we are positioned to create cannot be delivered without it.

Airbnb employees represent the exact markets the company is trying to grow: they’re global citizens, members of immigrant, disability, LGBTQ+ communities, communities of color, and more. When our employees tell us what it's like to book as a blind traveler or host as an immigrant, that signal could shape product decisions and how we reach untapped market opportunity. Turning that asset into product intelligence, into host acquisition insight, into supply decisions that reflect the full range of who travels and who hosts; that is the work. And it requires someone who can hold senior relationships, translate community signals into business language, and execute with precision across a portfolio that spans product, reputation, volunteering, and platform infrastructure simultaneously.

This is a strategic role that requires operational excellence to deliver. The person who succeeds here listens for context as much as content, represents the D&B vision and strategy credibly in rooms D&B leadership can’t always be in, and understands that equity and inclusion are business enhancers, not constraints on getting things done.

In 12 months, your work will be visible in a Product Inclusion pilot that changed a product decision before it shipped. In a Community Service program that connects Airbnb employees to external communities in ways that strengthen the company's reputation and deepen its relationships with the places where it does business. In a belonging metric that exists, is baselined, and is in use. In an Executive Sponsor Community that is active and feeding insight into business decisions.

A Typical Day:

• Serve as the primary D&B execution lead on Product Inclusion pilots focused on supply acquisition pipeline and offline design considerations; translating community signals into documented product insights that PMs and designers can act on without D&B in every room
• Support the Executive Sponsor Community execution layer: helping prepare Executive Sponsor briefings on product inclusion and other community & culture work, work with internal comms on high-visibility engagements, track commitments, and support an ESC that functions as an active intelligence and accountability body, not a ceremonial one
• Lead the Community Service program relaunch as DRI: implementation and integration of company-wide platforms, stand up a global volunteer champion network, and build the external partnerships with Reputation and Hosting that position Community Service as a business reputation play, not just an employee benefit
• Own platform requirements, moving from platform maintenance to community health intelligence: what does engagement actually look like, where are communities thriving or at risk, and what does that signal for program design?
• Build the belonging measurement infrastructure: baseline the belonging metric, design activation tracking, and create community health reporting that is pull-based and speaks in business terms
• Develop and integrate Passions into the Airfinity and Service ecosystem, closing the global visibility gap and connecting interest-based communities to the broader belonging architecture
• Represent D&B vision and the team's strategic priorities in cross-functional conversations, with product partners, business leaders, and Executive Sponsors, with the clarity and credibility of someone who deeply understands what the team is building and why
• Ensure every program and platform initiative this role delivers produces a documented blueprint: a framework with logic, roles, success metrics, and iteration guidance that community leaders, Talent Partners, or future team members can use without requiring D&B facilitation or institutional memory

Your Expertise:

• 7+ years of experience at the intersection of community, employee experience, or D&B work and business outcomes, with a demonstrated track record of connecting the two in ways that are legible to product, business, and executive audiences
• Relationship intelligence: you listen for the question behind the question. You adapt to the room. You represent someone else's vision with the same fidelity you'd bring to your own, and people trust you because of it.
• Global fluency: you understand that belonging, community, and inclusion look different across APAC, EMEA, LATAM, and North America, and you build for that from the start, not as an adaptation layer.
• Systems orientation: you find efficiencies in unexpected places. You build things to scale beyond your presence. You document as you go, and the infrastructure you leave behind is more useful than the deliverable itself.
• Data fluency: you can analyze community and engagement data and translate it into business language. You are as comfortable in a conversation about host acquisition strategy as you are in a roundtable with Co-Chairs.
• Technical fluency: you have owned platform implementation, requirements gathering with technical teams, and measurement infrastructure builds from scratch. You are comfortable in tools like Chezie, Asana, Goodera, or equivalent platforms.
• Executive presence: you can hold VP-level relationships, prepare and brief Executive Sponsors, and represent D&B's work in cross-functional conversations without D&B leadership present.
• AI fluency: you actively use AI in your own workflow and can help a team adopt it practically. You understand where AI multiplies reach and where human judgment is irreplaceable.
• Genuine commitment to equity and belonging: you act with equity and inclusion at the heart of your work, not as a constraint on achieving goals but as a meaningful enhancement of the work and its impact.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [e-mail]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range

$156,000—$193,000 USD