Community Counseling Service

Greater Madison Area Chamber of Commerce; Madison (SD); On-site; USD 40,000 - 65,000; Full time

Job summary

Community Counseling Services seeks a Case Manager - Outpatient to deliver direct services and case management to clients in our CARE and intensive children’s programs. The role emphasizes collaborative work with families and multiple programs to support recovery and community integration.

The position requires at least an associate’s degree in social sciences, with a bachelor’s preferred, and experience with children and vulnerable populations.

Qualifications

• The Case Manager shall have achieved at least an associate’s degree, bachelor’s degree preferred, in the social sciences.
• Experience working with children, families, and/or vulnerable population is also preferred.

Responsibilities

• Provide case management services to consumers and families as defined by the Division of Behavioral Health and Community Counseling Services.
• Conduct client intake, assessments and diagnostic interviews.
• Develop and update treatment plans in a timely manner.
• Documentation of all clients related contacts reflecting individual treatment plan.
• Complete progress reports and discharge summaries in a timely manner.
• Referral to appropriate services to meet client needs.
• Participate in weekly staff meetings; on-call crisis intervention on a rotating schedule.
• Provide ongoing assessment, problems solving, skills training, supervision and environmental adaptations to assist the consumer.

Skills

Case management

Interpersonal skills

Documentation

Education

Associate's degree in social sciences

Bachelor’s degree preferred in social sciences

Job description

JOB TITLE: CASE MANAGER - Outpatient

LOCATION: HURON or MADISON

REPORTS TO: CLINICAL SUPERVISOR

FLSA STATUS: NONEXEMPT

DEVELOPED: 11/2016

SUMMARY

The job of case manager is a clinical, direct service position. The job consists of case management services to Community Counseling Services’ clients, most of whom are served through two distinct programs. The first is our CARE program that serves adult individuals identified as having severe and persistent mental illnesses and their families. The second is our intensive children’s program which serves children identified as having severe emotional disturbances and their families.

EXPECTATIONS

Community Counseling Services expects employees to be welcoming to consumers, including those with co-occurring disorders, and engaging them at their current stage of recovery. Services provided will be in accordance with the plans and guidelines established by Community Counseling Services and the State Division of Behavioral Health. Portray and encourage civility to all clients, customers, employees, community partners and vendors.

Education and Experience

• The Case Manager shall have achieved at least an associate’s degree, bachelor’s degree preferred, in the social sciences. Experience working with children, families, and/or vulnerable population is also preferred.
• Skills, knowledge, and/or experience that demonstrates an ability to deal appropriately and in a caring manner with individuals with severe and persistent illnesses.
• Basic knowledge regarding developmental stages and needs of children.

Certificates, licenses, registrations

• Driver’s license

• Must not be excluded from participating in Medicare, Medicaid, and any Federal health care program, as provided by the OIG, USDHHS.

Other qualifications

• Ability to work effectively in a multi-disciplinary environment.
• A strong commitment to working as an integral part of a team.
• Must have a valid driver’s license or the ability to obtain one and be

willing to transport consumers

ESSENTIAL DUTIES/CRITICAL JOB ELEMENTS

Case Management

Provide case management services to consumers and families as defined by the Division of Behavioral Health and Community Counseling Services and will include:

Client Care

• Conduct client intake, assessments and diagnostic interviews
• Individual and group skills building with clients and family members.
• Develop and update treatment plans in a timely manner.
• Documentation of all clients related contacts reflecting individual treatment plan.
• Complete progress reports and discharge summaries in a timely manner.
• Referral to appropriate services to meet client needs.
• Participate in and utilize treatment teams concepts.
• Case management and liaison services with family and referral sources.
• Participate in weekly staff meetings;
• Provide on-call crisis intervention on a rotating schedule to include evenings, weekends, and holidays.
• Complete outcome tool as directed by Clinical Supervisor
• Complete Division required surveys as directed by Clinical Supervisor
• Provide ongoing assessment, problems solving, skills training, supervision and environmental adaptations to assist the consumer in performing basic daily living activities including (but not limited to):
• Medical, dental and vision services;
• Support in helping consumers find and maintain employment in community-based job sites;
• Budgeting and financial support including payee services through the provider agency, apply for entitlements, money management and accessing financial services;
• Linking to social service agencies;
• Legal advocacy and representation;
• Support consumers with performing personal hygiene and grooming tasks
• Performing household chores, including housecleaning, laundry, and shopping for household items and cleaning supplies;
• Provide nutrition education, meal planning, grocery shopping and food preparation.
• Teaching and role modeling appropriate and effective parenting techniques;
• Educating consumers and families regarding mental illness and recovery;
• Teaching and role modeling appropriate social skills and emotion regulation in a variety of situations;
• Accessing transportation – obtaining driver’s license, insurance and car, arrange for cabs, access community transportation or find rides;
• Locating, financing and maintaining safe, clean affordable housing; helping with apartment hunting, finding a roommate, landlord negotiations, cleaning, furnishing and decorating, and procuring necessities (e.g., telephone, furnishing, linens)
• Consult with the family to ensure quality of care, problem solve and mediation;
• Interpersonal relationship encouragement, support, mediation and role-modeling healthy relationships;
• Collaboration with substance abuse services as appropriate.
• Complete a medication administration-training course to qualify for assisting with administration of prescription and nonprescription medications. The training will be in accordance with guidelines as defined in the Division of Behavioral Health contract – as needed.
• Other duties as assigned.
• A full time provider will work 40 hours a week.
• Due to the nature of the position, the provider will be expected to work a minimum of one evening per week if needed.

BASIC WORK EXPECTATIONS

Attendance

Arrives at work and related meeting timely. Is flexible outside of regular work hours to be responsive to the needs of clients or carry out other duties.

Professionalism

Approaches others in a tactful manner. Reacts well under pressure. Treats others with respect and consideration regardless of their status or position. Accepts responsibility for own actions. Follows through on commitments.

Work as part of a team

Helps others; asks for help as needed. Respects the rights of clients and co-workers. Accepts supervision and direction from supervisor and gives constructive feedback for resolution of problems. Balances team and individual responsibilities. Exhibits objectively and openness to others views. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success of team above own interest. Able to build morale and group commitments to goals and objectives. Supports everyone’s efforts to succeed.

Dependability

Follows instructions and responds to management direction. Takes responsibility for own action. Keeps commitments. Commits to long hours of work when necessary to reach goals. Completes task on time or notifies appropriate person with an alternative plan.

Organizational support

Follows polices and procedures. Completes administrative task correctly and on time. Supports organization’s goals and values. Benefits organization through outside activities. Supports affirmative action and respects diversity.

COMPETENCIES

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio, and percent and interpret bar graphs.

Leadership

Displays passion and optimism. Inspires respect and trust. Mobilizes others to fulfill the vision. Provides vision and inspiration to peers.

Strategic thinking

Understands organization’s strengths and weaknesses. Participates with a team to develop priorities, initiatives, and organizational goals

Adaptability

Adapts to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change, delays, or unexpected events.

Initiative

Volunteers readily. Undertakes self-development activities. Seeks increased responsibilities. Takes independent action and calculated risk. Looks for and takes advantage of opportunities. Asks for and offers help when needed.

Innovation

Displays original thinking and creativity. Meets challenges with resourcefulness. Generates suggestions for improving work. Develops innovative approaches and ideas. Presents ideas and information in a manner that gets others’ attention.

Judgment

Displays willingness to make decisions. Exhibits sound and accurate judgment. Supports and explains reasoning or decisions. Includes appropriate people in decision-making process. Makes timely decisions.

Motivation

Sets and achieves challenging goals. Demonstrates persistence and Overcomes obstacles. Measures self against standard of excellence. Takes calculate risk to accomplish goals.

Quantity and Quantity

Meets productivity standards. Completes work in a timely manner. Demonstrate accuracy and thoroughness. Looks for ways to improve and promote quality. Applies feedback to improve performance. Monitors own work to ensure quality.

Planning/organizing

Prioritizes and plans work activities. Uses time efficiently. Plans for additional resources. Sets goals and objectives. Develops realistic action plans.

PHYSICAL DEMANDS / POSITION REQUIREMENTS

While performing the duties of this job, the employee is regularly required to stand, walk, sit and talk or hear. The employee if occasionally required to use hand to finger, handle, or feel, reach with hands and arms, climb or balance and stoop, kneel, crouch, or crawl. Vision abilities required by this job include close vision, distance vision and depth perception.

• Sit: Sitting may occur up to a frequent basis. Frequent is defined as 33% - 67% of the work day. Sitting may occur when sitting at a desk, in a meeting, in a car, and attending to persons served needs.
• Standing: Standing may occur up to an occasional basis. Occasionally is defined as 6% - 33% of the work day. Standing may occur when talking to others and when assisting persons served with grooming and/or ADL tasks.
• Walking: Walking may occur up to a frequent basis. Frequent is defined as 33% - 67% of the work day. Walking occurs when going to and from meetings, client homes, traveling to and from others offices in the building, and when assisting clients.
• Squatting: Squatting may occur up to an occasional basis. Occasionally is defined as 6% - 33% of the work day. Squatting may occur when lifting items and with assisting in transfers and acquisition of equipment.
• Crouching/kneeling: Crouching/kneeling may occur up to occasional basis. Occasionally is defined as 6%-33% of the work day. Crouching and/or kneeling may occur when picking up boxes/items on the floor in the office setting.
• Bending/stooping: Bending/stooping may occur up to an occasional basis. Occasionally is defined as 6% - 33% of the work day. Bending/stooping may occur with picking up boxes/items on floor.
• Twisting: Twisting may occur up to an occasional basis. Occasional is defined as 6% - 33% of the work day. Twisting may occur with moving items from one area to another.
• Reaching: Reaching may occur on an occasional basis. Occasional is defined as 6% - 33% of the work day. Reaching may occur when retrieving files, accessing items from shelves, and assisting clients.
• Reaching overhead: Reaching overhead can occur on an occasional basis. Occasionally is defined as 6% - 33% of the work day. Reaching overhead may occur with retrieving items from shelves.

Additional Postings available from Community Counseling Service