COMMUNITY COORDINATOR

City of New York; New York (NY); Presencial; USD 60 000 - 85 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical coverage plans

Deferred compensation

Defined pension plan

Resumo da oferta

The New York City Housing Authority (NYCHA) seeks a dynamic Neighborhood Service Coordinator to engage residents and support neighborhood initiatives. You will work within a Neighborhood Model, liaising with NYCHA departments, Resident Associations, and community partners to deliver services across 3–6 developments.

Responsibilities include conducting outreach during projects and emergencies, promoting resources, coordinating events, and maintaining outreach data to meet HUD guidelines.

Qualificações

• A bachelor’s degree and two years of experience in community work or related duties, or equivalent.
• High school diploma and six years of community work experience, or equivalent.
• At least one year of experience as described above.

Responsabilidades

• Oversee engagement and support services in a neighborhood with 3–6 NYCHA developments.
• Conduct outreach to residents during projects, emergencies, or service disruptions.
• Serve as a liaison between residents and NYCHA departments across Operations.

Conhecimentos

Community outreach

Interpersonal communication

Microsoft Office

Bilingual (preferred)

Formação académica

Bachelor's degree in a related field

High school diploma or equivalent with 6 years experience

Ferramentas

Microsoft Office Suite

Descrição da oferta de emprego

The New York City Housing Authority (NYCHA), the largest public housing authority in North America, was created in 1935 to provide decent, affordable housing for low- and moderate-income New Yorkers. NYCHA is home to 1 in 17 New Yorkers, providing affordable housing to 528,105 authorized residents through public housing and Permanent Affordability Commitment Together (PACT) programs as well as Section 8 housing. NYCHA has 177,569 apartments in 2,411 buildings across 335 conventional public housing and PACT developments. NYCHA’s mission is to provide quality housing for New Yorkers that is sustainable, inclusive, and safe, while fostering opportunities for economic mobility. Since the 2019 Agreement between NYCHA, the Department of Housing & Urban Development (HUD), and the U.S. District Court, Southern District of New York (SDNY), NYCHA has been working under a Federal Monitor structure. The HUD Agreement sets the
requirement to create a new Organizational Plan in collaboration with the Federal Monitor and sets forth various compliance related targets for NYCHA across major operational areas including Lead, Mold, Heat, Elevators, Pest, Waste Management, and Inspections.
NYCHA seeks a dynamic and service-oriented Neighborhood Service Coordinator with a passion for service. The Neighborhood Service Coordinator will work within a Neighborhood Model which organizes NYCHA’s housing portfolio around the City’s neighborhoods to allow staff to address the unique needs and challenges of their respective neighborhoods and housing developments. The vision is that staff will become stewards of their neighborhood housing portfolios, immersing themselves in the daily rhythms of their residents to fully understand their wants, needs, and challenges.
Reporting to a Borough Manager and Borough Vice President within Operations, responsibilities will include, but are not limited to the following:

• 1. Oversee engagement, activities, and support services in a geographic neighborhood with responsibility for 3-6 NYCHA developments. Key activities may include door-knocking, floor
  and lobby meetings, one-on-one meetings with residents, phone-banking, surveys, community-based events, and other community meetings.
• 2. Conduct outreach to residents during operational projects, such as gas restoration and abatements, as well as emergency conditions such as high heat, frigid temperatures, or service
  outages.
• 3. Conduct outreach to residents regarding issues of tenancy administration, such as rent payment, lease requirements and house rules, and annual recertification, and major policy initiatives or changes.
• 4. Ensure residents are aware of internal and external resources such as social services, employment and training opportunities; refer residents to other NYCHA departments when relevant.
• 5. Serve as a liaison between residents and NYCHA departments, both across all parts of Operations, as well as Asset & Capital Management.
• 6. Meet regularly with Resident Associations to understand concerns, support with accessing resources, assist with Tenant Participation Activity (TPA)-related matters.
• 7. Work closely with Resident Associations to identify desired services and coordinate to bring related resources to the development.
• 8. Develop and foster relationships with stakeholders to ensure successful engagement in NYCHA real estate preservation and development processes (RAD/PACT, NYC Housing Preservation Trust), including pre-conversion and for six months post-construction for converted properties. Host meetings to thoroughly explain the conversion process and help residents understand the Section 8 leasing process, as well as all aspects of project delivery.
• 9. Assess in collaboration with maintenance and trade staff the state of on-the-ground community assets and facilities such as Community Centers and Senior Centers.
• 10. Recruit residents to join programs; share flyers, establish information sessions, assist with applications. Promote NYCHA initiatives and campaigns such as recycling, sustainability, and
  free internet.
• 11. Support and attend onsite events such as Family Days, resource fairs, and job fairs.
• 12. Coordinate with the Election team to support outreach efforts as needed and ensure successful coordination post-election.
• 13. Follow all guidance, policy & procedures regarding standards for resident outreach as issued by the Resident Engagement Department.
• 14. Maintain both quantitative and qualitative data documenting outreach efforts; resident feedback through canvassing, surveys, focus groups, and other methods; meeting attendance;
  and other key metrics. Maintain records necessary to document any HUD-mandated resident consultation processes as appropriate.
• 15. Ability to work evening/weekends as needed and ability to travel between NYCHA properties within a neighborhood is required.

Additional Information:

• 1. For NYCHA employees: employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
• 2. NYCHA residents are encouraged to apply.

NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees

Please read this posting carefully to make certain you meet the minimum qualification

COMMUNITY COORDINATOR - 56058

Minimum Qualifications

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Preferred Skills

1. Experience working with NYCHA residents and/or a similar population.2. Cultural competence regarding the needs and experience of low-income individuals.3. Creative, strategic, entrepreneurial thinker.4. Community organizing and outreach.5. Excellent verbal, written and interpersonal communication skills.6. Ability to work independently and as part of a team.7. Proficient in Microsoft Office.8. Bilingual preferred.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

NYCHA has no residency requirements.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.