Community Connector (LPN Experience Required) - Cincinnati Area Only

Molina Talent Acquisition; Cincinnati (OH); On-site; USD 42,000 - 66,000; Full time

Job summary

Molina Healthcare is seeking a Community Health Worker to support community-based member advocacy and act as a local resource for vulnerable members to navigate health care needs.

The role involves meeting with members in homes, nursing facilities, shelters, and provider offices, with 50-80% local travel. Candidates should have health care experience and CHW certification where required, plus strong communication and organizational skills.

Qualifications

• At least 1 year of health care experience serving underserved or special needs populations.
• CHW certification may be required for certain states.
• Valid driver's license, reliable transportation, and adequate auto insurance for job travel.
• Ability to multitask while speaking with members.
• Excellent customer service skills.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office suite.

Responsibilities

• Engage with members as an advocate and resource to support health care needs.
• Collaborate with health care services team providing non-clinical paraprofessional duties in the field.
• Help members navigate health plan benefits and schedule appointments.
• Assist members in accessing social services and community resources.
• Provide outreach to locate and support disconnected members with special needs.
• Conduct research to locate hard-to-reach members using available data.
• Participate in outreach activities, including telephonic and in-person.
• Guide members to maintain Medicaid eligibility and other financial resources.

Skills

Healthcare experience

CHW certification

Driver's license

Multi-tasking

Customer service

Time management

Communication skills

MS Office

Tools

Microsoft Office Suite

Job description

JOB DESCRIPTION Job SummaryProvides support for community-based member advocacy activities. Serves as a local member advocate and resource, using knowledge of the community and resources available to engage and assist vulnerable members in managing health care needs. Contributes to overarching strategy to provide quality and cost-effective member care.

Essential Job Duties

• Engages with members as an advocate and resource to support management of health care needs.
• Collaborates with and supports the health care services team by providing non-clinical paraprofessional duties in the field to include meeting with members in their homes, nursing homes, shelters, provider offices, etc.
• Empowers members by helping them navigate and maximize their health plan benefits. Assistance may include: scheduling appointments with providers, arranging transportation for health care visits, getting prescriptions filled and following-up with members on missed appointments.
• Assists members in accessing social services such as community-based resources for housing, food, employment, etc.
• Provides outreach to locate and/or provide support for disconnected members with special needs.
• Conducts research with available data to locate members that Molina has been unable to contact (e.g., reviewing internal databases, contacting member providers or caregivers or travel to last known address or community resource locations such as homeless shelters, etc.).
• Participates in ongoing or project-based activities that may require extensive member outreach (telephonic and/or face-to-face).
• Guides members to maintain Medicaid eligibility and with other financial resources as appropriate.

50-80% local travel may be required (based upon state/contractual requirements).

Required Qualifications

• At least 1 year of health care experience, preferably working with underserved or special needs populations with varied health, economic and educational circumstances, or equivalent combination of relevant education and experience.
• Community Health Worker (CHW) certification may be required for certain states (dependent upon contractual requirements).
• Valid and unrestricted driver's license, reliable transportation, and adequate auto insurance for job related travel requirements, unless otherwise required by law.
• Ability to multi-task applications while speaking with members.
• Excellent customer service skills.
• Organizational and time-management skills.
• Ability and willingness to learn other lines of business, programs and relevant software systems/applications.
• Excellent verbal and written communication skills.
• Microsoft Office suite/applicable software program(s) proficiency.

Preferred Qualifications

• Community Health Worker (CHW) certification (for states other than Ohio, Florida and California, where it is required).
• Certified Medical Assistant (CMA).
• Bilingual based on community need.
• Familiarity with health care systems.
• Knowledge of community-specific culture.
• Experience with/or knowledge of health care systems, community resources, social services, and/or health education.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V