Community Connector (In Field Travel) - Northwest OH ONLY

Molina Talent Acquisition; Ashtabula (OH); Vor Ort; USD 38.000 - 52.000; Vollzeit

Zusammenfassung

Molina Healthcare is seeking a Community Health Worker in Ohio to provide in-home and field-based member advocacy, helping vulnerable individuals access healthcare and social services. You will collaborate with care teams, schedule appointments, arrange transportation, and assist with Medicaid eligibility navigation.

The role involves 50-80% local travel and requires strong communication and customer service skills. Certification as CHW or CMA is preferred in some states.

Qualifikationen

• At least 1 year of health care experience with underserved populations.
• CHW certification may be required for certain states.
• Valid and unrestricted driver's license and reliable transportation.
• Ability to multitask while communicating with members.
• Excellent customer service, organizational and time-management skills.
• Willingness to learn other programs and software systems.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office applications.

Aufgaben

• Advocate for members and serve as a local resource for healthcare needs.
• Provide non-clinical paraprofessional duties in homes, nursing facilities, shelters, etc.
• Help members navigate health plan benefits and arrange appointments/transportation.
• Assist in accessing social services and community resources.
• Reach out to locate disconnected members with special needs.
• Conduct outreach and member follow-up, including telephonic or in-person contact.
• Support Medicaid eligibility maintenance and financial resources guidance.
• Travel 50-80% locally as required.

Kenntnisse

Health care experience

Customer service

Multi-tasking with members

Verbal and written communication

Organizational and time-management

Willingness to learn other lines of业务

Microsoft Office proficiency

Ausbildung

Community Health Worker (CHW) certification

Certified Medical Assistant (CMA)

Tools

Microsoft Office

Jobbeschreibung

JOB DESCRIPTION Job SummaryProvides support for community-based member advocacy activities. Serves as a local member advocate and resource, using knowledge of the community and resources available to engage and assist vulnerable members in managing health care needs. Contributes to overarching strategy to provide quality and cost-effective member care.

Essential Job Duties

• Engages with members as an advocate and resource to support management of health care needs.
• Collaborates with and supports the health care services team by providing non-clinical paraprofessional duties in the field to include meeting with members in their homes, nursing homes, shelters, provider offices, etc.
• Empowers members by helping them navigate and maximize their health plan benefits. Assistance may include: scheduling appointments with providers, arranging transportation for health care visits, getting prescriptions filled and following-up with members on missed appointments.
• Assists members in accessing social services such as community-based resources for housing, food, employment, etc.
• Provides outreach to locate and/or provide support for disconnected members with special needs.
• Conducts research with available data to locate members that Molina has been unable to contact (e.g., reviewing internal databases, contacting member providers or caregivers or travel to last known address or community resource locations such as homeless shelters, etc.).
• Participates in ongoing or project-based activities that may require extensive member outreach (telephonic and/or face-to-face).
• Guides members to maintain Medicaid eligibility and with other financial resources as appropriate.
• 50-80% local travel may be required (based upon state/contractual requirements).

Required Qualifications

• At least 1 year of health care experience, preferably working with underserved or special needs populations with varied health, economic and educational circumstances, or equivalent combination of relevant education and experience.
• Community Health Worker (CHW) certification may be required for certain states (dependent upon contractual requirements).
• Valid and unrestricted driver's license, reliable transportation, and adequate auto insurance for job related travel requirements, unless otherwise required by law.
• Ability to multi-task applications while speaking with members.
• Excellent customer service skills.
• Organizational and time-management skills.
• Ability and willingness to learn other lines of business, programs and relevant software systems/applications.
• Excellent verbal and written communication skills.
• Microsoft Office suite/applicable software program(s) proficiency.

Preferred Qualifications

• Community Health Worker (CHW) certification (for states other than Ohio, and California, where it is required).
• Certified Medical Assistant (CMA).
• Bilingual based on community need.
• Familiarity with health care systems.
• Knowledge of community-specific culture.
• Experience with/or knowledge of health care systems, community resources, social services, and/or health education.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V