Community Connector (In Field Travel) - Southeastern Counties

Molina Talent Acquisition; Des Moines (IA); Hybrid; USD 36,000 - 46,000; Full time

Job summary

Molina Healthcare is seeking a Community Health Worker to support community-based member advocacy in Des Moines, IA. The role involves home visits and collaboration with health care teams to assist vulnerable members with health plan benefits and social services.

In this position you will travel locally (approximately 50-80%), engage with members, schedule appointments, arrange transportation, and help ensure Medicaid eligibility and access to community resources.

Qualifications

• 1+ year health care experience, preferably with underserved or special needs populations, or equivalent education/experience.
• Proficiency with Microsoft Office or applicable software.
• Excellent verbal and written communication skills.

Responsibilities

• Advocate for members and connect them with health care resources.
• Perform non-clinical paraprofessional duties in the field (home visits, shelters, provider offices).
• Help members navigate and maximize health plan benefits and arrange transportation or appointments.
• Assist members in accessing social services and community resources.
• Outreach to reconnect disconnected members with special needs.

Skills

Customer service

Communication

Organizational skills

Time management

Multitasking

Microsoft Office

Driving

Education

Community Health Worker (CHW) certification

Certified Medical Assistant (CMA)

Job description

JOB DESCRIPTION

Job SummaryProvides support for community-based member advocacy activities. Serves as a local member advocate and resource, using knowledge of the community and resources available to engage and assist vulnerable members in managing health care needs. Contributes to overarching strategy to provide quality and cost-effective member care.

Essential Job Duties

• Engages with members as an advocate and resource to support management of health care needs.
• Collaborates with and supports the health care services team by providing non-clinical paraprofessional duties in the field to include meeting with members in their homes, nursing homes, shelters, provider offices, etc.
• Empowers members by helping them navigate and maximize their health plan benefits. Assistance may include scheduling appointments with providers, arranging transportation for health care visits, getting prescriptions filled and following-up with members on missed appointments.
• Assists members in accessing social services such as community-based resources for housing, food, employment, etc.
• Provides outreach to locate and/or provide support for disconnected members with special needs.
• Conducts research with available data to locate members that Molina has been unable to contact (e.g., reviewing internal databases, contacting member providers or caregivers or travel to last known address or community resource locations such as homeless shelters, etc.).
• Participates in ongoing or project-based activities that may require extensive member outreach (telephonic and/or face-to-face).
• Guides members to maintain Medicaid eligibility and with other financial resources as appropriate.
• 50-80% local travel may be required (based upon state/contractual requirements).

Required Qualifications

• At least 1 year of health care experience, preferably working with underserved or special needs populations with varied health, economic and educational circumstances, or equivalent combination of relevant education and experience.
• Community Health Worker (CHW) certification may be required for certain states (dependent upon contractual requirements).
• Valid and unrestricted driver's license, reliable transportation, and adequate auto insurance for job related travel requirements, unless otherwise required by law.
• Ability to multi-task applications while speaking with members.
• Excellent customer service skills.
• Organizational and time-management skills.
• Ability and willingness to learn other lines of business, programs and relevant software systems/applications.
• Excellent verbal and written communication skills.
• Microsoft Office suite/applicable software program(s) proficiency.

Preferred Qualifications

• Community Health Worker (CHW) certification (for states other than Ohio, and California, where it is required).
• Certified Medical Assistant (CMA).
• Bilingual based on community need.
• Familiarity with health care systems.
• Knowledge of community-specific culture.
• Experience with/or knowledge of health care systems, community resources, social services, and/or health education.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V