Community Connector (In Field Travel Required) - North Central OH ONLY

Molina Healthcare; Bellevue (OH); Sur place; USD 23 000 - 44 000; Plein temps

Résumé du poste

Molina Healthcare is seeking a Community Health Worker to provide local member advocacy and field support for vulnerable members across Ohio. You will engage with members in homes, shelters, and provider offices to help manage health care needs and maximize benefits.

The role involves coordinating with the care team, performing non-clinical tasks in the field, and assisting with navigation of transportation, appointments, and social services. Expect significant local travel as required.

Qualifications

• At least 1 year of health care experience in underserved populations.
• CHW certification may be required for certain states.
• Valid driver's license and reliable transportation.
• Ability to multi-task while speaking with members.
• Excellent customer service skills.
• Strong organizational and time-management skills.
• Willingness to learn other lines of business and software.
• Excellent verbal and written communication; proficient with Microsoft Office.

Responsabilités

• Engages with members as an advocate and resource to support management of health care needs.
• Collaborates with and supports the health care services team by providing non-clinical paraprofessional duties in the field to include meeting with members in their homes, nursing homes, shelters, provider offices, etc.
• Empowers members by helping them navigate and maximize their health plan benefits; scheduling appointments with providers, arranging transportation, getting prescriptions filled, and following up on missed appointments.
• Assists members in accessing social services such as housing, food, employment, etc.
• Provides outreach to locate and provide support for disconnected members with special needs.
• Conducts research to locate members Molina has been unable to contact.
• Participates in ongoing or project-based activities that require extensive member outreach.
• Guides members to maintain Medicaid eligibility and with other financial resources as appropriate.
• 50-80% local travel may be required.

Connaissances

Health care experience

CHW certification

Driver's license

Multi-tasking

Customer service

Organizational skills

Time-management

Communication skills

MS Office proficiency

Description du poste

Job Summary

Provides support for community-based member advocacy activities. Serves as a local member advocate and resource, using knowledge of the community and resources available to engage and assist vulnerable members in managing health care needs. Contributes to overarching strategy to provide quality and cost-effective member care.

Essential Job Duties

• Engages with members as an advocate and resource to support management of health care needs.
• Collaborates with and supports the health care services team by providing non-clinical paraprofessional duties in the field to include meeting with members in their homes, nursing homes, shelters, provider offices, etc.
• Empowers members by helping them navigate and maximize their health plan benefits. Assistance may include: scheduling appointments with providers, arranging transportation for health care visits, getting prescriptions filled and following-up with members on missed appointments.
• Assists members in accessing social services such as community-based resources for housing, food, employment, etc.
• Provides outreach to locate and/or provide support for disconnected members with special needs.
• Conducts research with available data to locate members that Molina has been unable to contact (e.g., reviewing internal databases, contacting member providers or caregivers or travel to last known address or community resource locations such as homeless shelters, etc.)
• Participates in ongoing or project-based activities that may require extensive member outreach (telephonic and/or face-to-face).
• Guides members to maintain Medicaid eligibility and with other financial resources as appropriate.
• 50-80% local travel may be required (based upon state/contractual requirements).

Required Qualifications

• At least 1 year of health care experience, preferably working with underserved or special needs populations with varied health, economic and educational circumstances, or equivalent combination of relevant education and experience.
• Community Health Worker (CHW) certification may be required for certain states (dependent upon contractual requirements).
• Valid and unrestricted driver's license, reliable transportation, and adequate auto insurance for job related travel requirements, unless otherwise required by law.
• Ability to multi-task applications while speaking with members.
• Excellent customer service skills.
• Organizational and time-management skills.
• Ability and willingness to learn other lines of business, programs and relevant software systems/applications.
• Excellent verbal and written communication skills.
• Microsoft Office suite/applicable software program(s) proficiency.

Preferred Qualifications

• Community Health Worker (CHW) certification (for states other than Ohio and California, where it is required).
• Certified Medical Assistant (CMA).
• Bilingual based on community need.
• Familiarity with health care systems.
• Knowledge of community-specific culture.
• Experience with/or knowledge of health care systems, community resources, social services, and/or health education.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V

Pay Range: $16.4 - $31.97 / HOURLY

*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.