Community Connect Program Manager

Emory Healthcare; Atlanta (GA); Remote; USD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a Community Connect Program Manager to lead IT services and support for affiliate practices. This vital role involves overseeing the full lifecycle of IT products, ensuring high standards of quality and customer satisfaction. You will manage a dedicated IT team, provide strategic input, and coordinate with internal and external stakeholders to align technical solutions with operational goals. If you have a passion for healthcare IT and a proven track record in project leadership, this is an exciting opportunity to make a significant impact in a supportive and innovative environment.

Benefits

Comprehensive Health Benefits

Student Loan Repayment Assistance

Family-focused Benefits

Wellness Incentives

Ongoing Mentorship and Development Programs

Qualifications

• 8+ years in IT project leadership, with 5+ years in a PMO-like role.
• Experience managing large-scale programs across full project lifecycle.

Responsibilities

• Oversee full lifecycle of IT services and products delivered to affiliate practices.
• Maintain strong relationships with affiliate practices for IT issues and feedback.

Skills

IT Project Leadership

Healthcare IT Knowledge

Team Management

Customer Satisfaction

Risk Management

Education

Bachelor's Degree in IT or Computer Science

Tools

Project Management Software

Job description

Join to apply for the Community Connect Program Manager role at Emory Healthcare

Get AI-powered advice on this job and more exclusive features.

Overview

Benefits

At Emory Healthcare, we fuel your professional journey with better benefits, valuable resources, ongoing mentorship, and leadership programs for all types of jobs, in a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

• Comprehensive health benefits that start day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits
• Wellness incentives
• Ongoing mentorship, development, and leadership programs
• And more

Work Location

Atlanta, GA (100% remote, will only consider applicants from the following states: Alabama, Arkansas, Florida, Georgia, Illinois, Louisiana, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and Wisconsin).
*The role requires onsite travel on an as-needed basis*

Description

The Community Connect Program Manager for the Community Team will serve as the Product and Services Manager, acting as the primary liaison between the Digital team and affiliate practices. This role ensures the successful delivery of IT products and services supporting the Community Connect program, providing strategic input, managing implementation and support, and ensuring affiliate satisfaction.

Responsibilities

IT Program and Services Management:

• Oversee the full lifecycle of IT services and products delivered to affiliate practices.
• Provide input to ECC Governance regarding IT capacity, constraints, progress, and risks.
• Ensure high standards of quality, performance, and customer satisfaction of IT services.
• Act on governance priorities, ensuring timely execution of enhancements, fixes, and updates.

Customer Satisfaction & IT Support

• Maintain strong relationships with affiliate practices, acting as the primary point of contact for IT issues and feedback.
• Collaborate with IT teams for onboarding, implementation, and ongoing support, ensuring minimal downtime.

IT Team Management and Skill Development

• Manage the IT team dedicated to Community Connect, ensuring appropriate skills and training.
• Provide leadership, prioritize work, and foster collaboration.
• Monitor team performance, providing feedback to meet service standards.

Cross-Functional Coordination

• Coordinate with internal IT teams and external vendors to ensure system security, reliability, and integration.
• Align technical solutions with operational goals and affiliate needs.

Financial and Contract Management

• Manage costs, ensure accurate billing, and review contract terms related to IT services.

IT Capacity Planning and Risk Management

• Provide input on IT capacity and resource allocation.
• Identify and mitigate risks related to IT functionality and capacity.

Technical Expertise & Workflow Integration

• Manage design, build, and support of IT solutions, leveraging healthcare IT knowledge.
• Ensure seamless integration into clinical workflows.
• Lead troubleshooting and resolution of technical issues.

Reporting & Performance Metrics

• Develop performance metrics and report on service success.
• Use data to improve processes and adapt services.

Minimum Qualifications

• Bachelor’s degree in IT, Computer Science, or related field.
• 8+ years in IT project leadership, with 5+ years in a PMO-like role.
• Experience managing large-scale programs across full project lifecycle.
• Background in business transformations and mentoring project managers.
• Healthcare experience and ability to work across diverse organizations.
• Preferred: certifications in Prince, MSP, or PMP.

Additional Details

Emory is an equal opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, veteran status, or other protected characteristics. Reasonable accommodations available upon request. Contact: [e-mail]. One week's notice preferred.