Community Code Liaison & Outreach Specialist

dallascityhall; United States; On-site; USD 33,000 - 39,000; Full time

Job summary

The City of Dallas is seeking a Neighborhood Code Representative to partner with Code Compliance and engage with residents, neighborhood groups, and public agencies to promote code education and service delivery.

The NCR coordinates resources, analyzes complaints, and participates in Code Sweeps and outreach programs to ensure timely and effective responses, while building cooperative relationships across departments and with community partners.

Qualifications

• High school diploma or GED required.
• Five years of experience resolving service complaints or public outreach.
• Experience composing public information material.
• TDLR Code Enforcement Officer license or in training required.
• Valid driver’s license and ability to work varied shifts.

Responsibilities

• Plans, coordinates, administers, and monitors education and outreach programs for citizen services.
• Develops plans to provide code-related programs; prepares public information material.
• Investigates service complaints; evaluates evidence and drafts actions as needed.
• Maintains coordination with city departments, nonprofits, and community groups.
• Manages special projects and code issue responses; engages neighborhoods and associations.
• Coordinates regulatory programs to ensure public safety and compliance.
• Interprets laws for departments and suggests improvements.
• Attends neighborhood and town hall meetings; documents concerns and reports issues.
• Performs additional duties as assigned.

Skills

Knowledge of City Codes and ordinances

Code Enforcement best practices

Customer service techniques

Personnel management (as needed)

Planning and organizing operations

Developing procedures and schedules

Analyzing program statistics

Relationship building

Effective written and oral comms

Education

High school diploma or GED

Associate degree or higher in business/public administration/communications/construction management or social science

Job description

The City of Dallas is seeking a Neighborhood Code Representative to partner with Code Compliance and engage with residents, neighborhood groups, and public agencies to promote code education and service delivery.

The NCR coordinates resources, analyzes complaints, and participates in Code Sweeps and outreach programs to ensure timely and effective responses, while building cooperative relationships across departments and with community partners.