Community Clinic Coordinator - MSPCA-Angell Cape Cod

MSPCA-Angell; Centerville (MA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid holidays

Tuition reimbursement

On-site parking

Job summary

MSPCA-Angell Cape Adoption Center Community Clinic is seeking a dedicated Community Clinic Coordinator. The role focuses on coordinating spay/neuter and medical services, serving as the main client contact, and working across departments to ensure affordable care.

Ideal candidates have at least one year in animal shelter/clinic settings, strong customer service skills, and fluency in English (Spanish preferred).

Qualifications

• Minimum of 1 year experience in an animal shelter, animal clinic, or similar environment.

Responsibilities

• Serve as the primary contact for clients to coordinate and communicate services at the Cape Community Clinic.

Skills

Previous animal handling

Job description

This is a full time 40 hour a week position. Monday - Friday 7:30am-4:30pm.

This is an exciting position in our MSPCA-Angell Cape Adoption Center Community Clinic. The primary responsibilities of this position are overseeing and coordinating spay/neuter and medical care services provided by the MSPCA-Angell Cape Community Clinic.

Our animal clinic provides medical care to the animals at our Cape Adoption Center as well as low cost spay/neuter and acute outpatient veterinary care for animals of low income pet owners. The MSPCA has the largest network of low cost veterinary clinics in New England. The goal of our Community Clinics is to provide affordable and accessible care and help keep families together with their pets. At our Cape Clinic, we see an average of 275 owned patients a month and help care for over 1,500 shelter animals through the year. The position offers exposure to a diversity of surgical and medical cases rarely seen in private practice.

Spanish speaking candidates strongly encouraged to apply!

The Position

The Community Clinic Coordinator is the primary client contact and coordinator of medical services aimed at providing affordable pet care for families in need and interacts with several departments within our organization. Some of the duties are:

• Serve as the primary contact for clients to coordinate and communicate services offered at our Cape Community Clinic.
• The assessment of financial need and approval for veterinary services for pets of low income pet owners.
• Coordinate sensitive and complex medical cases with clients.
• Coordinate the workflow of the clinic, schedule appointments, and facilitate the intake and discharge of animals.
• Work collaboratively with staff to assess and determine mission- centric program needs.
• Train and work closely with volunteers in order to streamline intake and discharge of spay/neuter and medical care clients.
• Inventory of Veterinary supplies and other veterinary assistant duties as assigned.

Enjoy a consistent schedule that allows for a work-life balance while also having the excitement of an urgent care clinic, providing lifesaving care to animals in need. Make a real difference in the lives of people and pets by providing care to homeless animals in need and providing accessible and affordable veterinary care to underserved communities.

Applicant Requirements

We are looking for applicants with at least one year of experience in an animal shelter, animal clinic, or similar environment, as well as, at least one year of experience in a customer service or social service role. Applicants also need:

• Excellent interpersonal skills
• Well organized with great attention to detail
• Skilled at de-escalation techniques with emotional clients
• Strong knowledge of general dog/cat care, as well as a love for animals and people

As this position requires excellent verbal and written communication skills, we require applicants to include a cover letter showcasing your writing skills.

Who We Are

At our Cape Adoption Center we care for over 1,500 animals each year with a 95% live release rate. Take a virtual tour of our adoption center!

The MSPCA-Angell is one of the oldest and most venerable humane organizations in the world, and working in an environment that clearly delivers on its mission of advancing the health and welfare of animals adds an important dimension to our work.

Our Benefits

• Our compensation package includes health, dental and life insurance, 403(b) retirement plan, tuition reimbursement, paid holidays, sick, and vacation time, employee discounts for pet health care, and free on-site parking.

Experience

Required

• 1 year(s): Experience in a customer service or social service role
• Please detail any animal care experience or customer service experience in your cover letter.
• 1 year(s): Experience in an animal clinic or animal shelter, or similar environment

Preferred

• Fluency in English and Spanish is preferred.

Skills

Required

• Previous Animal Handling Experience

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.