Community Center Coordinator

University of Colorado Boulder; Boulder (CO); Hybride; USD 41 000 - 55 000; Plein temps

Avantages offerts par ce poste

Tuition assistance

Eco Pass transit benefits

Résumé du poste

University of Colorado Boulder is seeking a Community Center Coordinator to oversee day-to-day operations for up to four community centers and supervise Community Center staff, including student employees, in a dynamic residential setting.

Responsibilities include coordinating services with campus partners, managing budgets, and ensuring inclusive, student-centered experiences. The role supports summer operations and emergency response within Residence Life.

Qualifications

• 3 years of job-related experience in residential operations, customer service, student employee supervision, community building, or a related field.
• Bachelor’s degree in higher education or related field required; substituted with appropriate experience as allowed by policy.
• Experience supervising staff and coordinating building operations in a residential setting is preferred.

Responsabilités

• Supervise daily operations and staffing for up to four Community Centers, including extended or 24-hour coverage as needed.
• Coordinate customer service, administrative processes, and operational initiatives to ensure student-centered service.
• Recruit, train, supervise, and evaluate Community Center Leads and Community Assistants.
• Conduct weekly building walkthroughs and monitor maintenance, safety, and facility-related concerns.
• Coordinate summer conference operations and manage associated staff and logistics.

Connaissances

Customer service

Supervision

Community building

Residential operations

Formation

Bachelor’s degree

Description du poste

Job Summary

The University of Colorado, Boulder's Residence Life department is seeking applications for a Community Center Coordinator! This position is responsible for day-to-day operations and oversight of all community center related initiatives for up to 4 community centers, including supervision of community center staff within a given area, including community assistants, night community assistants, and community center leads. Additionally, this position will also be a direct liaison between Access Services, University Housing, Environmental Services, Facilities, and Summer Conferences. CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

Who We Are

The Division of Student Life consists of 36 departments that provide student support and services dedicated to helping students become successful, curious, competent individuals during their time at CU Boulder. Residence Life provides residential communities that support student success and enrich the learning experience outside the classroom. By supporting students, engaging them in the community, and effectively managing the residential environment, we create spaces where students connect with others, explore new perspectives, and grow throughout their time at CU.

What Your Key Responsibilities Will Be

Administrative Operations

• Supervise daily operations and staffing coverage for up to four Community Centers, including extended or 24-hour coverage when required for summer conferences or other operational needs.
• Coordinate and assess customer service, administrative processes, and operational initiatives to ensure consistent, responsive, and student-centered service.
• Implement and maintain policies and procedures related to Community Center operations, emergency response, concerning student behavior, and high-profile incidents.
• Maintain a visible and accessible presence within assigned residential and apartment communities, build relationships with residents and student employees, and connect individuals with appropriate information, support, and campus resources.
• Coordinate Community Center responsibilities related to resident check-in, check-out, room changes, hall openings and closings, academic breaks, and transitional housing in collaboration with Residence Life, University Housing and campus partners.
• Manage administrative processes related to room-damagedocumentation, move-out billing, maintenance requests, accessconcerns, and coordination with Facilities Management, Environmental Services, and other campus partners.
• Identify and implement process improvements that strengthen theefficiency and effectiveness of Community Center and transitional housing operations.
• Develop and manage Community Center operating and programmingbudgets, including student employee wages and passivecommunity-building initiatives that foster welcoming and inclusiveenvironments.
• Develop and distribute operational communications, manageapproved bulletin board and digital signage content, and collaborate with Student Life Communications and Marketing onresident-facing messages.
• Integrate inclusive excellence into Community Center policies,practices, services, and staff development.
• Perform other operational duties and responsibilities asassigned.

Supervision

• Recruit, select, train, supervise, and evaluate CommunityCenter Leads and Community Assistants.
• Provide leadership, coaching, and accountability to CommunityAssistants and Community Center Leads through biweekly meetings, ongoing training, and clear communication of policies, procedures,and customer service expectations.
• Communicate performance expectations and hold student employeesaccountable to Residence Life and community-specificstandards.
• Facilitate biweekly evening meetings for Community Centerstudent employees.
• Coach student employees in customer service,relationship-building, problem-solving, administrativeresponsibilities, and community engagement.
• Plan and coordinate student employee schedules, services,assignments, and operational expectations.
• Participate in the planning and facilitation of departmentalstudent employee training.
• Ensure that diversity, equity, inclusion, and belonging areintegrated throughout supervision, training, and Community Centeroperations.
• Maintain and strengthen professional knowledge related toinclusive excellence and apply that learning to supervision andservice delivery.

Building Operations

• Conduct weekly building walkthroughs to identify and monitor maintenance, custodial, safety, and facility-related concerns.
• Regularly monitor the appearance, cleanliness, and overallcondition of residential common areas, including lobbies, laundryrooms, lounges and other shared spaces, and coordinate follow-up as needed to maintain welcoming, functional environments.
• Submit, monitor, and follow up on maintenance requests toensure concerns are addressed promptly and appropriately.
• Maintain proficiency with FixIt, the university’s onlinework-order request system, and educate residents and staff on itsproper use.
• Collaborate with Facilities Management, Environmental Services,Access Services, and other campus partners to address buildingneeds and communicate service updates.
• Conduct regular key inventories, maintain accurate accessrecords, and administer established lockout and temporary-keyprocedures.
• Maintain building inspection records, document facility damage,support damage assessments, and complete necessary follow-up.
• Manage building equipment and shared resources by maintainingaccurate inventories, monitoring condition and functionality,coordinating repairs or replacements, and ensuring items areproperly stored and available for operational use.
• Assist the Assistant Director of Residential Operations inidentifying facility priorities and recommending capitalimprovements.
• Contribute to the development of short- and long-termmaintenance, custodial, construction, and renovation goals forassigned residential communities.
• Coordinate facility preparation for hall openings, closings,academic breaks, and transitional housing periods.
• Support recycling, sustainability, and waste-managementinitiatives within assigned residential facilities.

Summer Operations

• Serve as a member of the Residence Life Summer Conference Operations Management Team under the direction of the Assistant Director for Conference Services.
• Coordinate operational needs for summer conferences hostedwithin the residence halls and apartment-style housingcommunities.
• Develop daily work plans and establish priorities based onconference schedules and operational needs.
• Develop and manage summer Community Center desk schedules for Conference Services student employees to ensure appropriate coverage and operational continuity.
• Recruit, select, train, supervise, and evaluate summerconference student employees.
• Manage administrative processes for summer conference groups,including data entry, spreadsheet maintenance, and use ofconference-management software.
• Coordinate housing operations for conference groups, summerschool residents, and guests, including check-in, check-out, building preparation, and facility readiness.
• Supervise Community Center operations within designated summerhousing communities, including student employee supervision andassociated administrative responsibilities.
• Assign administrative and operational tasks to studentemployees and ensure work is completed before conference arrivalsand following departures.
• Meet regularly with Conference Services staff to finalize operational plans for upcoming conference groups.
• Work evenings and weekends as required by conference arrival,departure, and operational schedules.

Emergency and Crisis Operations

• Educate residents about applicable conduct expectations and responsible decision-making related to building access, guests,waste disposal, and facility damage.
• Refer students experiencing emergencies, mental healthconcerns, or other crises to appropriate campus resources.
• Respond to and follow up on urgent facility concerns, includingaccess issues, flooding, power outages, elevator disruptions, andpest concerns.
• Document and communicate incidents through duty reports,incident reports, email notifications, and critical-incidentsummaries, as appropriate.
• Serve as a Campus Security Authority and report relevantincident information in accordance with universityrequirements.
• Support students from historically and currently underservedcommunities by connecting them with campus resources and providinginclusive, responsive assistance.

What You Should Know

This is an hourly position with a standard work schedule of 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work is required. A hybrid work arrangement may be available based on operational needs.

What We Can Offer

• $48,000 annually, this is hourly role with an expectation of 40 hours per week.

Benefits

At the University of Colorado Boulder, we are committed to supporting the holistic health and well-being of our employees. Our comprehensive benefits package includes medical, dental, and retirement plans; generous paid time off; tuition assistance for you and your dependents; and an ECO Pass for local transit. As one of Boulder County’s largest employers, CU Boulder offers an inspiring academic community and access to world-class outdoor recreation. In fact, CU Boulder has been named one of Forbes' America's Best Large Employers, ranking #4 among large employers in Colorado and #28 among universities nationwide. Explore additional perks and programs through the CU Advantage program.

Be Statements

Be adaptable. Be impactful. Be Boulder.

What We Require

3 years of job-related experience in residential operations, customer service, student employee supervision, community building, or a related field. Appropriate education may be substituted for the required experience on a year-for-year basis.

What You Will Need

• Operational knowledge of computer technology and financial practices.
• Ability to communicate clearly and effectively.

What We Would Like You to Have

• Bachelor’s degree from an accredited university.
• 1 year of post-bachelor’s work experience or substitute two or more years of related student leadership.
• Prior residence life work experience.
• Possess a developing interest in higher education administration, student affairs, and/or living-learning communities.
• Experience supervising, coaching, and supporting professional staff or student employees.