Community Case Manager

The Lakes Region Mental Health Center, Inc.; Laconia (NH); On-site; USD 52,000 - 70,000; Full time

Job summary

The Lakes Region Mental Health Center, Inc. seeks a Clinical Professional to coordinate and assure continuity of services for clients on a caseload. This full-time role focuses on intake assessments, service planning, and linkage to supportive resources.

You will work with clients and caregivers, document in compliance with state policies, attend meetings, and uphold person-centered planning and quality standards in a day shift environment in New Hampshire.

Qualifications

• Bachelor's degree in a mental health field with two years of related experience.
• NH driver's license with current liability insurance required.
• Must demonstrate crisis intervention and counseling principles and maintain up-to-date practices.

Responsibilities

• Coordinate services and assure continuity of care for caseload clients.
• Meet with clients/caregivers at intake and during periodic reviews to assess needs.
• Document and bill in compliance with state and agency policy.
• Attend meetings, trainings, and supervision as required.
• Refer and monitor client services and communicate with providers.

Skills

Rapport building

Crisis intervention

Organizational skills

Verbal communication

Medication/diagnosis knowledge

Computers/word processing

Education

Bachelor's degree in mental health counseling, social work, psychology, nursing, counseling (preferred)

Two years of experience in mental health

Job description

Clinical Professional Full Time , Days

Job Summary: Case Managers are responsible for coordinating and assuring the continuity of services for each patient on their caseload. Working with each client and caregiver(s) (if appropriate) to coordinate services, ensuring linkage and advocacy.

• Meet with clients/caregiver(s) at intake, periodically and annually to obtain information to conduct a comprehensive assessment of needs.
• During periodic meetings, revise case management plans to document any newly identified needs and /or services.
• Promote and ensure a person-centered planning approach to care and individual choice of services.
• Complete all documentation and billing in compliance with standards set by state and agency policy.
• Attend meetings, training, and in-services as required and participate in regularly scheduled supervisions as required.
• Review records, summaries and assessments from current providers.
• Refer and monitor clients services as needed.
• Communicate, coordinate and document client and caregiver (as appropriate), and providers as needed and document appropriately.
• Attend clinical meetings to discuss patients as needed.
• Meet with internal providers, no less than quarterly to obtain information to complete Quarterly Service Review documentation.
• Attendance is an essential function of this position.

Required Skills/Abilities:

The individual must possess the knowledge, skills and ability noted below or be able to explain and demonstrate how the individual can perform the essential functions of the job, with or without reasonable accommodation, using some combination of skills and abilities.

• Must be able to establish a rapport with the patients. Must treat all patients with dignity and respect.
• Provides input into program issues and shares/receives feedback in a healthy, constructive atmosphere.
• Has general knowledge about medications and diagnosis as well as a working knowledge of issues,rehabilitation and supportive living concepts associated with adult clients and uses these appropriately with clients.
• Has working knowledge of crisis intervention techniques and counseling principles and remains current.
• Is able to organize and prioritize a workload so that rehabilitative and administrative duties are completed on time and in accordance with productivity and quality standards.
• Learns the philosophy and operating procedures of Lakes Region Mental Health Center and applies them effectively both within and outside the agency.
• Represents the clients/program/agency constructively both within and outside the agency.
• Maintains general knowledge of community resources.
• Ability to use computers and word processing equipment.
• Ability to express or exchange ideas by means of the spoken word and to receive detailed information through oral communication. Primary functions include activities in which verbal communication with clients and with others is key to job effectiveness. Visual acuity must meet a minimum standard to work with preparing,reading and analyzing data and reports, work with computer terminals, etc.

Education and Experience:

• Bachelor's in mental health counseling, social work, psychology, nursing, counseling (preferred) or other related field with two (2) years of experience preferably in mental health. Meets qualifications to provide Functional Support Services as specified in He-M426-11 and He-M426-13.
• Must have and maintain a valid NH driver's license with current liability insurance which meets Lakes Region Mental Health Center requirements.

Physical Requirements:

• Is able to sustain light physical effort such as frequent standing, walking, bending, stooping, or reaching and/or occasional lifting of items 20 lbs. or more.
• Is able to tolerate periods of heavy workload or excessive stress.
• Must be able to walk, climb and use stairs on a regular basis and in unknown circumstances.