Community Case Manager

Bernalillo County; Albuquerque (NM); On-site; USD 29,000 - 41,000; Full time

Job summary

Bernalillo County is hiring a Community Case Manager to provide case management and counseling across residential, community-based, and jail-based settings. You will assess needs, determine levels of care, and coordinate referrals to treatment and social services.

The role involves working with external agencies, families, and justice system personnel to support client progress and ensure quality service delivery. A valid NM driver’s license and adherence to safety guidelines are required.

Qualifications

• Bachelor’s degree in Criminal Justice, Psychology, Sociology, or a related field.
• One (1) year of work experience in criminal justice, social work, counseling, or a related field.

Responsibilities

• Conducts initial client interviews and gathers case histories to assess needs.
• Coordinates with community agencies to schedule and support client participation in treatment and programs.
• Provides case management services by identifying needs and making referrals for treatment and services.
• Establishes and maintains relationships with community partners to facilitate client support and service delivery.
• Transports clients to appointments and maintains case documentation.

Education

Bachelor’s degree in Criminal Justice, Psychology, Sociology, or a related field

Job description

Job Posting Title

Community Case Manager

Department

Behavioral Health

Location

401 Roma Ave NW

Pay Range

$21.15 - $30.13

Close Date

October 30, 2026

Employees at Bernalillo County enjoy the ability to team up with each other to build a high quality of life for our county residents, communities, and businesses. In addition to being an organization with a strong focus on work-life balance, building a culture of flexibility, learning, and belonging the County offers many benefits. Employees of Bernalillo County enjoy many thoughtful rewards such as, but not limited to generous leave accruals; career development opportunities; remote & flex-work options as appropriate; longevity pay; education assistance program; health benefits; lucrative retirement; and so much more.

The Community Case Manager provides case management and counseling services to assigned clients: assesses individual needs, determines appropriate levels of care, and coordinates referrals. This role supports clients in residential, community-based, and jail-based settings, and works closely with external agencies to connect clients to treatment, healthcare, legal, and social services.DUTIES AND RESPONSIBILITIES

• Conducts initial client interviews and gathers case histories to assess needs, addiction severity, and appropriate levels of care.
• Coordinates with community agencies to schedule and support client participation in treatment and support programs.
• Supports the reliability and effectiveness of client treatment, services, and rehabilitation efforts.
• Provides case management services by identifying needs and makes appropriate referrals for substance use treatment, behavioral health services, domestic violence support, medical care, and legal assistance.
• Establishes and maintains relationships with community partners and professionals to facilitate client support and service delivery.
• Collaborates with families, justice system personnel, and community resources to support client progress.
• Transports clients to appointments and other service providers as needed.
• Maintains accurate and timely case documentation, including case notes and reports.
• Prepares case files for regular review and participate in quality assurance processes.
• Delivers program-related services in residential, community, and correctional settings.

Minimum Qualifications

• Bachelor’s degree in Criminal Justice, Psychology, Sociology, or a related field.
• One (1) year of work experience in criminal justice, social work, counseling, or a related field. *Any equivalent combination of related education and/or experience may be considered for the above requirements.

Supplemental Information Preferences

• Licensed Substance Abuse Associate (LSAA) preferred.

Screening and Compliance

• Successful completion of a post-offer employment medical examination and background investigation.
• Adherence to all County safety guidelines.
• Complete all FEMA training(s) assigned to this position.
• Possession of a valid New Mexico driver’s license by the date of hire and maintenance of a valid license while employed in this position.
• Complete required supervisor training, if applicable.
• All positions may be required to work various shifts and scheduled per department needs.
• Pursuant to the criminal history screening for Caregivers Act, Section 29-17-1 through Section 29-17-5 NMSA 1978, new hires at the Behavioral Health Services facility will be required to complete caregiver criminal history screening for all caregivers. Conviction of a disqualifying condition is cause for termination or sufficient reason not to hire if applicant has a disqualifying condition on their record at time of application.

Working Conditions

• A majority of essential duties are performed indoors in a temperature-controlled environment.
• Outdoor duties are sometimes required in performance of essential duties and worker is exposed to natural weather conditions while performing outdoor duties.
• Worker may be exposed to intermittent noise and vibration, a variety of fumes and odors, contagious diseases and potentially hostile and dangerous situations.
• Indoor working surface is even and may be carpeted or tiled.
• Indoor surfaces are typically dry and may involve the use of stairs.
• Outdoor surface may be even or uneven and may be wet or dry.
• Outdoor duties may involve the use of stairs or ladders and may be performed on inclines or hills.
• Outdoor surfaces may include natural ground, asphalt, or concrete.
• Work hazards or potential work hazards include those of a treatment facility environment with exposure to noise and dangerous situations that could involve serious bodily injury and other health hazards.
• Work hazards include high stress level of work and operating of a vehicle.

Equipment, Tools, and Materials

• Equipment typically used in the performance of office duties includes telephone, computer, printer, and copy machine.
• Worker may handle first aid and oxygen equipment on an occasional basis.
• Materials and products typically handled in the performance of administrative duties include a wide variety of forms and paperwork, reports, various writing utensils and a wide assortment of other basic office supplies and materials.