Community Case Expeditor- Behavioral Health- Augusta

State of Georgia; Augusta (GA); On-site; USD 52,000 - 76,000; Full time

Job summary

State of Georgia, Department of Behavioral Health and Developmental Disabilities, seeks a Community Case Expeditor in Augusta to coordinate timely access to community-based services for individuals transitioning from hospitals and institutions. You will collaborate with families, hospitals, courts, law enforcement, and providers to support seamless transitions and ongoing community living.

The role requires region-wide coordination, travel (30-50%), and in-office presence 3–5 days per week.

Qualifications

• Bachelor's degree in a related field and four years of professional experience including one year in a lead role
• Experience with behavioral health or developmental disabilities
• Knowledge of DBHDD services, policies, procedures, and community-based service systems
• Experience collaborating with behavioral health providers, hospitals, courts, law enforcement, and community organizations
• Experience providing training, technical assistance, consultation, or stakeholder education
• Strong communication, organizational, problem-solving, and interpersonal skills

Responsibilities

• Collaborate with community stakeholders and may represent the region in meetings
• Coordinate transition and discharge planning among individuals, hospitals, providers, families, and community partners
• Provide customer service duties including descriptions of services and explaining the State and Regional system
• Facilitate timely access to recommended services and support
• Coordinate linkages to appropriate services before, during, and after discharge
• Collaborate with state hospitals and providers to implement Transition Action Plans and address needs and gaps
• Monitor and track individuals transitioning from hospitals and identify barriers to placement
• Develop solutions with providers to promote continuity of care and community integration
• Maintain relationships with provider agencies and stay informed of service capacity and barriers
• Provide consultation and technical assistance to providers, hospitals, and stakeholders
• Support training and education related to transition planning and community-based services
• Promote person-centered planning and collaboration with individuals, families, providers, and partners
• Maintain documentation and outcome data related to case expediting and transition activities
• Perform other duties to support regional and departmental priorities

Skills

Microsoft Office

Behavioral health knowledge

Discharge planning

Communication skills

Organizational skills

Team collaboration

Education

Bachelor's degree in related field

Lead worker/ Supervisory experience

Tools

Microsoft Excel

Job description

Community Case Expeditor- Behavioral Health- Augusta

Explore a World of Opportunity with the State of Georgia!

We are the force that drives Georgia! Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens! Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Job Title

Community Case Expeditor- Behavioral Health- Augusta

Agency

Department of Behavioral Health and Developmental Disabilities

Job Requisition ID

JR0000004570

Shift

Not Applicable (United States of America)

Compensation Details

BASED ON EDUCATION AND EXPERIENCE

Job Description

Workplace

Augusta, Ga

Hybrid

3-5 days per week in office

Travel

30-50% travel

Job Summary

Under limited supervision by the Regional Services Administrator, the Case Expeditor coordinates and facilitates timely access to appropriate community-based services for individuals transitioning from hospitals and other institutional settings. The position collaborates with individuals, families, hospitals, providers, courts, law enforcement, and community partners to support successful transitions, continuity of care, and sustained community living.

The Case Expeditor serves as a regional resource by providing consultation, technical assistance, education, and service coordination in accordance with DBHDD policies, procedures, and service guidelines.

Key Responsibilities

• Collaborate with Community stakeholders and as directed may represent the region in community meetings
• Coordinate transition and discharge planning among individuals, hospitals, providers, families, and community partners.
• Provide customer service duties including descriptions of services, explanation of the State and Regional system and handling customer complaints
• Facilitate timely access to recommended services and support.
• Coordinate linkages to appropriate services before, during, and after discharge.
• Collaborate with state hospitals and community providers to implement Transition Action Plans and address service needs and/or gaps.
• Monitor and track individuals transitioning from hospitals and other institutional settings and identify barriers to successful community placement.
• Develop solutions with providers and community partners to promote continuity of care and community integration.
• Maintain effective relationships with provider agencies and remain informed of service capacity, individual needs, barriers, and available community resources.
• Provide consultation and technical assistance to providers, hospitals, and other stakeholders.
• Support the development and delivery of training and educational activities related to transition planning and community-based services.
• Promote person-centered planning and meaningful collaboration with individuals, families, providers, and community partners.
• Maintain accurate documentation, tracking systems, reports, and outcome data related to case expediting and transition activities.
• Perform other duties as assigned in support of regional and departmental priorities.

Preferred Qualifications

• Master’s degree in a related field and two years of related experience
• Experience working with individuals with significant behavioral health or developmental disability needs.
• Knowledge of DBHDD services, policies, procedures, and community-based service systems.
• Experience collaborating with behavioral health providers, hospitals, courts, law enforcement, and community organizations.
• Experience providing training, technical assistance, consultation, or stakeholder education.
• Strong communication, organizational, problem-solving, and interpersonal skills.

Knowledge, Skills, and Abilities

• Proficiency with Microsoft Office (word, excel, access, power point)
• Knowledge of behavioral health and community-based service systems.
• Knowledge of transition planning, discharge processes, and continuity-of-care practices.
• Knowledge of community integration principles.
• Strong advocacy, communication, facilitation, and presentation skills.
• Ability to interpret and communicate policies, procedures, and service requirements.
• Ability to identify service barriers and develop practical solutions.
• Strong critical-thinking, problem-solving, and decision-making skills.
• Strong organizational skills and attention to detail.
• Ability to collect, monitor, analyze, and report case management and transition-related data.
• Ability to work independently and effectively as part of a multidisciplinary team.

This position is a pay grade K on the statewide salary plan.

Employment Information

The position requires frequent collaboration with individuals, families, providers, hospitals, courts, law enforcement, and community stakeholders. Regional travel may be required for hospital and community visits, transition planning meetings, technical assistance, training, and other activities.

The ideal candidate is a collaborative, organized, and solutions-oriented professional who is committed to removing barriers, expediting access to services, and helping individuals successfully transition to and remain in the community.

This position is located in the Region 2 in Augusta, GA.

Nestled along the banks of the Savannah River, Augusta is the second largest and oldest city in Georgia. Located in the east central section of the state, Augusta is approximately 150 miles east of Atlanta on Interstate 20. Augusta is also centrally located just two and a half hours from the beach and the mountains.

For benefits information, please visit: https://careers.dbhdd.ga.gov/why-dbhdd/

Employment Requirements

To ensure the safety and wellbeing of our employees, individuals and communities we serve, certain positions within DBHDD may require evaluations, vaccinations, professional licensure and certifications. Licenses must be current and enable providers to practice within the State of Georgia.

The following are a listing of evaluations and vaccinations that may be required for employees, including those not involved with direct care:

• Drug Screening
• TB Evaluation
• Annual Influenza*

*Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process.

This position is subject to close at any time once a satisfactory applicant pool has been identified.

FOR THIS TYPE OF EMPLOYMENT, STATE LAW REQUIRES A NATIONAL AND STATE BACKGROUND CHECK AS A CONDITION OF EMPLOYMENT.

Minimum Qualifications

Bachelor's degree in a related field from an accredited college or university and four (4) years of professional job-related experience which includes one (1) year in a lead worker, team leader, or supervisory role; or two (2) years of experience at the lower level Social Svcs Prgm Consultant 2 (SSP041) or position equivalent.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services. Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.