Community Care Coordinator

Catholic Charities; Northlake (IL); Hybrid; USD 26.000 - 38.000; Vollzeit

Zusammenfassung

Catholic Charities of the Archdiocese of Chicago is seeking a Community Care Coordinator to conduct annual resident assessments, develop service plans, coordinate referrals, and support wellness programs across Cook and Lake counties.

You will collaborate with multidisciplinary teams, respond to resident concerns, monitor service delivery, and assist with housing placement while maintaining compassionate, privacy-conscious service.

Qualifikationen

• Minimum customer service experience with diverse populations.
• Ability to assess needs and develop resident service plans.
• Experience handling crises with sensitivity and discretion.

Aufgaben

• Conduct annual resident assessments and develop service plans.
• Coordinate referrals and connect residents with community resources.
• Facilitate educational and wellness programs for residents and families.
• Manage resident concerns and crisis situations with supervisor support.
• Collaborate with multidisciplinary teams to ensure comprehensive care.

Kenntnisse

Customer service

Communication

Diversity experience

Crisis support

Ausbildung

Associate's Degree

Bachelor's Degree preferred

Jobbeschreibung

Catholic Charities of the Archdiocese of Chicago partners with mission-driven people and organizations across Cook and Lake counties to witness a message of mercy and hope to a world in need by improving lives and nourishing spirits; strengthening and empowering people, families, and communities; and committing to being present to our times through the eyes of faith.

Role Overview

The Community Care Coordinator conducts annual resident assessments and service plans, coordinate referrals and community resources, facilitate educational and wellness programs, manage resident concerns and crisis situations, monitor service delivery and housing placement needs, collaborate with multidisciplinary teams, and continuously enhance skills to support resident well-being and organizational success.

Job Responsibilities

• Conduct annual assessments of the residents' needs using the prescribed resident application. Research and maintain a network of service providers in the community. Assist residents in the development of their annual service plans, including but not limited to providing referrals with professionals standards, and external requirements of a relevant regulatory, licensing or accrediting bodies. Facilitate events and educational presentations for the residents and their families on topics including but not limited to health, wellness, safety, financial assistance, and residents rights.
• Handle all resident and visitor complaints as well as crisis situations in consultation with their supervisory chain in compliance with CCAC/Programmatic policies and procedures and treats each case with sensitivity and expedience.
• Coordinate the annual building assessment to identify residents who are frail and/or at risk. Assist residents in the development of annual service plans. Provide referrals to service agencies and service providers to the residents and monitor service delivery. Assist management when necessary to permanently place a resident in a more appropriate setting.
• Collaborate with multidisciplinary teams to coordinate services and ensure comprehensive care.
• Engage in ongoing learning, training, and skill development, seeking and applying feedback to continuously improve performance and contribute to team and organizational success.

Essential functions

Essential functions include all other duties and responsibilities as assigned.

• Kneel and move from sitting, bending, kneeling, or standing multiple times a day
• Climb up and down up to 3 flights of stairs at a time
• Lift, push, and pull up to 10 lbs

Other Requirements

• Background check

Education and Experience Requirements

Minimum

• Associate's Degree (AA) in a related field of study 1-3 years relevant experience
• Strong customer service skills, able to work well with a diverse population, great communication skills.
• Previous experience completing assessment and evaluations.

Preferred

• Bachelor's Degree in Arts/Sciences (BA/BS) in a related field of study 3-5 years relevant experience
• Previous experience completing assessment and evaluations specifically within the senior population.
• Data entry experience preferred.

Starting at $23.30 / hour

Pay Transparency

In compliance with the Illinois Equal Pay Act of 2003 (820 ILCS 112/5, et seq.), Catholic Charities of the Archdiocese of Chicago is required to provide the wages and benefits that it reasonably expects in good faith to offer for any specific job positions posted. Please note that the exact compensation package ultimately offered to an applicant may vary based on skills, experience, and location, amongst other permissible factors.

Locations

undefined

Catholic Charities of the Archdiocese of Chicago is an equal opportunity employer and consideration for employment is made without regard to: race, color, national origin, religion, age, sex, disability status, protected veteran status, or any other characteristic protected by applicable law.

Catholic Charities is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process, please send an email to [e-mail] or call 312-655-7127 and let us know the nature of your request and your contact information.

Employer Privacy Policy

EEO is the Law

ADP Privacy Statement

Artificial Intelligence

Google Privacy Policy

Google Terms of Service