Community Care Advocate

Socket.dev; Chicago (IL); On-site; USD 42,000 - 65,000; Full time

Job summary

Spring Health, a global mental health company, seeks a Community Care Advocate in Chicago to connect employees with community and company resources addressing social determinants of health. The role involves one-on-one referrals, coordinating with care teams, and guiding employees through mental health resources and benefits.

You will identify needs, link to resources, document outcomes, and support program goals while representing Spring Health in client settings.

Qualifications

• Bachelor’s degree in a related field.
• Proficiency in Spanish.
• Experience with connecting individuals to resources locally and beyond.
• Ability to balance multiple stakeholders.
• Excellent listening and written/verbal communication skills.

Responsibilities

• Onsite role with standard hours in Chicago (60640/60608).
• Identify and refer for work-life, financial & legal, and basic needs support.
• Link employees to local and national resources via one-on-one consultations and referrals.
• Work with internal care teams on emergency funding and resource referrals.
• Provide guidance on navigating mental health resources and benefits.
• Document and track referrals and outcomes to measure impact.

Skills

Spanish proficiency

Multicultural experience

Communication skills

Team collaboration

Education

Bachelor’s degree in a related field

Job description

Our mission: eliminate every barrier to mental health.

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

Community Care Advocate

The Community Care Advocate serves a retail customer by connecting employees to community and company resources to meet social determinants of health and needs of the employee.

What you’ll be doing:

• This is an onsite role: Monday 9AM-5:30PM, Tues 8:30AM-5PM, Wed-Thurs 8AM-5:30
• pm, Friday 9:30AM-6PM in zip codes 60640 and 60608
• Identify and make referrals for work-life, financial & legal, and basic needs support
• Link employees to appropriate local and national resources via one‑on‑one consultation and referral list(s), which may include basic needs (housing, food, transportation, etc.), financial, legal, daily living and other worklife support resources and provide support throughout applications and follow‑ups as needed
• Work with customer internal care teams on behalf of those employees in need of emergency funding and resource referrals.
• Offer consultation related to navigating mental health resources (local and national) and available workplace benefits, such as onsite Mental Health Coaches, work life articles and guidebooks to the team members of the customer
• Assist in actively linking employees to appropriate mental health treatment options (i.e Spring Health, behavioral health through medical insurance, emergent behavioral health services, and community resources) and provide support throughout applications and follow‑ups as needed.
• Documenting and tracking of metrics/outcomes that include but not limited to; reason for social work involvement (resource need type), demographics of employees (as available), referrals placed (where, when) and success of referrals (connection rate, outcome of referral).
• Represent Spring Health and help to support/reinforce program parameters and goals.
• Communicate with local points of contact and cascade any needs to Spring Health partners through routine meetings and touchpoints.
• Submit reporting documentation of all client and organizational activities on a routine and timely basis.
• Proactively develop relationships with key customer contacts and attend customer meetings as requested/appropriate.
• Proactively promote the community care advocate service offering to employees.

What we expect from you:

• A Bachelor’s degree in a related field

Proficiency in Spanish required

• Experience working with diverse populations and backgrounds within the social work industry.
• Experience and a depth of knowledge with connecting individuals to resources locally and outside of your local communities.
• Ability to balance the needs of multiple stakeholders.
• Flexibility and creativity when approaching workplace challenges.
• Excellent listening, written and verbal communication skills.
• Skilled in embracing diversity and inclusion amongst teams and clients.
• Motivated to go above and beyond for members to provide a high‑touch experience.
• Tech‑savvy: must be comfortable using various computer platforms and working in a tech‑enabled environment.
• Experience helping organizations manage evolving workforce environments and norms is a plus.
• Experience connecting individuals to resources quickly in times of crisis is a plus.
• Experience assisting individuals through burnout, managing work‑life balance, dealing with trauma and/or traumatic events is a plus.