Community Care Advocate

Spring Health; New York (NY); On-site; USD 41,328 - 46,838; Full time

Job summary

Spring Health is seeking a Community Care Advocate in New York, NY. This onsite position involves addressing employees' needs through referrals and support for work-life balance and mental health resources. Candidates must have a Bachelor’s degree, proficiency in Spanish, and experience working with diverse populations. Role includes documenting social work metrics and promoting services to employees. The salary range is $30-$34 per hour, emphasizing the importance of flexibility and creativity.

Qualifications

• Experience working with diverse populations in the social work industry.
• Ability to balance the needs of multiple stakeholders.
• Experience managing workforce challenges and assisting individuals in crisis.

Responsibilities

• Identify and make referrals for work-life and legal support.
• Work with care teams on behalf of employees needing funding.
• Document and track metrics related to social work involvement.

Skills

Proficiency in Spanish

Excellent listening skills

Strong written and verbal communication

Tech-savvy

Flexibility and creativity

Experience with diverse populations

Education

Bachelor’s degree in a related field

Job description

Community Care Advocate

Salary range: $30-$34/hour.

Responsibilities

• This is an onsite role: Mon-Friday 8:30-5p in zip codes 11239, 11354, and 11432.
• Identify and make referrals for work‑life, financial & legal, and basic needs support.
• Link employees to appropriate local and national resources via one‑on‑one consultation and referral lists, providing support throughout applications and follow‑ups.
• Work with customer internal care teams on behalf of employees in need of emergency funding and resource referrals.
• Offer consultation related to navigating mental health resources and workplace benefits, such as onsite Mental Health Coaches and work‑life articles.
• Assist in actively linking employees to appropriate mental health treatment options and provide support throughout applications and follow‑ups.
• Document and track metrics/outcomes including reason for social work involvement, demographics, referrals placed, and success of referrals.
• Represent Spring Health and help support/reinforce program parameters and goals.
• Communicate with local points of contact and cascade any needs to Spring Health partners through routine meetings and touchpoints.
• Submit reporting documentation of all client and organizational activities on a routine and timely basis.
• Proactively develop relationships with key customer contacts and attend customer meetings as requested.
• Proactively promote the community care advocate service offering to employees.

Qualifications

• A bachelor’s degree in a related field.
• Proficiency in Spanish.
• Experience working with diverse populations and backgrounds within the social work industry.
• Experience and a depth of knowledge with connecting individuals to resources locally and outside of local communities.
• Ability to balance the needs of multiple stakeholders.
• Flexibility and creativity when approaching workplace challenges.
• Excellent listening, written and verbal communication skills.
• Skilled in embracing diversity and inclusion amongst teams and clients.
• Motivated to go above and beyond for members to provide a high‑touch experience.
• Tech‑savvy: comfortable using various computer platforms in a tech‑enabled environment.
• Experience helping organizations manage evolving workforce environments and norms is a plus.
• Experience connecting individuals to resources quickly in times of crisis is a plus.
• Experience assisting individuals through burnout, managing work‑life balance, dealing with trauma and/or traumatic events is a plus.
• Experience working with lower income populations who experience challenges such as food insecurity and housing instability is a plus.

Equal Employment Opportunity Statement

Spring Health is a proud equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or any other legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans.