Community-Based Referral & Care Coordination Specialist

Youth Villages; Ridgeland (MS); On-site; USD 52,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Prescription Drug and

Vision

401(k)

Paid time off

Mileage reimbursement

Continuing education/tuition support

Job summary

Youth Villages Mississippi is seeking a Pre-Service Coordinator for the Mississippi Youth Programs Around the Clock (MYPAC) initiative. This role focuses on marketing referrals, coordinating care, and ensuring smooth intake to support 6-21-year-olds with behavioral health needs.

You'll work with a team across EMR, crisis response, and Medicaid eligibility, while maintaining strong communication with referral sources and supervisors.

Qualifications

• Master’s degree in social services discipline required.
• DMH credentialing eligibility in Mississippi required.
• Experience providing customer service and mental health assessments preferred.
• Experience with at-risk youth and families preferred.
• Strong organizational, written and verbal communication skills.
• Ability to manage multiple priorities and flexible schedule.
• Basic computer knowledge and EMR familiarity.

Responsibilities

• Markets for new referrals by conducting marketing presentations and outreach.
• Maintains contact with referral sources and provides appropriate customer service.
• Communicates weekly with Regional Supervisor regarding active referral numbers and census projections.
• Processes forms, assessments, and referral packets for submission to Placement Services.
• Gathers clinical information and verifies Medicaid eligibility for MYPAC admission.
• Provides crisis response during eligibility determination.
• Attends weekly meetings for professional development and quarterly booster trainings.
• Completes accurate documentation in the EMR system.
• Performs other duties as assigned.

Skills

Customer service

Strong communication

Organizational skills

Multitasking

MS Office / computer basics

Flexibility

Education

Master’s degree in a social services discipline

Tools

EMR systems

Job description

Youth Villages Mississippi is seeking a Pre-Service Coordinator for the Mississippi Youth Programs Around the Clock (MYPAC) initiative. This role focuses on marketing referrals, coordinating care, and ensuring smooth intake to support 6-21-year-olds with behavioral health needs.

You'll work with a team across EMR, crisis response, and Medicaid eligibility, while maintaining strong communication with referral sources and supervisors.