Pre-Service Coordinator

Youth Villages; Ridgeland (MS); On-site; USD 52,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Prescription Drug and

Vision

401(k)

Paid time off

Mileage reimbursement

Continuing education/tuition support

Job summary

Youth Villages Mississippi is seeking a Pre-Service Coordinator for the Mississippi Youth Programs Around the Clock (MYPAC) initiative. This role focuses on marketing referrals, coordinating care, and ensuring smooth intake to support 6-21-year-olds with behavioral health needs.

You'll work with a team across EMR, crisis response, and Medicaid eligibility, while maintaining strong communication with referral sources and supervisors.

Qualifications

• Master’s degree in social services discipline required.
• DMH credentialing eligibility in Mississippi required.
• Experience providing customer service and mental health assessments preferred.
• Experience with at-risk youth and families preferred.
• Strong organizational, written and verbal communication skills.
• Ability to manage multiple priorities and flexible schedule.
• Basic computer knowledge and EMR familiarity.

Responsibilities

• Markets for new referrals by conducting marketing presentations and outreach.
• Maintains contact with referral sources and provides appropriate customer service.
• Communicates weekly with Regional Supervisor regarding active referral numbers and census projections.
• Processes forms, assessments, and referral packets for submission to Placement Services.
• Gathers clinical information and verifies Medicaid eligibility for MYPAC admission.
• Provides crisis response during eligibility determination.
• Attends weekly meetings for professional development and quarterly booster trainings.
• Completes accurate documentation in the EMR system.
• Performs other duties as assigned.

Skills

Customer service

Strong communication

Organizational skills

Multitasking

MS Office / computer basics

Flexibility

Education

Master’s degree in a social services discipline

Tools

EMR systems

Job description

For over 35 years, Youth Villages has transformed the lives of children and families nationwide through innovative, research-based programs focused on preserving and restoring families.As a national leader in children’s mental and behavioral health, we serve more than 47,000 youth, young people, and their families annually across 29 states and Washington, D.C. Our proven treatment models drive long-term success in child welfare, juvenile justice, and mental health systems. At Youth Villages, we do what works — partnering with others to expand our impact and advocate for meaningful, lasting change.We're seeking purpose-driven individuals who are passionate about making a difference. With a dedicated team of more than 5,000 staff, Youth Villages is committed to investing in and supporting our employees by offering opportunities to build a fulfilling career through professional growth, personal development, and a mission that matters— helping children and families live successfully.For more information, please visit www.youthvillages.orgProgram Overview:Mississippi Youth Programs Around the Clock (MYPAC) is a home- and community-based Medicaid program serving children and young people (ages 6 to 21) with significant behavioral and mental health needs. The program follows the High Fidelity Wraparound (HFW) model—a collaborative, family-driven process that coordinates individualized care across multiple service systems.MYPAC provides clinical, care coordination, and case management services as an alternative to residential treatment, focusing on intensive community support to keep children safely at home. MYPAC teams are available 24/7 for crisis intervention and ongoing support, offering in-home individual and family therapy, as well as medication management.Rooted in the principles of “Family Voice, Family Choice,” this program ensures that services are youth-guided and family-driven. The HFW approach emphasizes a strength-based philosophy, bringing together community resources and natural supports to foster long-term success and stability for youth and families.Essential Duties and Responsibilities:The Pre-Service Coordinator:Markets for new referrals by conducting marketing presentations, calling previous referral sources, and identifying new referral targets in the communityMaintains regular contact with known referral sources and provides appropriate customer service to all external and internal customersCommunicates at least weekly with Regional Supervisor regarding active referral numbers, referral needs, red-flag referrals, progress/barriers, and census projectionsProcesses forms, conducts assessments, and completes referral packets in a timely manner for submission to Placement ServicesContacts current and previous service providers during the referral process to gain multiple perspectives and to discuss needs for ongoing services after enrollment in the programCollects all clinical information necessary for MYPAC admission, verifies Medicaid eligibility, and provides additional support with obtaining MYPAC Medicaid eligibility if inactiveProvides crisis response and intervention to help families when emergency situations arise during eligibility determinationAttends 3 weekly meetings (individual, team, and clinical consultation) for professional development and quarterly booster trainings to enhance clinical skillsCompletes accurate and timely documentation in an electronic medical record system (EMR)Performs other duties as assignedAdditional Information:Schedule is flexible and non-traditional as it is based around the availability of youth and families served.Applicants must possess a current, valid driver’s license, an automobile for work purposes, and proof of auto insurance.Community-based staff will be reimbursed for applicable mileage as commutes can range upwards of 60 to 100 miles.Salary$52000 - $55000 / year based on education and clinical licenseQualifications:Master’s degree in a social services discipline (required)Degrees that can be considered include: social work, drug and alcohol education or counseling, psychology, criminal justice, guidance counseling, or marriage and family therapy (others subject to review)Must have or be eligible for Mississippi's DMH credentialing (required)Experience in providing customer service and comprehensive mental health assessments (preferred)Experience working with at-risk youth and/or families in a volunteer, internship, or paid position (preferred)Clinical experience (preferred)Strong organizational skills and attention to detailExcellent written, verbal, and oral skillsAbility to manage multiple priorities simultaneouslyBasic computer knowledgeAbility to maintain a flexible scheduleYouth Villages BenefitsMedical, Dental, Prescription Drug Coverage and Vision401(k)Time off:2 week paid vacation (full-time) / 1 week paid vacation (part-time)12 paid sick days per year11 paid holidaysPaid Parental LeaveMileage & Cell Phone Reimbursement (when applicable)Tuition reimbursement and licensure supervisionGrowth & development through continuous trainingClinical and administrative advancement opportunities*Benefits are excluded for variable status employees.Youth Villages is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Youth Villages is committed to not only advancing diversity, equity, and inclusion in the workplace but also in our work with children and young adults. We know that children, families and young people of color can face inequity in child welfare and justice systems, and we train our employees to build the skills they need to work with the communities that we serve, as well as, other employees from different cultures and backgrounds. Youth Villages is opposed to racism in any of its forms and is committed to inclusion, equity, and diversity. We believe that respect for each other is crucial in the work that we do each day.