Community Banking Specialist

Wilsonbank; Franklin (TN); Hybrid; USD 38,000 - 46,000; Full time

Benefits offered by this job

Generous PTO and sick time

Employee recognition programs

Employee Care Fund

Job summary

Wilson Bank & Trust in Franklin, TN seeks a Community Banker I to serve customers at the branch, open accounts, process deposits, and support everyday banking needs with a warm, local touch.

You’ll build lasting relationships with customers and small businesses, guide them through product options, and work with teammates to deliver trusted financial solutions while maintaining the highest standards of integrity and service.

Qualifications

• High School diploma or GED.
• 1 year of retail banking experience preferred.
• Ability to serve customers in a courteous and professional manner.
• Ability to build relationships with customers and internal teammates.
• Basic organization and time management skills.
• Ability to develop and maintain working knowledge of Bank products, services, policies, procedures, and systems.
• Effective verbal and written communication skills.
• Excellent interpersonal, critical thinking and problem-solving skills.

Responsibilities

• Perform duties of both Customer Service Representative and Personal Banker based on customer demand within a bank office.
• Perform bank office activities including providing service and support to customers, receiving deposits, processing checks, disbursing funds and verifying the accuracy of transactions.
• Guard against loss by ensuring safekeeping of money in cash drawer and prompt accounting or transfer of funds, and identify fraudulent activity.
• Enter transactions in bank’s recordkeeping system, recording all transactions and producing customer receipts.
• Perform teller capture duties.
• Balance cash drawer at end of shift.
• Maintain a work area that protects all negotiables and confidential records.
• Maintain knowledge of new and existing products and services.
• Process the opening of new accounts and the servicing of existing accounts while maintaining relationships for consumer and business deposit account customers.
• Responsible for exception resolution.
• Assist customers in use of online banking and mobile applications utilizing various electronic delivery channels.
• Stay abreast of changes and updates to bank products and policies and ensure the accuracy of information provided to customers.
• Identify and capitalize on opportunities to refer new banking products and services to the appropriate business partner.
• Attend training as requested.
• Participate in outside community activities as required.
• Adhere to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program.
• Perform other duties as assigned.

Skills

Customer service

Relationship building

Communication skills

Time management

Attention to detail

Team collaboration

Integrity and professionalism

Education

High School diploma or GED

Job description

Wilson Bank & Trust in Franklin, TN seeks a Community Banker I to serve customers at the branch, open accounts, process deposits, and support everyday banking needs with a warm, local touch.

You’ll build lasting relationships with customers and small businesses, guide them through product options, and work with teammates to deliver trusted financial solutions while maintaining the highest standards of integrity and service.