Community Banker

Wilsonbank; Franklin (TN); Hybrid; USD 38,000 - 46,000; Full time

Benefits offered by this job

Generous PTO and sick time

Employee recognition programs

Employee Care Fund

Job summary

Wilson Bank & Trust in Franklin, TN seeks a Community Banker I to serve customers at the branch, open accounts, process deposits, and support everyday banking needs with a warm, local touch.

You’ll build lasting relationships with customers and small businesses, guide them through product options, and work with teammates to deliver trusted financial solutions while maintaining the highest standards of integrity and service.

Qualifications

• High School diploma or GED.
• 1 year of retail banking experience preferred.
• Ability to serve customers in a courteous and professional manner.
• Ability to build relationships with customers and internal teammates.
• Basic organization and time management skills.
• Ability to develop and maintain working knowledge of Bank products, services, policies, procedures, and systems.
• Effective verbal and written communication skills.
• Excellent interpersonal, critical thinking and problem-solving skills.

Responsibilities

• Perform duties of both Customer Service Representative and Personal Banker based on customer demand within a bank office.
• Perform bank office activities including providing service and support to customers, receiving deposits, processing checks, disbursing funds and verifying the accuracy of transactions.
• Guard against loss by ensuring safekeeping of money in cash drawer and prompt accounting or transfer of funds, and identify fraudulent activity.
• Enter transactions in bank’s recordkeeping system, recording all transactions and producing customer receipts.
• Perform teller capture duties.
• Balance cash drawer at end of shift.
• Maintain a work area that protects all negotiables and confidential records.
• Maintain knowledge of new and existing products and services.
• Process the opening of new accounts and the servicing of existing accounts while maintaining relationships for consumer and business deposit account customers.
• Responsible for exception resolution.
• Assist customers in use of online banking and mobile applications utilizing various electronic delivery channels.
• Stay abreast of changes and updates to bank products and policies and ensure the accuracy of information provided to customers.
• Identify and capitalize on opportunities to refer new banking products and services to the appropriate business partner.
• Attend training as requested.
• Participate in outside community activities as required.
• Adhere to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program.
• Perform other duties as assigned.

Skills

Customer service

Relationship building

Communication skills

Time management

Attention to detail

Team collaboration

Integrity and professionalism

Education

High School diploma or GED

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

Community Banker Location: Franklin, TN (Cool Springs)

If you’re looking for a career where purpose meets opportunity, and where your contributions truly make a difference, Wilson Bank & Trust is the place for you.

ABOUT US

Be the Face of Our Legacy Imagine starting your day in one of our 32 office locations, greeting neighbors who soon become more than customers—they become part of your story. In a Retail role, you’re the trusted face of Wilson Bank & Trust, building relationships that last for generations. You’ll know the "regulars" by name, and they’ll know you as "their banker", the person they turn to for life’s most important financial decisions. Over time, your career grows alongside theirs—you’ll teach the next generation of bankers while still cheering on the families you’ve served for years. This isn't just a job; it’s a chance to become a cornerstone in your community and a lifelong partner in people’s financial journeys.

ABOUT THE POSITION

Be the Guide for Life’s Big Decisions Imagine sitting across from a family ready to buy their first home or a business owner planning to expand. In a Lending role at Wilson Bank & Trust, you’re more than a banker—you’re a trusted friend who helps turn dreams into reality. Every conversation is an opportunity to guide someone through milestones that shape their future, from purchasing a home to growing a business. You’ll build relationships that go beyond transactions, becoming the person customers rely on for clarity and confidence in complex financial decisions. Over time, you’ll see those dreams come to life—homes filled with laughter, businesses thriving in your community—and know you played a part in it. It’s about being a cornerstone in your community, offering expertise and empathy while partnering with teams across the bank to deliver solutions that matter. Your career grows alongside the people you serve, and together, you’ll write stories of progress and possibility that last for generations.

Position Summary

The Community Banker I performs teller and new accounts duties based on customer demand within a bank office. This position processes the opening of new accounts and the servicing of existing accounts while maintaining relationships for consumer and business deposit account customers. The Community Banker I assists customers, receives deposits, processes checks, disburses funds, verifies the accuracy of transactions and identifies fraudulent activity. This position utilizes sales and service strategies to retain existing relationships and enable growth of new relationships as well as participates in follow-up strategies. The Community Banker I reports to the Office Manager and provides excellent service and support to team members and customers while demonstrating the Company’s values and supporting the mission.

Position Duties & Responsibilities

• Perform duties of both Customer Service Representative and Personal Banker based on customer demand within a bank office
• Perform bank office activities to include providing service and support to customers, receiving deposits, processing checks, disbursing funds and verifying the accuracy of transactions
• Guard against loss by ensuring safekeeping of money in cash drawer and prompt accounting or transfer of funds. Identify fraudulent activity.
• Enter transactions in bank’s recordkeeping system, recording all transactions and producing customer receipts
• Perform teller capture duties
• Balance cash drawer at end of shift
• Maintain a work area that protects all negotiables and confidential records
• Maintain knowledge of new and existing products and services
• Process the opening of new accounts and the servicing of existing accounts while maintaining relationships for consumer and business deposit account customers
• Responsible for exception resolution
• Assist customers in use of online banking and mobile applications utilizing various electronic delivery channels
• Stay abreast of changes and updates to bank products and policies and ensure the accuracy of information provided to customers
• Identify and capitalize on opportunities to refer new banking products and services to the appropriate business partner
• Attend training as requested
• Participate in outside community activities as required
• Adhere to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program
• Perform other duties as assigned

Required Qualifications

• High School diploma or GED
• 1 year of retail banking experience preferred
• Ability to serve customers in a courteous and professional manner
• Ability to build relationships with customers and internal teammates
• Basic organization and time management skills
• Ability to develop and maintain working knowledge of Bank products, services, policies, procedures, and systems
• Effective verbal and written communication skills
• Excellent interpersonal, critical thinking and problem-solving skills
• High standards for integrity, honesty, professionalism, and work ethic
• Commitment to service excellence
• Ability to work independently while demonstrating excellent organization and follow through
• Demonstrate flexible and efficient time management and ability to prioritize workload
• Ability and willingness to work with purpose and a strong sense of urgency
• Self-starter, positive and enthusiastic with a desire to exceed expectations
• Maintain a professional demeanor at all times, using appropriate levels of confidentiality and discretion
• Ability to effectively work in collaboration with others
• Ability to work Saturdays on a rotating basis
• Ability travel to other offices within region as scheduled
• Participation in community events as required
• Willing to grow and be challenged

COMPREHENSIVE BENEFITS & RECOGNITION

We believe success should be acknowledged and celebrated. That’s why we offer an all-inclusive total compensation package, including generous ATO, personal days, sick time, along with unique offerings such as the ability to combine accrued time with short-term disability for 100% pay, and more. Our Employee Assistance Program and Employee Care Fund provide additional support when you need it most. We celebrate achievements through peer-nominated award ceremonies and an interactive digital rewards platform, ensuring employees’ contributions are recognized companywide.

GROW WITH US

“Grow With Us” is more than a slogan—it’s an invitation. Whether partnering with local schools to teach the next generation hands‑on financial life lessons through School Bank, exploring diverse career paths through our Banker Academy Program, or investing in yourself through our Employee Stock Purchase program, you’ll find opportunities tailored to your interests and ambitions while working for WBT. We invest heavily in development through mentorships, workshops, banking schools, and certifications because when our people grow, our customers thrive. Wilson Bank & Trust is more than a just a bank — we’re a community‑focused, people‑first organization committed to supporting both our customers and our employees. As an independent, community‑based bank, we combine big‑bank resources with hometown service, creating a workplace where you can build meaningful relationships, grow your career, and make a real impact every day.