Community Banker I: Elevate Customer Experience

Bank of the Sierra; Fresno (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Bank of the Sierra seeks a Customer Service oriented Community Banker in Fresno, CA. The role progresses from foundational service to relationship-based banking, with increasing responsibility across level I, II, and III.

Team members establish an elevated customer experience, handle routine teller tasks, open consumer accounts, protect customer information, and escalate complex needs following policy and risk guidelines.

Qualifications

• Strong customer service, communication, professionalism, and ability to interact tactfully with customers and employees.
• Accuracy, attention to detail, confidentiality, risk awareness, and adherence to policies, procedures, dual-control requirements, and regulatory expectations.
• Ability to identify customer needs, explain products and services, make appropriate referrals, and deepen customer relationships.

Responsibilities

• Provides professional customer service, processes teller transactions, resolves routine service requests, and refers customers to appropriate bank products, services, or business partners.
• Opens and maintains deposit accounts, completes required documentation, explains account features, and supports customer needs through accurate and confidential handling of information.
• Maintains cash drawer accuracy, supports vault, ATM, wire, balancing, and operational reporting activities as assigned and appropriate to level.
• Follows bank policies, procedures, security practices, dual-control requirements, compliance expectations, fraud prevention standards, and confidentiality requirements.
• Identifies customer needs, promotes relationship-building, supports referrals and cross-sell opportunities, and contributes to branch goals and a positive customer experience.

Skills

Customer service

Communication

Professionalism

Teller operations

Account opening

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Bank of the Sierra seeks a Customer Service oriented Community Banker in Fresno, CA. The role progresses from foundational service to relationship-based banking, with increasing responsibility across level I, II, and III.

Team members establish an elevated customer experience, handle routine teller tasks, open consumer accounts, protect customer information, and escalate complex needs following policy and risk guidelines.