Community Banker

Bank of Oak Ridge; Greensboro, Northern (NC, KY); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Bank of Oak Ridge is seeking a client-focused banking professional to build and maintain relationships with clients, identify needs, and expand services across deposits, loans, and ownership of complex financial goals.

The role includes processing teller duties, opening new accounts, and handling inquiries with a strong emphasis on service quality. Occasional branch travel and Saturday coverage are required.

Qualifications

• Minimum 2 years of customer service experience, preferably in financial services.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Detail oriented with ability to manage multiple priorities in a fast-paced environment.
• Team player with positive, professional attitude.

Responsibilities

• Build and maintain strong relationships with Bank of Oak Ridge clients.
• Expand client relationships by identifying client needs and developing solutions to financial goals.
• Promote, refer and cross-sell to insurance, wealth management and mortgage departments.
• Process teller transactions including check cashing, deposits, withdrawals, etc.
• Open new accounts and respond to inquiries regarding deposits, credit, and other products.
• Research to resolve client concerns and execute solutions.

Skills

Customer service

Written & verbal comms

Attention to detail

MS Office

Team player

Education

HS diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

Description

• Build and maintain strong relationships with Bank of Oak Ridge clients.
• Expand client relationships by identifying client needs and developing solutions to their financial goals.
• Promote, refer and cross sell clients to the Bank's insurance, wealth management and mortgage departments.
• Process teller transactions including check cashing, deposits, withdrawals, etc.
• Open new accounts.
• Respond to client inquiries regarding deposit, credit and other products or services. Actively listen to client concerns, research to find a solution and execute.
• Perform other complex financial services transactions as needed.
• Occasionally travel to different branch locations for onsite coverage.
• Serve as Client Connect / ITM Representative on the Saturday shift rotation.
• Comply with Bank Secrecy Act and Anti-Money Laundering federal regulations and guidelines, internal bank policies, and complete annual training requirements.

Requirements

• Minimum education level of HS diploma or equivalent.
• Bachelor's degree preferred.
• At least 2 years of customer service experience relative to the job. Financial services industry experience preferred.
• Prior experience in a lending role preferred.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Detail oriented with ability to work in a fast-paced environment managing multiple priorities.
• Team player with positive, professional attitude.