Community Banker

First Interstate Bank; Aberdeen (SD); On-site; USD 42,000 - 64,000; Full time

Job summary

First Interstate Bank is seeking a Community Banker to deliver personalized client service in person and by phone, building relationships and understanding clients’ financial needs. The role includes opening and maintaining accounts, handling teller transactions, and referring customers to additional banking solutions.

You'll work with First Interstate Bank’s Service Commitments and stay compliant with bank regulations while helping clients with loans and financial education efforts; prior

Qualifications

• High School Diploma or GED is required.
• 1–3 years banking or related experience required.
• Registered Mortgage Loan Originator per the SAFE Act within 30 days is required.

Responsibilities

• Deliver personalized client service in person and over the phone.
• Open and maintain checking, savings, CDs, IRAs, and credit cards.
• Hold financial conversations to determine client needs and provide solutions.
• Process new consumer and small business loan requests as applicable.
• Identify referral opportunities and document activity in the 360 View system.
• Build client relationships through outbound outreach and proactive engagement.
• Perform teller duties and conduct routine financial transactions.
• Ensure accuracy and compliance with bank regulations.

Skills

Attention to detail

Confidentiality

Communication skills

Microsoft Office

CRM systems

Numerical literacy

Education

High School Diploma or GED

Tools

CRM systems

Job description

SUMMARY

The Community Banker delivers personalized client service by holding financial conversations with clients and prospects to determine their needs and provide appropriate solutions. This position is responsible for maintaining client relationships, with emphasis on First Interstate Bank's Service Commitments and in accordance with our vision and values.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Delivers personalized client service in person and over the phone by answering questions, assisting with issues, and offering solutions.
• Opens and maintains a variety of products, including consumer and business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, and consumer and small business credit cards.
• Holds financial conversations with clients and prospects to determine needs and provide appropriate solutions.
• Processes new consumer loan requests; may also engage in conversations or process new small business loan requests.
• Identifies referral opportunities to other lines of business—including, but not limited to, Home Loans, Treasury Solutions, Merchant Services, Business Banking, and Wealth Management—and consistently utilizes 360 View to document referrals and other client activity.
• Builds client relationships through outbound outreach and proactive engagement.
• Performs Teller duties as needed, conducting financial transactions such as check cashing, deposits, withdrawals, loan payments, and accurately counting currency and coin.
• Completes work accurately with minimal errors.
• Participates in volunteer activities and financial education efforts.
• Stays current on regulatory changes and demonstrates compliance with all bank regulations, policies, and procedures related to assigned job functions; knowledge may be gained through coursework and on‑the‑job training.
• Performs other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS AND ABILITIES

Demonstrates strong attention to detail and the ability to follow verbal and written instructions.

Maintains confidentiality at all times.

Uses tact and diplomacy effectively when interacting with clients and coworkers.

Possesses working knowledge of personal computers, Microsoft programs, and strong 10‑key skills.

Maintains working knowledge of digital platforms, CRM systems, and emerging technologies.

Able to read and comprehend simple instructions, short correspondence, and memos.

Able to write simple correspondence.

Able to effectively present information in one‑on‑one and small‑group situations to clients and other employees of the organization.

Able to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.

Able to compute rates and percentages and draw and interpret bar graphs.

Able to apply common‑sense understanding to carry out detailed but uncomplicated written or oral instructions.

Able to solve problems involving a few concrete variables in standardized situations.

Demonstrates timely completion of work and adjusts to work demands to meet expected deadlines.

Produces complete and accurate work, displaying pride and professionalism in all tasks.

Takes personal initiative and serves as a positive example for others to emulate.

Demonstrates strong conversational ability with clients to understand their needs and originates all types of personal loans.

EDUCATION AND/OR EXPERIENCE

High School Diploma or General Education Degree (GED) required.

1-3 years banking or related experience required.

LICENSES AND CERTIFICATIONS

Registered Mortgage Loan Originator per the SAFE Act within 30 Days required.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently Handling - Frequently Hearing - Frequently Lifting - Occasionally (up to 25 lbs) Sitting - Occasionally Standing - Frequently Talking - Frequently Walking - Occasionally Noise Level - Moderate Typical Work Hours - Vary based on scheduling and business need Regular and Predictable Attendance - Required Travel - as needed.

First Interstate Bank is an equal opportunity employer committed to a diverse workforce and a barrier‑free employment process. Employment is based solely on an individual's merit and qualifications directly related to the position. We do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, or any other characteristics protected by law. We make all reasonable accommodations to meet the obligations set forth under the Americans with Disabilities Act (ADA) and state disability laws. In order to ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974, and Title I of the Americans with Disabilities Act of 1990, as amended, individuals that require accommodation in the job application process for a posted position may contact us Monday through Friday, 8 am to 5 pm MST at [e-mail]. All applicants must pass pre‑employment screenings including a background check. First Interstate BancSystem participates in E‑Verify which will require new employees to verify their identity and employment eligibility through the internet‑based system operated by the Social Security Administration (SSA) and the Department of Homeland Security (DHS). E‑Verify Notice English or Spanish Right to Work Notice English or Spanish.