Community Banker

First Interstate BancSystem; Madison (SD); On-site; USD 42,000 - 60,000; Full time

Job summary

First Interstate Bank is seeking a Community Banker at our Madison, SD branch. You will deliver personalized client service, open and maintain consumer and business accounts, and discuss needs to offer suitable solutions.

The role includes mortgage loan originations, referral opportunities, and basic teller duties. Candidate will handle regulatory compliance, maintain confidentiality, and participate in community activities.

Qualifications

• High School Diploma or GED required; 1–3 years banking or related experience.
• Registered Mortgage Loan Originator per the SAFE Act within 30 Days required
• Ability to operate personal computers, Microsoft programs, and strong 10-key skills
• Demonstrates strong attention to detail and maintains confidentiality

Responsibilities

• Delivers personalized client service in person and over the phone, assisting with questions and solutions.
• Opens and maintains a variety of accounts and products (checking, savings, IRAs, CDs, credit cards).
• Holds financial conversations with clients to determine needs and provide solutions.
• Performs teller duties and financial transactions with accuracy.
• Identifies referrals to other lines of business and documents activity in CRM.

Skills

Client service

Communication

Attention to detail

Problem solving

Education

High School Diploma or GED

1-3 years banking experience

Tools

CRM systems

Microsoft Office

Job description

This position is located at our Madison, SD branch.

SUMMARY

The Community Banker delivers personalized client service by holding financial conversations with clients and prospects to determine their needs and provide appropriate solutions. This position is responsible for maintaining client relationships, with emphasis on First Interstate Bank's Service Commitments and in accordance with our vision and values.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Delivers personalized client service in person and over the phone by answering questions, assisting with issues, and offering solutions.
• Opens and maintains a variety of products, including consumer and business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, and consumer and small business credit cards.
• Holds financial conversations with clients and prospects to determine needs and provide appropriate solutions.
• Processes new consumer loan requests; may also engage in conversations or process new small business loan requests.
• Identifies referral opportunities to other lines of business—including, but not limited to, Home Loans, Treasury Solutions, Merchant Services, Business Banking, and Wealth Management—and consistently utilizes 360 View to document referrals and other client activity.
• Builds client relationships through outbound outreach and proactive engagement.
• Performs Teller duties as needed, conducting financial transactions such as check cashing, deposits, withdrawals, loan payments, and accurately counting currency and coin.
• Completes work accurately with minimal errors.
• Participates in volunteer activities and financial education efforts.
• Stays current on regulatory changes and demonstrates compliance with all bank regulations, policies, and procedures related to assigned job functions; knowledge may be gained through coursework and on‑the‑job training.
• Performs other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS AND ABILITIES

• Demonstrates strong attention to detail and the ability to follow verbal and written instructions.
• Maintains confidentiality at all times.
• Uses tact and diplomacy effectively when interacting with clients and coworkers.
• Possesses working knowledge of personal computers, Microsoft programs, and strong 10‑key skills.
• Maintains working knowledge of digital platforms, CRM systems, and emerging technologies.
• Able to read and comprehend simple instructions, short correspondence, and memos.
• Able to write simple correspondence.
• Able to effectively present information in one‑on‑one and small‑group situations to clients and other employees of the organization.
• Able to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.
• Able to compute rates and percentages and draw and interpret bar graphs.
• Able to apply common‑sense understanding to carry out detailed but uncomplicated written or oral instructions.
• Able to solve problems involving a few concrete variables in standardized situations.
• Demonstrates timely completion of work and adjusts to work demands to meet expected deadlines.
• Produces complete and accurate work, displaying pride and professionalism in all tasks.
• Takes personal initiative and serves as a positive example for others to emulate.
• Demonstrates strong conversational ability with clients to understand their needs and originates all types of personal loans.

EDUCATION AND/OR EXPERIENCE

High School Diploma or General Education Degree (GED) required 1-3 years banking or related experience required

LICENSES AND CERTIFICATIONS

Registered Mortgage Loan Originator per the SAFE Act within 30 Days required

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

• Dexterity of hands/fingers to operate computer keyboard and mouse
• Frequently Handling
• Frequently Hearing
• Frequently Lifting
• Occasionally (up to 25 lbs)
• Sitting
• Occasionally Standing
• Frequently Talking
• Frequently Walking
• Occasionally Noise Level - Moderate
• Typical Work Hours - Vary based on scheduling and business need
• Regular and Predictable Attendance - Required
• Travel - as needed

FIRST INTERSTATE BANK IS AN EQUAL OPPORTUNITY EMPLOYER

First Interstate Bank is an equal opportunity employer committed to a diverse workforce and a barrier‑free employment process. Employment is based solely on an individual's merit and qualifications directly related to the position. We do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, or any other characteristics protected by law. We make all reasonable accommodations to meet the obligations set forth under the Americans with Disabilities Act (ADA) and state disability laws. In order to ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974, and Title I of the Americans with Disabilities Act of 1990, as amended, individuals that require accommodation in the job application process for a posted position may contact us Monday through Friday, 8 am to 5 pm MST at [e-mail]. All applicants must pass pre-employment screenings including a background check. First Interstate BancSystem participates in E‑Verify which will require new employees to verify their identity and employment eligibility through the internet‑based system operated by the Social Security Administration (SSA) and the Department of Homeland Security (DHS). E‑Verify Notice English or Spanish Right to Work Notice English or Spanish