Community Banker

First Interstate BancSystem; Star (ID); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

PTO in addition to federal holidays

Child care assistance program

Exercise reimbursement

Job summary

First Interstate Bank is seeking a Community Banker who will deliver personalized client service, engage in financial conversations to determine client needs, and provide appropriate solutions. This role emphasizes relationship building, cross‑selling across Home Loans, Treasury Solutions, Merchant Services, and Wealth Management, and active participation in community programs.

The position requires high school education and 1–3 years in banking, with Mortgage Loan Originator certification

Qualifications

• High School Diploma or GED required; 1–3 years banking or related experience.
• Registered Mortgage Loan Originator per the SAFE Act within 30 days required.

Responsibilities

• Delivers personalized client service in person and over the phone; answers questions and offers solutions.
• Opens and maintains consumer and business accounts, IRAs, CDs, and small business cards.
• Holds financial conversations with clients to determine needs and provide solutions.
• Processes new consumer loan requests; may handle small business loan requests.
• Identifies referral opportunities and documents referrals in 360 View.
• Builds client relationships through outbound outreach and proactive engagement.
• Performs Teller duties as needed and conducts financial transactions.
• Ensures accuracy and compliance with regulations and bank policies.

Skills

Customer service

Communication

Attention to detail

Financial conversations

CRM systems

Microsoft Office

Education

High School Diploma or GED

Tools

CRM systems

Microsoft Office

Digital platforms

10-key skills

Job description

We encourage you to apply.

What’s Important to You

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Child Care Assistance Program for eligible dependent(s).
• Exercise reimbursement program for employees.

SUMMARY

The Community Banker delivers personalized client service by holding financial conversations with clients and prospects to determine their needs and provide appropriate solutions. This position is responsible for maintaining client relationships, with emphasis on First Interstate Bank's Service Commitments and in accordance with our vision and values.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Delivers personalized client service in person and over the phone by answering questions, assisting with issues, and offering solutions.
• Opens and maintains a variety of products, including consumer and business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, and consumer and small business credit cards.
• Holds financial conversations with clients and prospects to determine needs and provide appropriate solutions.
• Processes new consumer loan requests; may also engage in conversations or process new small business loan requests.
• Identifies referral opportunities to other lines of business—including, but not limited to, Home Loans, Treasury Solutions, Merchant Services, Business Banking, and Wealth Management—and consistently utilizes 360 View to document referrals and other client activity.
• Builds client relationships through outbound outreach and proactive engagement.
• Performs Teller duties as needed, conducting financial transactions such as check cashing, deposits, withdrawals, loan payments, and accurately counting currency and coin.
• Completes work accurately with minimal errors.
• Participates in volunteer activities and financial education efforts.
• Stays current on regulatory changes and demonstrates compliance with all bank regulations, policies, and procedures related to assigned job functions; knowledge may be gained through coursework and on‑the‑job training.
• Performs other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS AND ABILITIES

• Demonstrates strong attention to detail and the ability to follow verbal and written instructions.
• Maintains confidentiality at all times.
• Uses tact and diplomacy effectively when interacting with clients and coworkers.
• Possesses working knowledge of personal computers, Microsoft programs, and strong 10‑key skills.
• Maintains working knowledge of digital platforms, CRM systems, and emerging technologies.
• Able to read and comprehend simple instructions, short correspondence, and memos.
• Able to write simple correspondence.
• Able to effectively present information in one‑on‑one and small‑group situations to clients and other employees of the organization.
• Able to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.
• Able to compute rates and percentages and draw and interpret bar graphs.
• Able to apply common‑sense understanding to carry out detailed but uncomplicated written or oral instructions.
• Able to solve problems involving a few concrete variables in standardized situations.
• Demonstrates timely completion of work and adjusts to work demands to meet expected deadlines.
• Produces complete and accurate work, displaying pride and professionalism in all tasks.
• Takes personal initiative and serves as a positive example for others to emulate.
• Demonstrates strong conversational ability with clients to understand their needs and originates all types of personal loans.

EDUCATION AND/OR EXPERIENCE

High School Diploma or General Education Degree (GED) required 1-3 years banking or related experience required.

LICENSES AND CERTIFICATIONS

Registered Mortgage Loan Originator per the SAFE Act within 30 Days required.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently Handling - Frequently Hearing - Frequently Lifting - Occasionally (up to 25 lbs) Sitting - Occasionally Standing - Frequently Talking - Frequently Walking - Occasionally Noise Level - Moderate.

Typical Work Hours - Vary based on scheduling and business need Regular and Predictable Attendance - Required Travel - as needed.

EQUAL OPPORTUNITY EMPLOYER

First Interstate Bank is an equal opportunity employer committed to a diverse workforce and a barrier-free employment process. Employment is based solely on an individual's merit and qualifications directly related to the position. We do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, or any other characteristics protected by law. We make all reasonable accommodations to meet the obligations set forth under the Americans with Disabilities Act (ADA) and state disability laws.

RECRUITMENT AND SCREENING

All applicants must pass pre-employment screenings including a background check.

First Interstate BancSystem participates in E-Verify which will require new employees to verify their identity and employment eligibility through the internet-based system operated by the Social Security Administration (SSA) and the Department of Homeland Security (DHS).

E-Verify Notice English or Spanish Right to Work Notice English or Spanish