Community Bank Manager - Easton, MD

Burke & Herbert Bank; Easton (MD); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid Time Off

Job summary

Burke & Herbert Bank in Easton, MD is seeking a Community Bank Manager to lead a branch team, drive sales, and deliver exceptional customer experiences. This onsite role requires coaching staff, building new business relationships, and maintaining in-depth knowledge of the bank’s products and services.

The position is full-time with a salary range of $60,000 to $70,000 plus benefits, PTO, and bonus eligibility.

Qualifications

• Bachelor’s Degree preferred.
• 5+ years of commercial branch banking experience.
• Basic Microsoft Office and Internet Skills.

Responsibilities

• Lead a branch team to meet sales goals and deliver high-quality customer experiences.
• Coach, train, and supervise branch staff to ensure quality service and operations.
• Develop business outside the branch to identify opportunities for new business banking relationships.
• Maintain knowledge of bank products and services and branch operations.
• Ensure compliance and manage operational risks while delivering excellent service.

Skills

Coaching

Communication

Organization

Sales

Problem solving

Education

Bachelor's Degree preferred

Tools

Microsoft Office

Internet skills

Job description

Company Description

Burke & Herbert Bank, established in 1852, is the oldest continuously operating bank in the Washington, D.C. region and has a longstanding tradition of serving individuals, families, and businesses. As a local community bank with more than 100 branches across Delaware, Kentucky, Maryland, Pennsylvania, Virginia, and West Virginia, the Bank offers a full range of business and personal financial solutions. The organization prides itself on being large enough to provide comprehensive services while remaining personal, friendly, and caring as a workplace and financial partner. Burke & Herbert Bank is focused on anticipating customer needs and delivering an enhanced banking experience. The Bank is a Member FDIC and an Equal Housing Lender.

The Community Bank Manager is a full-time, on-site position based in Easton, MD.

Job Description

Leads a branch team in delivering the Bank’s brand promise and in meeting the Bank’s business objectives. Serves as a leader, coach, and role model for team members in developing new customer relationships, solidifying existing customer relationships and delivering high-quality customer experiences.Achieves assigned sales goals.Ensures efficient and effective branch operations.

Essential Functions

• Coaches, manages, and trains team members to deliver high-quality sales and service experiences consistently in the Bank’s branches.
• Consistently employs the 7 sales management practices:new customer onboarding, lobby management, huddles, whiteboards, coaching, and sales team meetings.
• Motivates team members to achieve assigned sales goals.
• Serves as a role model for team members and colleagues in the delivery of the Bank’s brand promise.
• Develops and maintains strong knowledge across the full range of products and services that the Bank has to offer.
• Leads branch team in executing effective operational and quality control procedures to provide high-quality, efficient customer service, ensure compliance, and mitigate risks.
• Develops business outside of the branch to identify opportunities for new business banking relationships. Manages relationships with business banking customers in partnership with Relationship Managers and the Treasury Management team.
• Identifies opportunities for consumer mortgage relationships and presents quality leads to Mortgage Loan Officers.
• Identifies opportunities for wealth management relationships and presents quality leads to Wealth Advisors.
• Represents the Bank within the community.Identifies and participates in community and business events for the purpose of increasing awareness of and interest in Burke & Herbert Bank. Participates in Bank-sponsored activities and events, including evening management meetings and weekend functions.
• Develops a solid understanding of the assigned branch market.Identifies opportunities for new business. Monitors and communicates local competitive activities.
• Solves complex customer servicing issues and handles difficult customers effectively.
• Manages and mitigates operational risks by following established policies and procedures and making sound business decisions.
• Mentors and develops a team of branch representatives with varying skill sets and experience (tellers, sales and service representatives, customer service representatives, assistant managers) to achieve sales, service, and operational excellence.Ensures effective team member communication.Identifies and supports training and development opportunities.Provides ongoing coaching.Prepares performance evaluations.Recommends team member promotions and takes disciplinary action or terminates as appropriate.
• Prepares information/reports on branch performance/market trends as requested by senior management.
• Attends educational functions, classes, and training and development sessions as assigned by Senior Management.
• The duties of this position must be performed from the physical branch or bank location in order to best serve the needs of the customers or support the Bank facilities.

Skills/Abilities

Strong coaching, motivational, and training skills focusing on sales, service, and operations.

• Excellent oral and written communication skills.
• Strong organizational skills.
• Proven sales experience including developing strong business relationships and meeting/exceeding sales goals.
• Strong analytical and decision-making skills.
• Ability to resolve problems effectively and efficiently.
• Strong ability to handle difficult customers.
• Strong knowledge of bank products and services and branch operations.

Education and Experience

• Bachelor’s Degree preferred.
• 5+ years of commercial branch banking experience.
• Basic Microsoft Office and Internet Skills.

Supervisory Responsibility

This position has supervisory responsibilities.

This job operates in a clerical office setting.This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.Office environment with job duties conducted via telephone, face-to-face meetings, and on the computer.

Physical Demands

This position requires manual dexterity, the ability to lift files and opening cabinets.This position requires bending, stooping or standing as necessary.

Travel

Travel may be required for this position.

This position is classified as exempt, and as such it is paid on a salaried basis. The pay range for this position is $60,000 - $70,000 annually, and the benefits package includes health insurance, dental insurance, and vision insurance. Employees may select from coverage options that range from employee-only to family coverage.

Full-time employees receive Paid Time Off (PTO), a paid holiday schedule, paid bereavement, and paid parental leave. Benefits also include company-paid life insurance and paid long-term disability coverage. Our bank also offers a 401(k) with a company match. Eligible for incentive compensation.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.Duties, responsibilities, and activities may change at any time with or without notice.