Community Bank Manager

Burke & Herbert Bank & Trust; Easton (MD); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO

Paid holidays

Bereavement leave

Parental leave

Life insurance

Long-term disability

401(k) with company match

Incentive compensation

Job summary

Burke & Herbert Bank & Trust seeks a Community Bank Manager in Easton, MD to lead a branch team, drive sales, and deliver exceptional customer service.

The role emphasizes coaching, cross-selling, risk management, and community engagement, with a focus on developing relationships and meeting business objectives.

Qualifications

• Bachelor’s Degree preferred.
• Five plus years of commercial branch banking experience.
• Basic Microsoft Office and Internet Skills.

Responsibilities

• Leads branch team to meet sales goals and deliver high-quality customer experiences.
• Coaches, trains, and motivates staff using sales management practices.
• Develops business outside the branch and manages business banking relationships.
• Identifies mortgage and wealth management opportunities and partners with specialists.
• Ensures operational controls, compliance, and risk mitigation.
• Represents the bank in the community and participates in events.
• Prepares branch performance reports for senior management.
• Operates the branch with strong knowledge of products and services.

Skills

Coaching & training

Communication skills

Organizational skills

Sales experience

Analytical skills

Problem solving

Customer handling

Bank product knowledge

Education

Bachelor's degree preferred

5+ years commercial branch banking experience

Tools

MS Office

Internet skills

Branch banking software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Community Bank Manager

Full Time Easton, MD, US

Community Bank Manager

CLASSIFICATION

Exempt

REPORTS TO

Market Manager

JOB DESCRIPTION

Summary/Objective

Leads a branch team in delivering the Bank’s brand promise and in meeting the Bank’s business objectives. Serves as a leader, coach, and role model for team members in developing new customer relationships, solidifying existing customer relationships and delivering high-quality customer experiences. Achieves assigned sales goals. Ensures efficient and effective branch operations.

Essential Functions

• Coaches, manages, and trains team members to deliver high-quality sales and service experiences consistently in the Bank’s branches.
• Consistently employs the 7 sales management practices: new customer onboarding, lobby management, huddles, white boards, coaching, and sales team meetings.
• Motivates team members to achieve assigned sales goals.
• Serves as a role model for team members and colleagues in the delivery of the Bank’s brand promise.
• Develops and maintains strong knowledge across the full range of products and services that the Bank has to offer.
• Leads branch team in executing effective operational and quality control procedures to provide high-quality, efficient customer service, ensure compliance, and mitigate risks.
• Develops business outside of the branch to identify opportunities for new business banking relationships. Manages relationships with business banking customers in partnership with Relationship Managers and Treasury Management team.
• Identifies opportunities for consumer mortgage relationships and presents quality leads to Mortgage Loan Officers.
• Identifies opportunities for wealth management relationships and present quality leads to Wealth Advisors.
• Represents the Bank within the community. Identifies and participates in community and business events for the purpose of increasing awareness of and interest in Burke & Herbert Bank. Participates in Bank sponsored activities and events, including evening management meetings and weekend functions.
• Develops solid understanding of the assigned branch market. Identifies opportunities for new business. Monitors and communicates local competitive activities.
• Solves complex customer servicing issues and handles difficult customers effectively.
• Manages and mitigates operational risks by following established policies and procedures and making sound business decisions.
• Mentors and develops team of branch representatives with varying skill sets and experience (tellers, sales and service representatives, customer service representatives, assistant managers) to achieve sales, service, and operational excellence. Ensures effective team member communications. Identifies and supports training and development opportunities. Provides ongoing coaching. Prepares performance evaluations. Recommends team member promotions and takes disciplinary action or terminates as appropriate.
• Prepares information/reports on branch performance/market trends as requested by senior management.
• Attends educational functions, classes, and training and development sessions as assigned by Senior Management.
• The duties of this position must be performed from the physical branch or bank location in order to best service the needs of the customers or support the Bank facilities.

Skills/Abilities

• Strong coaching, motivational, and training skills focusing on sales, service and operations.
• Excellent oral and written communication skills.
• Strong organizational skills.
• Proven sales experience to include developing strong business relationships and meeting/exceeding sales goals.
• Strong analytical and decision-making skills.
• Ability to resolve problems effectively and efficiently.
• Strong ability to handle difficult customers.
• Strong knowledge of bank products and services and branch operations.

Education and Experience

• Bachelor’s Degree preferred.
• Five plus years of commercial branch banking experience.
• Basic Microsoft Office and Internet Skills.

Supervisory Responsibility

This position has supervisory responsibilities.

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Office environment with job duties conducted via telephone, face to face meetings, and on the computer.

Physical Demands

This position requires manual dexterity, the ability to lift files and opening cabinets. This position requires bending, stooping or standing as necessary.

Travel

Travel may be requiredfor this position.

This position is classified as exempt, and as such it is paid on a salaried basis. The pay range for this position is $60,000 - $70,000 annually.

This position is classified as full-time and the benefits package includes health insurance, dental insurance, vision insurance. Employees may select from coverage options which range from employee only to family coverage. Full-time employees receive Paid Time Off (PTO), a paid holiday schedule, paid bereavement, and paid parental leave. Benefits also include company paid life insurance and paid long-term disability coverage. Our bank also offers a 401(k) with a company match.

Eligible for incentive compensation.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.