Community Association Manager- HOA/Master Association

FirstService Residential; Florida; On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Medical plans

Dental

Vision

401k matching

Paid holidays

Paid time off

Job summary

FirstService Residential in Florida is seeking a Property Manager to lead on-site operations, coordinating with departments, regional directors and the Board to meet objectives. You will manage staff, oversee contracts, inspect sites, and drive improvements while ensuring service excellence to residents and associations.

The role emphasizes project oversight, budget adherence, and staff development. This full-time exempt position offers comprehensive benefits, including medical, dental, vision,

Qualifications

• 3+ years in property operations, hospitality, or construction.
• Bachelor’s degree in business or related field.
• Must be CAM certified and licensed by Florida.
• Strong problem solving, judgment and decision making.
• Proficient with Microsoft Office, Outlook and Windows.
• Excellent organizational and interpersonal skills.
• Ability to handle sensitive information and understand Florida statutes.

Responsibilities

• Provide management and leadership to the assigned property and book of business.
• Lead a property team, ensuring standards of excellence for processes and personnel.
• Act as liaison to ensure service quality and responsiveness to questions.
• Ensure contract obligations between the association and FirstService Residential are met.
• Initiate contact with new residents and conduct site inspections regularly.
• Oversee construction projects and ensure on-time, on-budget delivery.
• Create and manage portal information including work orders and meeting minutes.
• Interview, hire, train, and schedule staff with proper coverage.

Skills

3+ years experience

Leadership

Critical thinking

Microsoft Office

Interpersonal skills

Confidential information handling

Knowledge of Florida Statutes

Education

Bachelor’s degree in business or related field

Tools

Microsoft Office

Job description

Job Overview

As a Property Manager, you’ll be responsible for leading our entire on-site operation. They effectively manage working relationships with all departments across the property in order to ensure that company objectives are met. Our Property Managers partner with Regional Directors and their respective Board of Directors to implement projects, overcome challenges, and provide quality service to our customers.

Your Responsibilities

• Provide management and leadership to assigned property and book of business.
• Manage the functions of a team within a property while maintaining standards of excellence for processes, methods, and personnel.
• Act as liaison to ensure quality service is delivered, that Board expectations are met and to assist in prompt response and resolution to questions/problems.
• Maintain knowledge and understanding of the contract between the association and FirstService Residential. Ensure all contractual obligations are being met.
• Initiate contact with new residents.
• Conduct site inspections regularly, identify deficiencies and provide recommendations and action plans to improve the property.
• Oversee all construction projects and ensure property maintenance/improvement and other related projects are completed on time and within budget.
• Create, maintain, and upload a wide variety of information in our portal including but not limited to work orders, signed meeting minutes and Monthly Management Report.
• Interview, select, recommend, hire, train and schedule assigned staff. Ensure proper coverage and staffing levels. Provide directions to staff and assist in the investigation and resolution of problems.

Skills & Qualifications

• 3+ years of experience in property Operations, Hospitality, or construction
• Bachelor’s degree in business or related field
• Must be Certified and Licensed by the State of Florida for Community Association Management (CAM)
• Critical thinking, problem solving, judgement and decision‑making abilities are necessary.
• Proficiency in computer programs like Microsoft Office, Outlook and Windows required.
• Excellent organization, motivation, leadership, management, and interpersonal skills
• Ability to work with sensitive and/or confidential information.
• Knowledge and ability to apply Florida Statutes and Community documents.

Physical Requirements

• Ability to lift up to 50lbs following appropriate safety procedures.
• Must be able to stand, sit, walk, and occasionally climb.
• Ability to respond to emergencies in a timely manner.
• Ability to work in different environmental working conditions (wind, heat, cold, rain, etc.).

Supervisory Responsibilities

• Yes

Schedule

Monday - Friday, 8:30am - 5:00pm, On Call for Emergencies

What We Offer

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation

$110,000 - $120,000 annually

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.