Community Association Manager (On-site)

FirstService Residential; Florida; On-site; USD 65,000 - 79,000; Full time

Benefits offered by this job

Medical plans

Dental/vision

401k match

Paid holidays

Time off

Job summary

FirstService Residential is seeking a Community Association Manager to lead on-site operations in Florida. You will partner with Regional Directors and Boards to implement projects, overcome challenges, and deliver quality service to residents.

Responsibilities include supervising a property team, overseeing budgets and construction, maintaining contracts, conducting site inspections, and ensuring prompt responses to issues. Florida CAM license is required.

Qualifications

• 3+ years of experience in property Operations, Hospitality, or construction.
• Bachelor’s degree in business or related field.
• Florida CAM certification and license required.
• Strong critical thinking, problem solving, judgement and decision-making abilities.
• Proficient in Microsoft Office, Outlook and Windows.

Responsibilities

• Provide management and leadership to assigned property and book of business.
• Manage the functions of a team within a property while maintaining standards of excellence.
• Act as liaison to ensure quality service and timely responses to questions and problems.
• Maintain knowledge and understanding of the contract between the association and FirstService Residential.
• Initiate contact with new residents.
• Conduct site inspections regularly and provide improvement recommendations.
• Oversee construction projects and ensure timely, on-budget completion.
• Upload and manage information in the portal (work orders, meeting minutes, reports).
• Interview, hire, train and schedule staff; ensure proper coverage.

Skills

Property operations

Hospitality

Construction

Critical thinking

Problem solving

Decision making

MS Office

Leadership

Discretion

Florida Statutes

Education

Bachelor's degree in business or related field

CAM Certification (Florida)

Tools

MS Office

Job description

Description

Job Overview:

As a Community Association Manager, you’ll be responsible for the leading our entire on-site operation. They effectively manage working relationships with all departments across the property in order to ensure that company objectives are met. Our Community Association Managers partner with Regional Directors and their respective Board of Directors to implement projects, overcome challenges, and provide quality service to our customers.

Your Responsibilities:

• Provide management and leadership to assigned property and book of business.
• Manage the functions of a team within a property while maintaining standards of excellence for processes, methods, and personnel.
• Act as liaison to ensure quality service is delivered, that Board expectations are met and to assist in prompt response and resolution to questions/problems.
• Maintain knowledge and understanding of the contract between the association and FirstService Residential. Ensure all contractual obligations are being met.
• Initiate contact with new residents.
• Conduct site inspections regularly, identify deficiencies and provide recommendations and action plans to improve the property.
• Oversee all construction projects and ensure property maintenance/improvement and other related projects are completed on time and within budget.
• Create, maintain, and upload a wide variety of information in our portal including but not limited to work orders, signed meeting minutes and Monthly Management Report.
• Interview, select, recommend, hire, train and schedule assigned staff. Ensure proper coverage and staffing levels. Provide direction to staff and assist in the investigation and resolution of problems.

Skills & Qualifications:

• 3+ years of experience in property Operations, Hospitality, or construction
• Bachelor’s degree in business or related field
• Must be Certified and Licensed by the State of Florida for Community Association Management (CAM)
• Critical thinking, problem solving, judgement and decision-making abilities are necessary.
• Proficiency in computer programs like Microsoft Office, Outlook and Windows required.
• Excellent organization, motivation, leadership, management, and interpersonal skills
• Ability to work with sensitive and/or confidential information.
• Knowledge and ability to apply Florida Statutes and Community documents.

Physical Requirements:

• Ability to lift up to 50lbs following appropriate safety procedures.
• Must be able to stand, sit, walk, and occasionally climb.
• Ability to respond to emergencies in a timely manner.
• Ability to work in different environmental working conditions (wind, heat, cold, rain, etc.).

Supervisory Responsibilities

Directly or indirectly supervise associates within the assigned property.

Additional Information

• Schedule: Monday-Friday 8:00am - 4:30pm

What We Offer

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

• choice of multiple medical plans, dental, and vision
• time off benefits, paid holidays
• a 401k with company match

Compensation

$72,000.00 annually

Disclaimer Statement

This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

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Job Qualifications and Characteristics Assessed:

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations:

Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

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