Community Association Manager (General Manager)

Leland Management; Orlando (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Leland Management is seeking an on-site General Manager (Executive Director CAM) for a community in the South Ocala, FL area. The role oversees administration, operations, and maintenance to meet the association's goals, working with the Board and staff to ensure services are delivered effectively.

The position is full-time with a competitive salary and excellent benefits, and requires CAM licensure along with strong leadership, budgeting, and regulatory compliance capabilities to guide the

Qualifications

• Must have a degree in business administration, hospitality, or hands-on equivalent.
• Must maintain state CAM license; professional affiliations preferred.
• Must read, write, and speak English; strong communication skills.

Responsibilities

• Oversee budgets, cash flow, and annual operating expenditures for the Association.
• Direct financial planning, reserve funds, and capital expenditures with the Board.
• Ensure compliance with governing documents and implement Board policies.
• Prepare reports and recommendations for the Board and members.
• Lead staff development, set short- and long-term operating plans.

Skills

Budgeting

Leadership

Operations management

Regulatory compliance

Team leadership

Education

Degree in business administration

Hospitality management experience

Job description

Overview

Join our Team! Leland Management is seeking a General Manager (onsite Community Association Manager) for one of our communities in the South Ocala, FL area. The position is full-time with a competitive salary and excellent benefits. Leland Management has been named one of Central Florida’s Best Places to Work for 16 consecutive years, including winning first place in our category for 2021.

Summary

The Executive Director CAM (General Manager) serves as the operating officer for the community. Responsible for administration, operations, and maintenance of the overall community including common areas and facilities, ensuring services are conducted and fulfilled in a manner consistent with the goals and objectives of Leland and the Board of Directors based on the association’s needs.

Responsibilities

• Based on sound fiscal policy, applicable state regulatory agency regulations, and membership needs, budgets and oversees annual operating, cash flow, capital expenditure, and reserve fund expenditures on behalf of the Association’s Board of Directors.
• In conjunction with the preparation of annual budgets, make recommendations on annual base assessments, special use fees, and special benefited and exclusive use assessments.
• Direct a financial program designed to achieve operational self-sufficiency, maximum return on investment accounts, and afford security over Association assets.
• Complies with and enforces the governing documents, while implementing policies of the Board.
• Prepares and presents recommendations, analyses, and topics of general interest to the Board and membership.
• Works with the membership to overcome problems of mutual concern and resolve conflicts.
• Evaluates the condition of all association facilities and common use properties on an ongoing basis, effecting remedial action as necessary to ensure the appropriate quality of service and program for the membership.
• Becomes knowledgeable of and implements all operating manuals.
• Supervises and provides both training and professional development programs for assigned staff.
• Prepares and implements short-term and long-term operating plans for Board review and approval, including goals and strategies for accomplishment.
• Develops and promotes an effective and informative membership communications program.
• Ensures compliance with all regulatory requirements pertaining to health, hygiene, and safety.
• Provides leadership, direction and guidance on the design, construction, and setup of remodeling and updates within community facilities.
• Creates strategic and operational plans on a performance basis to assist in due diligence, feasibility and planning for the future needs of the community.
• Contributes to the strategic and policy making efforts of the community through participation on the Operating Committee.

Requirements

Education

Degree in business administration, hospitality industry, or hands‑on equivalent field experience is preferred. Continuing education and/or related experience in community association management, recreation management or club management is a plus.

Experience

Must maintain state Community Association Managers License. Professional affiliation with Association of Community Association Managers and/or National Recreation & Parks Associations Institute, or equivalent is highly preferred but not required.

Language Skills

Must be able to read, write and speak English. Must be able to read and interpret simple and complex documents, reports, and correspondence. Must be able to speak effectively with clear speech to individuals and groups. Multilingual skills helpful but not required.

Reasoning Ability

Must be able to apply common‑sense logic and understanding to carry out instructions provided in written and/or oral form, solve problems involving several variables, interpret a variety of instructions, demonstrate effective interpersonal skills, sound judgment and decision‑making, and utilize mathematical skills. Must be able to accurately perceive, comprehend and analyze situations, data and incidents.

Physical Demands

Must be able to stand, walk, sit, talk and listen; use hands and fingers for computer work and paperwork; lift and/or carry up to 10 pounds; requires close, distance, and color vision.

Work Environment

Must be able to work alone without supervision and work well with others. Must have verbal and face‑to‑face contact with others. Most of the time will be working inside; works outside some times for property inspections and may be exposed to extreme heat or cold. Must be able to drive if required and travel.

Positive Traits And Skill Set

• Achievement Orientation: Demonstrates the desire to improve, do things better, succeed, by committing oneself to accomplishing challenging objectives or competing against a self‑defined standard.
• Initiative/Proactively: Demonstrates the tendency to act on one’s own, to be persistent, to go beyond the job description, do more than what is asked, and look to the future.
• Flexibility: Demonstrates the ability to adapt to work effectively with a variety of situations, individuals, or groups.
• Commitment to Organizational and Professional Values: Demonstrates the tendency to act consistently in accordance with key organizational and professional values/standards.
• Organizational Influence and Impact: Demonstrates the ability to effectively influence others, such as providing information and giving others ownership of one’s ideas, developing group support for a position, or using third‑party experts.
• Customer Service Orientation: Demonstrates the desire to serve others.
• Creative Problem Solving: Demonstrates ability to identify patterns between situations that are not obviously related and identify key issues in complex situations.
• Developing Others: Demonstrates ability to effectively teach, train, develop, or otherwise improve skills of others.
• Enablement: Demonstrates the process of facilitating and releasing the capabilities of people to exercise self‑management.