Community Associate / Manager

Alpaca Health; New York (NY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health benefits

Flexible PTO

Dinner when working late

Meaningful equity

Job summary

Alpaca Health is hiring a Community Associate or Manager to build the Herd, a family and ambassador community that fuels growth. You will own the ambassador program end to end, grow the community, and be the voice of our families inside the company.

This role requires empathy, creativity, and the ability to turn ideas into an actionable program. You will work to make belonging feel authentic, not transactional, while designing experiences like a members-only family retreat and a private podcast

Responsibilities

• Own the ambassador program end to end: recruitment, onboarding, incentives, points, recognition, and swag families are proud to wear
• Grow the online spaces, recurring touchpoints, and events that keep families connected
• Turn connection into referrals by building systems that reward happy families for bringing in new ones
• Be the voice of the family by feeding insights back to brand, product, and leadership

Job description

_ Build the Herd. You turn Alpaca families into a real community that supports each other, and brings in the next family. _

ABOUT ALPACA HEALTH

Alpaca Health helps clinicians become entrepreneurs, starting in autism care. We give BCBAs the software, payer contracting, and back-office muscle to launch and scale their own practices, so power in healthcare shifts back to the people actually giving the care.

We have raised over $14M from investors like Core Innovation Capital, Adverb Ventures, and South Park Commons. We serve hundreds of families and are growing 30% month over month.

We also move fast. Last week we threw a festival for 600 people, planned in under two weeks, with real alpacas on site. That is the energy around here. If that sounds like your kind of chaos, keep reading.

THE ROLE

We are hiring a Community Associate or Manager to build and run the Herd, Alpaca’s family and ambassador community. You are the person who makes families feel like they belong to something, not just a service, and who turns that genuine connection into our most trusted growth engine: families telling other families.

It takes a village, and you are the one building it. You will own the ambassador program end to end, grow the community, and be the voice of our families inside the company. This is a role for someone who leads with heart and has the creativity to make belonging feel special. A members-only family retreat, a private podcast for parents, a recognition program that makes an ambassador genuinely proud: you will dream these up and build them, while keeping everything feeling real, never like a referral funnel.

This role can be filled at the Associate or Manager level depending on your experience. Earlier in your career and hungry, or seasoned and ready to run: tell us where you are and we will meet you there.

WHAT YOU’LL DO

Own the Herd

• Build and run the ambassador program end to end: recruitment, onboarding, incentives, points, recognition, and swag families are proud to wear
• Design the whole experience so it feels human and genuine, never transactional

Grow the Community

• Create the online spaces, recurring touchpoints, and (with our events team) the gatherings that keep families connected
• Give ambassadors what they need to host, share, and welcome new families, and make it easy and joyful

Turn Connection Into Referrals

• Build the systems that make it natural and rewarding for happy families to bring in the next one
• Track ambassador growth, engagement, and the referrals the community drives

Be the Voice of the Family

• Bring what you hear in the community back to brand, product, and leadership
• Fight for the family experience across the company

WHAT SUCCESS LOOKS LIKE

• In 90 days: The ambassador program has clear onboarding, incentives, and recognition, the first cohort of ambassadors is genuinely engaged, and the community has a home (online space plus a regular rhythm of touchpoints).
• In a year: A growing, self-sustaining community that families are proud to belong to, and a measurable, meaningful share of new families arriving through the Herd.

WHO YOU ARE

• You are a self-starter who builds from scratch. There is no playbook for this yet; you will write it.
• You lead with empathy and people trust you quickly, families and teammates alike.
• You have taste and creativity, and you sweat the details that make people feel cared for.
• You are full of ideas for making belonging feel special, and pragmatic enough to turn them into a real program with real numbers, without killing the warmth.
• You are equally strong on the human side and the systems side.
• You move fast, own outcomes, and do not wait for permission.
• You care deeply about families navigating autism care, and it shows in everything you make.

BONUS POINTS

• You have built or grown a real community before (brand, patient, creator, membership, or otherwise)
• Experience with ambassador, referral, or loyalty programs
• Lived or close experience with the autism or special-needs community

WHY JOIN

• Direct exposure to company building at an early stage
• Real ownership of the community from day one
• The chance to materially change life for families and clinicians
• A learning curve few roles can match

Compensation & Benefits:

• Competitive salary
• Meaningful equity
• Health benefits
• Flexible PTO
• Dinner when working late