Community Associate

Regus Management Group, LLC; Kansas City (MO); On-site; USD 36,000 - 44,000; Full time

Job summary

A leading company in workspace solutions is seeking a Community Associate in Kansas City. The role involves providing excellent customer service, managing administrative tasks, and fostering a positive community environment. Enjoy a competitive compensation package, work-life balance, and opportunities for career growth.

Benefits

Generous paid time off

11 paid holidays annually

Competitive 401K with company match

Affordable health care options

Quarterly bonus plan

Inspiring work environment

Business casual attire

Qualifications

• 1+ years of customer service experience preferred.
• Strong communication skills to build relationships with clients.
• Legally eligible to work and at least 18 years old.

Responsibilities

• Manage customer requests and administrative support.
• Assist with invoicing and service management.
• Plan community events and maintain a welcoming environment.

Skills

Customer Service

Communication

Adaptability

Job description

Community Associate

435 Nichols Road, Suite 200
64112-2006 Kansas City
Missouri, United States of America

The world of work is changing... short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work!

At IWG, we are leading the way. We've built the world's largest workspace network so that our customers can work from wherever, and however, they want... in over 120 countries across the globe!

Join us and help us bring more freedom to people and businesses, while expanding our network. You'll enjoy a great work-life balance and competitive benefits, while growing your career path.

The opportunity

As a Community Associate, you'll work closely with new and existing customers across various industries, creating and maintaining your own community within your center. You will handle all administrative and support needs for your customers to enable them to focus on running their businesses.

A typical day at IWG

You arrive a few minutes before opening to ensure everything is ready and check for any missed tasks from cleaning staff.

Throughout the morning, you assist customers with various requests such as WiFi codes, package arrivals, directions, and setting up meeting rooms. You also connect incoming calls, ensure services are properly charged, and manage invoicing.

Enjoy a short coffee break, then handle mail and other customer requests, including printing and invoicing. You may also resolve issues like temperature complaints in meeting rooms by opening service tickets.

Later, you meet with the Community Manager to plan upcoming events, prepare invitations, and promote the community to prospective members. You help organize and tidy the center as the day ends, ensuring a welcoming environment for customers and visitors.

About you

We're seeking someone capable of managing multiple tasks while delivering excellent customer service. You should be:

• A good communicator, able to build strong relationships and empathize with clients (Ideally 1+ years of customer service experience)
• Positive, enthusiastic, adaptable to change
• Legally eligible to work in the country of application and at least 18 years old

What we offer

Along with a competitive compensation package, you'll enjoy:

• Work-life balance (no night or weekend shifts)
• Generous paid time off (sick and vacation)
• 11 paid holidays annually (additional to PTO)
• Competitive 401K with company match
• Affordable health care options for full-time team members
• Quarterly bonus plan, hourly rate of $17.51
• Inspiring work environment and career development opportunities
• Business casual attire and a supportive community

Documents

• Notice of Affirmative Action Policy Statement - USA.pdf
• Physical Requirements for Regus Field Operations.pdf
• USA Community Associate job description 4.docx